Usability and Internationalization of Information Technology

Contents......Page 8
Series Foreword......Page 14
Foreword to Book......Page 16
Preface......Page 20
PART 1: INTRODUCTION AND CULTURAL CONSIDERATIONS......Page 26
How and where to start?......Page 28
Terminology......Page 29
The Globalization process......Page 30
Globalization teams: A need for change in the organization......Page 32
Internationalization and localization team roles......Page 33
Legal issues......Page 40
References......Page 44
International information display......Page 46
Graphics and icons......Page 47
Language: Rendering and translating......Page 48
Data object formatting......Page 59
Color......Page 71
References......Page 74
Introduction......Page 76
Mapping dimensions to components......Page 83
Future study of culture in relation to user interface design......Page 89
Conclusions......Page 92
References......Page 93
Introduction......Page 104
The advantages of intercultural communication theories for HCI design......Page 105
Edward T. Hall: Chronemics, proxemics, and context......Page 108
Edward C. Steward and Milton J. Bennett: Subjective and objective culture......Page 111
John C. Condon and Fathi S. Yousef: Extending the value orientations approach......Page 114
Geert Hofstede: The durability of the "Software of the Mind"......Page 116
Harry C. Triandis: Adding culture to social psychology......Page 120
William B. Gudykunst: Building a unified theory of communication......Page 123
Fons Trompenaars: Culture hits the best-seller list......Page 128
David Victor: Capturing intercultural communication in a mnemonic......Page 136
Summary......Page 139
Future directions......Page 140
References......Page 142
Introduction and the ideal enterprise......Page 148
Challenges to successful globalization......Page 152
Best practices......Page 156
The details of implementing best practices......Page 161
Workflow and process automation......Page 171
Linguistic technologies......Page 176
Translation service providers......Page 178
Overview and conclusions......Page 179
PART 2: DESIGN ISSUES AND USABILITY ENGINEERING......Page 180
Introduction......Page 182
Select an approach......Page 183
First, globalize......Page 185
Second, localize......Page 203
Summary......Page 209
References......Page 211
Introduction......Page 214
Selecting where to go......Page 216
Arranging for research resources in-country......Page 221
Modifying a recruiting strategy and screener to reflect local cultural issues......Page 225
Preparing or adapting the protocol and/or test plan......Page 229
Arranging for translation......Page 231
Training local facilitators and preparing facilities......Page 233
Multicountry studies: serial or parallel?......Page 236
References......Page 237
Introduction......Page 238
Framework for cost justification......Page 245
Sample cost-benefit analyses for cross-cultural usability engineering projects......Page 248
Summary and conclusions......Page 270
References......Page 273
PART 3: CASE STUDIES......Page 276
Introduction......Page 278
Positive indicators of children's usage of new media......Page 280
Issues surrounding cyber design......Page 284
Case Study: KidsCom.com development experiences......Page 289
References......Page 301
Introduction......Page 302
Approach to intercultural human–machine system design......Page 303
INTOPS-2: Intercultural human–machine system design for the Chinese market......Page 307
Selected results of the investigation in China......Page 317
Conclusions on human–machine system design for the Chinese market......Page 332
References......Page 335
Introduction......Page 338
Applied methods......Page 342
Results......Page 345
Interpretation of cross-country results......Page 361
Summary and conclusions......Page 367
References......Page 368
Appendix......Page 370
D......Page 376
K......Page 377
R......Page 378
W......Page 379
Z......Page 380
C......Page 382
D......Page 383
G......Page 384
I......Page 385
M......Page 387
Q......Page 388
T......Page 389
V......Page 390
X......Page 391