Work Process Knowledge brings together the findings of twenty-four leading researchers on new forms of work and the demands these place on workers' knowledge and skill. Their findings, based on a new set of investigations in a wide range of manufacturing and service industries, identify the kinds of knowledge required to work effectively in the post-Taylorist industrial organization.Raising fundamental issues for current industrial policy, science and technology policy, and ways of managing the post-Taylorist organization and developing human resources, this book will be of essential interest to academics and professionals working in the fields of management, human resource development, and workplace learning.
Author(s): Martin Fischer, Nicholas Boreham, Renan Samurcay
Edition: 1st
Year: 2002
Language: English
Pages: 256
Book Cover......Page 1
Title......Page 4
Contents......Page 5
List of figures......Page 8
List of tables......Page 9
List of contributors......Page 10
Work process knowledge in technological and organizational development......Page 14
Work process knowledge in a chemical company......Page 28
The concept of the core task and the analysis of working practices......Page 38
The work process knowledge of chemical laboratory assistants......Page 53
Technological change and the construction of competence......Page 68
Work process knowledge and creativity in industrial design......Page 87
Creating work process knowledge with new technology in a financial services workplace......Page 107
Dimensions of work process knowledge......Page 119
Work experience as an element of work process knowledge......Page 132
Training for collective competence in rare and unpredictable situations......Page 147
The contribution of work process knowledge to competence in electrical maintenance......Page 161
The implications of work process knowledge for vocational education and training......Page 173
Professionalization and work process knowledge in the UK's National Health Service......Page 184
A delayed transformation? Changes in the division of labour and their implications for learning opportunities......Page 196
Work process knowledge and industrial and labour relations......Page 214
References......Page 228
Index......Page 252
