Wiley Publishing, Inc.,2009, 48p
Today’s tough global economy is forcing companies everywhere to look for innovative new solutions to help them reduce costs, increase productivity, and improve customer satisfaction and loyalty. Unified Communications (UC) is one such solution that integrates many various business communications technologies and applications. UC also empowers an increasingly mobile workforce in a virtual workplace, allowing large companies and enterprises to achieve their business objectives (and much more) from virtually anywhere.
Unified Communications For Dummies, Avaya 2nd Custom Edition, provides an overview of UC: what it is, what capabilities and benefits it can provide for your company, and how to implement it successfully. The book is written for nontechnical readers such as executives and key managers (CFOs, CIOs, line of business managers, operations managers) in medium to large enterprises (defined here as a business or organization with more than 250 employees).
Introduction
About This Book
Icons Used in This Book
Where to Go from Here
Recognizing the Challenges of Today’s Business Environment
Exploring Global Trends
Doing More with Less
And This Is Unified Communications!
One Day in the Life of
Walking Your Customer’s Walk
Planes, Trains, and Automobiles: A Mobile
Sales Executive .
Stepping into an IT Director’s Role
Getting to Know the Info Worker
Staying Connected with Unified Communications
Keeping It Simple with One Number for Everything
Letting Others Know How and When to Reach You
Getting Everyone Together with Conference Calling
Cutting the Cord and Going Mobile
Routing Calls Intelligently with Call Coverage
Sending (And Receiving) the Right Message
Exploring the Business Benefits of Unified Communications
Reducing Costs
Increasing Productivity
Improving Customer Service and Satisfaction
