Trust and Digital Business: Theory and Practice brings together the theory and practice of trust and digital business. The book offers a look at the current state, including a comprehensive overview of both research and practical applications of trust in business. Readers will gain from this book in the following areas: knowledge across disciplines on trust in business, theoretical underpinnings of trust and how it sustains itself through digital dissemination, and empirically validated practice regarding trust and its related concepts. The international team of authors from seven countries (Finland, Germany, Italy, Malaysia, Poland, Turkey, and the U.S.) ensures the diversity and quality of the content.
The intended audiences of this book are professionals, scholars, and students.
Author(s): Joanna Paliszkiewicz, Kuanchin Chen, Markus Launer
Series: Routledge Studies In Trust Research
Publisher: Routledge
Year: 2022
Language: English
Pages: 298
City: New York
Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication
Contents
Figures
Tables
Editors
Contributors
Foreword
Foreword: The Evolution of Trust
References
Preface
Section I. Theory of Trust
1. Building Digital Trust in Business
Introduction
Digital trust definitions
Building digital trust
Digital trust-building model - proposition
People
Technology
Facilitating conditions
Conclusions
References
2. Measuring and Applying Trust in Business
Introduction
Qualitative and quantitative approaches to measuring trust
Application of trust in business - modeling maturity of trust
Future research directions on trust maturity models
Conclusions
References
3. Trust, Strategic Leadership, and Digital Transformation
3.1 Introduction
3.2 Digital transformation
3.3 Trust
3.4 Leadership and trust in digital transformation
3.4.1 Employee trust in management
3.4.2 Employee trust in peers and supervisors
3.5 Discussion and conclusion
References
4. Intuition and Digital Trust in Virtual Organizations: Toward Digital Intuition
4.1 Introduction
4.2 Literature review
4.2.1 Digital intuition in literature
4.2.2 Different types of digital intuition
4.2.3 Digital trust
4.3 Materials and methods
4.4 Results
4.5 Discussion
4.6 Conclusion
References
5. The Role of Trust and Cooperation in Virtual Teams
5.1 Introduction
5.2 Virtual teams
5.3 Trust in business organization
5.4 Knowledge sharing in an organization
5.5 Research method
5.6 Research findings
5.6.1 Virtual team purpose
5.6.2 Virtual team composition and functioning
5.6.2.1 Knowledge sharing
5.6.2.2 Conflicts and team performance
5.6.2.3 Collaboration in traditional and remote teams - evaluation
5.7 Discussion
5.8 Conclusion
References
6. Fake News as a Threat to Digital Trust in the Workplace
6.1 Introduction and problem statement
6.2 Fake news and models of digital trust
6.3 Research method
6.4 Analysis of the results
6.5 Findings
6.6 Conclusion
References
7. Understanding the Impact of Entrepreneurial Ecosystem Interactions on Innovative Capabilities: Toward a Conceptual Framework
Introduction
Conceptual framework
Innovative capabilities and digitalization in the context of SMEs
The role of SME-university collaboration
The role of university-SME collaboration
The role of SME-SME collaboration (coopetition practices)
The role relationship governance mechanisms facilitating ecosystem network
Conclusions and implications
Acknowledgment
References
Section II. Application of Trust Theory
8. Digital Innovation Trust in Small Business: The Case of COVID-19 Pandemic
8.1 Introduction
8.2 Literature review and development of research questions
8.3 Research methodology
8.3.1 Sample procedure and data collection
8.3.2 Research indicators
8.4 Research results
8.5 Discussion
8.6 Conclusions
References
9. Building Digital Trust by Communicating Environmental, Social, and Governance Activities
9.1 Introduction
9.2 Literature review
9.3 Methodology
9.4 Results
9.5 Building trust at the level of the people involved in the communication
9.5.1 British American Tabacco PLC
9.5.2 Hewlett Packard enterprise
9.5.3 Systems applications and products in data processing (SAP)
9.6 Building trust at the process level
9.6.1 British American Tabacco PLC
9.6.2 Hewlett Packard enterprise
9.6.3 Systems applications and products in data processing (SAP)
9.7 Discussions and conclusions
References
10. Seniors' Trust in e-Commerce
10.1 Introduction
10.2 Selected aspects of e-commerce in the light of relevant literature data
10.3 Purpose of the research and research methodology
10.3.1 The purpose of the study
10.3.2 Research questions
10.3.3 Research methodology
10.4 Findings of the research
10.5 Discussion of the findings
10.6 Conclusions
References
11. Digital Trust in the Hotel Industry - An International Customer/Supplier Perspective
Introduction
Digitalization in the hotel supply chain
Methodology
Instrument development and sampling
Theoretical basis
Results
Discussion
Conclusion
References
12. Digital and Green Trust in the Agri-Food Business
12.1 Introduction
12.2 Statement of the opportunity
12.3 Purpose of the study
12.4 Review of the literature
12.5 Methodology
12.6 Results
12.7 Discussion and conclusion
References
13. Consumer Trust and Food Purchase Decisions in Poland
Introduction
Trust - the literature review
Methodology
Social - demographic characteristics of participants
Results
Discussion
Conclusion
References
14. Digitization and Public Trust in Health System During COVID Pandemic
14.1 Introduction
14.2 Literature review
14.2.1 Digitization of health services
14.2.2 Public trust on health system
14.3 Data and methodology
14.4 Results
14.5 Conclusion
References
15. Trust of Traffic Participants in Modern Telematics Solutions in Transport
15.1 Introduction
15.2 Literature review on trust in technology
15.3 Test method
15.4 Test results
15.5 Driver behavior and telemetric solutions in vehicles
15.6 Evaluation of in-vehicle telematics solutions by drivers
15.7 Impact of telematics solutions in the road environment on road safety and the level of drivers' trust in these solutions
15.8 Discussion with results from other studies
15.9 Conclusion
References
16. The Role of Digital Technology in Trust-Building and Perception of Agriculture by Consumers
16.1 Introduction
16.2 The importance of trust in building the image of the agricultural trade—a literature review
16.3 Research method
16.4 Results
16.5 Discussion
16.6 Theoretical and practical implications
16.7 Conclusions
References
17. Digital Finance Technology in Trust Creation among Customers
17.1 Introduction
17.2 Literature review
17.3 Consumers' trust in FinTech
17.4 Methods of the study
17.5 Findings
17.5.1 FinTech and customers trust - market data perspective
17.5.2 Text mining results - business articles
17.5.3 Financial services, FinTech, and creation of customer trust in a scientific article
17.6 Discussion
17.7 Conclusions
References
18. Digital Trust in the Workplace: Testing on the Chinese, German, and U.S. Samples
18.1 Introduction
18.2 Theoretical framework
18.2.1 The digital trust
18.2.2 Digital trust in the workplace
18.3 Method
18.3.1 Participants
18.3.2 Measures
18.3.3 Procedure
18.4 Results
18.5 Discussion
References
19. Examining the Role of Trust in the Usage of Mobile Banking Services: An Empirical Investigation from Poland
19.1 Introduction
19.2 Review of the literature
19.3 Methodology
19.4 Results
19.5 Discussion
19.5.1 Contributions
19.5.2 Limitations
19.5.3 Future research directions
19.6 Conclusion
References
20. Exploring Digital Trust in the Food Supply Chain in a Worldwide Sample
20.1 Introduction
20.2 Supply chain management
20.3 Digital trust in the food supply chains
20.4 Method
20.4.1 Sample
20.4.2 Measurement instrument
20.5 Results
20.6 Discussion
20.7 Limitations
20.8 Conclusion
References
Index
