The design of a building can facilitate the process of use and promote the well-being of users if it meets their needs. Knowledge of user needs and processes of use is important for a good design. However, it is not self-evident what user needs really are, how user needs and processes of use can be researched, and how that knowledge can be used in a design. This book introduces an integrated methodology for the analysis of user needs, programming and evaluation that answers these questions. The purpose is to improve the interaction between the users and their environment and to avoid failure costs by facilitating proper design decisions. The theoretical perspective and the conceptual framework originate from environmental psychology, more specifically P-E fit theory. The target group consists of those who are interested in creating environments for people (designers, users, real estate managers; students and scientific staff). Designers are a special audience for whom the book can be a guide to working for and with users. The theoretical perspective and the conceptual framework can also be relevant for scientific research into the interaction between users and buildings.
Author(s): Wim Heijs
Publisher: Springer
Year: 2022
Language: English
Pages: 127
City: Cham
Contents
1 Introduction
1.1 Context and Motivation
1.2 Purpose and Structure
References
2 Disciplinary and Methodological Background
2.1 Disciplinary Background
2.1.1 Information Processing
2.1.2 Affordances
2.1.3 Mapping
2.1.4 Person-Environment Fit and Congruence
2.2 Approaches and Methods Involving Users
2.2.1 Social Design and Participatory Design
2.2.2 Building Performance Evaluation and Performance Based Building
2.2.3 Design Concepts in Product Development
References
3 Perspective and Conceptual Framework
3.1 Functions of USE
3.2 The Nature of User Needs
3.2.1 Complications
3.2.2 A Different Perspective
3.3 The Nature of Demands
3.3.1 Complications
3.3.2 A Different Perspective
3.4 The Nature of Evaluation
3.4.1 Complications
3.4.2 A Different Perspective
3.5 A Parallel World
References
4 Method
4.1 User Needs Analysis
4.1.1 Object
4.1.2 User Groups
4.1.3 User Needs
4.2 Program of Demands
4.2.1 Functional Demands
4.2.2 Functional Program
4.2.3 Design Review and Design
4.3 Evaluation
4.3.1 Preparation
4.3.2 Analysis
References
5 Application
5.1 Program of Demands
5.2 Evaluation
5.3 Other Applications
References
6 Review
6.1 Comparison
6.2 Future
Appendix A Instruments
A.1 Instructions and Questions of the User Needs Analysis Protocol
A.1.1 Instructions
A.1.2 Questions
A.2 Examples of Sheets of the User Needs Analysis Protocol
A.2.1 Sheet 1 Respondent Data
A.2.2 Sheet 2 Regular Supplementation
A.2.3 Sheet 3 General and Known Needs
A.3 Examples of Needs for Sheet 3 of the User Needs Analysis Protocol
A.4 Instructions and Example Inventory of Performances Among Users
A.4.1 Instructions
A.4.2 Form (Outline with Example Activities)
A.5 Sheet for the Calculation of Functional Values and Related Measures
Appendix B Questions and Assignments
Appendix C Application of USE in Problem Neighborhoods
Index
