Sorting out the scientific facts from the unsupported hype about emotional intelligence.
Author(s): Moshe Zeidner, Gerald Matthews, Richard D. Roberts
Year: 2009
Language: English
Pages: 461
Contents......Page 8
Foreword......Page 10
Preface......Page 12
Acknowledgments......Page 18
I INTRODUCING . . . EMOTIONAL INTELLIGENCE......Page 22
1 Emotional Intelligence: Mapping out the Terrain......Page 24
II EMOTIONAL INTELLIGENCE: A NEW CONSTRUCT?......Page 56
2 Measure for Emotional Intelligence Measures......Page 58
3 The Intelligence in Emotional Intelligence......Page 88
4 The Personality in Emotional Intelligence......Page 124
III EMOTIONAL INTELLIGENCE OBSERVED......Page 160
5 Developing Emotional Intelligence: From Birth to Earth......Page 162
6 How Social Is Emotional Intelligence?......Page 190
7 Grace under Pressure? Emotional Intelligence, Stress, andCoping......Page 224
IV EMOTIONAL INTELLIGENCE IN ACTION......Page 244
8 Schooling Emotional Intelligence......Page 246
9 Work and Emotional Intelligence......Page 274
10 Emotional Intelligence and the Toxic Work
Environment......Page 304
11 Emotional Intelligence in the Clinic......Page 326
V EMOTIONAL INTELLIGENCE . . . REVISITED......Page 360
12 Emotional Intelligence: Known, Unknown, and Future Directions......Page 362
Glossary of Terms......Page 396
References......Page 410
Illustration Credits......Page 446
Index......Page 448
