Vested Outsourcing: Five Rules That Will Transform Outsourcing

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The bestselling model for improving outsourcing procedures; fully revised and including a new introduction and updated case studies.

Based on a research study with the University of Tennessee and the United States Air Force, Kate Vitasek has identified the top 10 flaws in most outsourced business models and shows organizations how to rethink their outsourcing relationships in a way that will lower costs, improve service, and increase innovation. This revised edition includes updated case studies and a new introduction.

Author(s): Kate Vitasek, Karl Manrodt, Mike Ledyard
Edition: 2
Publisher: Palgrave Macmillan
Year: 2013

Language: English
Pages: xii+228

1. The Whole Nine Yards
2. The History of Outsourcing: Lessons Learned
3. The 10 Viruses in Non-Vested Outsourcing or Conventional vs. Traditional Outsourcing
4. Changing the Game
5. Game Theory/Economics of Innovation
6. Lay the Ground Work
7. Understand the Business
8. Align Interests
9. Establish the Contract
10. Manage the Performance
11. Getting to We: A New Negotiating Model
12. Going the Whole Nine Yards: The Dell–GENCO ATC Vested Journey