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Warranty Management and Product Manufacture (Springer Series in Reliability Engineering)

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The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.

Author(s): D.N. Prabhakar Murthy, Wallace R. Blischke
Edition: 1st Edition.
Year: 2005

Language: English
Pages: 302