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The SaaS Sales Method for Customer Success & Account Managers: How to Grow Customers (Sales Blueprints Book 6)

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Contents CUSTOMER SUCCESS: GROWING THE BUSINESS TOGETHER 1 ONBOARDING 1.1   HANDOFF 1.2   ONBOARDING 2   USE 2.1   ACHIEVING FIRST VALUE 2.2   USAGE AND RECURRING VALUE 2.3   CUSTOMER CONTACT CADENCE 2.4   CUSTOMER HEALTH SCORE 2.5   HANDLING FRUSTRATION - THE GOLDEN SEQUENCE 3   EXPANSION 3.1   BLUEPRINT OF AN IMPACT REVIEW 3.2   ACCOUNT MANAGEMENT 3.3   ORGANIZATIONAL SELLING CONCLUSION SUMMARY: KEYCHARTS ABOUT WINNING BY DESIGN

Author(s): Dominique Levin & Jacco van der Kooij & Winning by Design
Publisher: Winning By Design
Year: 2018

Language: English
Pages: 0
Tags: SAAS, sales, customer service

Contents
CUSTOMER SUCCESS: GROWING THE BUSINESS TOGETHER
1 ONBOARDING
1.1   HANDOFF
1.2   ONBOARDING
2   USE
2.1   ACHIEVING FIRST VALUE
2.2   USAGE AND RECURRING VALUE
2.3   CUSTOMER CONTACT CADENCE
2.4   CUSTOMER HEALTH SCORE
2.5   HANDLING FRUSTRATION - THE GOLDEN SEQUENCE
3   EXPANSION
3.1   BLUEPRINT OF AN IMPACT REVIEW
3.2   ACCOUNT MANAGEMENT
3.3   ORGANIZATIONAL SELLING
CONCLUSION
SUMMARY: KEYCHARTS
ABOUT WINNING BY DESIGN