The Routledge International Handbook of Digital Social Work

Cover
Endorsements
Half Title
Series Page
Title Page
Copyright Page
Contents
Figures
Tables
Contributors
Introduction: Digital Social Work - Reshaping Social Work Practice in the 21st Century
Digital Social Work: An Introduction
Handbook Structure and Overview
Part 1: Reframing Social Work in a Digital Society
Part 2: Shaping a Science of Social Work in the Digital Society
Part 3: Digital Social Work in Practice
Part 3.1: Digital Social Work with Client Groups
Part 3.2: Digital Social Work Methods
Part 4: The Ethics of Digital Social Work
Part 5: Digital Social Work and the Digitalization of Welfare Institutions: Opportunities, Challenges and Country Cases
Part 6: Digital Social Work: Future Challenges, Directions and Transformations
References
Part 1: Reframing Social Work in a Digital Society
2. Digital Social Work: The Opportunity of Digitalisation. A Meta-Analysis
Introduction
Methodology
Coding
Bibliometric Study
Papers by Year
Papers by Country in the Period 2006-2020
Papers by Journal, Google Scholar Citations and JCR 2019 Ranking
Results
The Role of the Pandemic
The Digital Transformation of Social Work
From Digital Social Work to Digital Social Workers
The Dark Side of Digital Social Work
Conclusions
References
3. Social Work: Information and Communication Technologies - Development and Innovation
Introduction
Conceptual Dimensions of Social Work: Digital Social Work
Adaptability of Professional Practices to Teleworking
Telework Social Work Practices
Collaborative Approaches and Social Intervention Plans
Contemporary Challenges to Social Work in an Age of Uncertainty: From Face-to-Face Intervention to Digital Intervention
Conclusion
Acknowledgements
Notes
References
4. PhotoVoice in the Time of Digital Social Work
Introduction
PhotoVoice Methodology
Theoretical, Philosophical, and Epistemological Orientations
Ethical Issues
Applications to Social Work
PhotoVoice in the Digital Age
Challenges and Opportunities
New Technologies: Digital Photography and Platforms
Benefits and Challenges of Digital PhotoVoice
Final Reflections and Directions to Digital Research and Intervention
References
5. Networked Relationships: Relationship-Based Social Work Practice in the Digital Era
Introduction
Relationship-Based Practice in the Digital Age
Social Work Practice and the Digital
Benefits
Limitations
Dimensions of Digitalization and Relationship-Based Practice: Materiality and Functionality
Discussion
Conclusions
References
6. Technology Tools for Convivial Communities
Introduction
The Many Layered Internet
The Commons and Data Justice as Forms of Resistance
The AMP
Our Data Bodies
The Design Justice Network
Indigenous Data Sovereignty
Conclusion
References
7. Collective Social Work and Social Movements in the Digital Age
Introduction
Intervention with Communities: Co-building Inclusive Transformation
Connections and Rights: The Foundations of Social Work
Social Movements as Activists of Solidarity: Connecting Actors Locally with a Global Outlook
The New Context and Digitalisation: A Divide and an Opportunity
Conclusions
References
Part 2: Shaping a Science of Social Work in the Digital Society
8. Sociocybernetics for Digital Social Work: A Second Order Approach
Introduction
The Sociocybernetics Perspective
Beyond ICTs: The Pandemic Context as a Catalyst for Digital Social Work
Social Services Processes Within E-Administration and E-Government
Content Creation and Dissemination Using Digital Tools
Analysis of Social Interactions in Digital Environments
Social Work Education and Professional Training
Reduction of Exclusion Due to Digital Divide
Conclusions
Acknowledgment
References
9. Big Social Data and Social Networking Sites: Opportunities for Social Work Research and Practice
Introduction
Big Social Data and Thick Data as Sources of Analysis of Online Socialization
Using Social Networking Sites to Enhance Social Capital
Social Networking Sites and Social Emergencies
Social Networking Sites to Generate and Sustain Social Movements
Conclusions
References
10. Analysis of Citizen Interactions on Twitter about Social Services and COVID-19
Introduction
Social Work Responses to the Covid-19 Pandemic
Context of the Research Study
Social Media and the Pandemic
Objectives of the Study
Methodology
Results and Discussion
Conclusions
Acknowledgements
References
11. Viral Artifacts: Social Work Responses to COVID-19 Through YouTube as Archive
Introduction
YouTube as Archive
Methodology
Findings and Discussion
The Role of Social Work[ers] in COVID-19 Response
Changes to Social Work Practice
Responses From Social Work Representational Organizations
Congratulations/Praise to Social Workers
Social Issues/Social Problems
Limitations
Conclusion
References
Appendix
12. Superdiversity and Digital Social Work
Introduction
Contextualizing Superdiversity
Digital Social Work
Integrating the Concept of Superdiversity Into Digital Social Work Practice
Macro Level
Meso Level
Micro Level
Conclusions
References
13. Social Work Research: Digitising the Critical Incident Technique for the 21st Century Using Audio Diaries
Introduction
Critical Incident Technique
Audio Diaries
A Social Work CIT/Audio-Diary Study
Research Methodology
Evaluation of the CIT/Audio-Diary Approach
Stage 1: Audio-Dairy Data Collection
Data Quality Enhancements
Data Accuracy Improvement
Topic and Participant Suitability
Enhanced Participant Experience
Limitations of Diaries as a Research Method
Stage 2: Diary Transcript for the CIT Interview
Stage 3: The CIT Interview and Augmented Diaries
Stage 4: Analysis of Augmented Diaries
Conclusions
References
14. Digital Social Group Work: Evolution, State of the Art and a Renewed Research Agenda
Introduction
Method
Units of Analysis and Search Strategy
Procedure
Findings and Discussion
Annual Production of Research Papers
Journals
Authors
Type of Research
Situations, Problems or Needs Addressed
Type of Groups
Technical Issues and Terminology for Technology-Based Groups
Conclusions
A Renewed Research Agenda for Online Social Group Work
Implications for Teaching and Learning in the Social Work Curriculum
References
Part 3: Digital Social Work in Practice
Part 3a: Digital Social Work with Client Groups
15. Assistive Technologies, Robotics and Gerontological Social Work Practice
Introduction
Development of Care Robots, Assistive Technology and Policy Developments in Relation to Older People Service Provision
What Is Assistive Technology?
Historical Overview of Policy Relating to Assistive Technology
Conceptual Models for Assistive Technology
Use of Assistive Technology in Care Settings: A Case of Care Robots
What Do We Know about Older People, Social Work and Health and Social Care Professionals' (HSCPs) Attitudes and Perceptions of Robotics and Assistive Technology?
The Benefits and Challenges of Assistive Technology and Robotics for Gerontological Social Workers in Practice
Conclusion and Implications for Policy and Practice
Acknowledgements
References
16. Digital Technology in Statutory Children's Services
Introduction
Case Management Systems
Digital Communication Technologies
Digital Tools That Enhance Participation
Digital Technology for Statutory Caseworker Training
Discussion
Conclusion
References
17. The Digitization of Social Work with Vulnerable Children and Older People in the Czech Republic: A Challenge for the Future
Introduction
The Digitization of Czech Social Work with Vulnerable Children and Older People
Researching the Digitization of Social Work
Use of ICT in Families with Vulnerable Children during the COVID-19 Pandemic: Data Analysis and Interpretation
Reflections of Social Workers on the Use of ICT in Interventions with the Target Group of Vulnerable Children
Use of ICT by Older People during the Pandemic COVID-19: Analysis and Interpretation of Data
Reflections of HC Staff on the Use of ICT in Interventions with the Target Group of Older People
Conclusion and Recommendations for the Czech Policy Makers
Acknowledgments
References
18. Digital Social Work and Disability Services
Introduction
Background and Current Situation
The Potential of Technology as a Training Revolution
Methodology
Results
Discussion
Proposal
Conclusion
References
19. The Use of Facebook in Social Work Practice with Families: Safeguarding or Surveillance?
Introduction
Literature
Recent Literature
Ethics and Professional Codes across World
Aotearoa New Zealand Social Media Policy
United Kingdom Social Media Policy
USA Social Media Policy
Use of Facebook in Practice with Children and Families
Monitoring as Safeguarding - a Pragmatic Stance
Surveillance - a Critical Stance
Social Workers Caught in the Middle
Conclusion
References
20. Technology and Children: A Role for Social Work?
Introduction
Children and Young People in an Online World
E-Social Work
Technology, Social Work and Children
Accelerated Pivots to Online Practice - COVID-19
Ethical and Practice Issues
Conclusion
Acknowledgements
References
Part 3b: Digital Social Work Methods
21. Digital Storytelling in Social Work
Introduction
DST as a Specific Type of Story Production
DST as an Umbrella Term
DST as a Mode of Narrative Practice Utilizing Digital Media
Implications for Social Work
Advancing the Role of Social Workers in Technology-Supported Interventions
Actualizing Social Workers' Unique Dual Focus Mission
Concluding Remarks
References
22. The Interface between Technology and Domestic Violence and Abuse: Challenges and Opportunities for Social Work Practice
Introduction
Defining and Conceptualising Domestic Violence and Abuse
Defining and Conceptualising Technology-Assisted Abuse (Digital Coercive Control)
The Nature of Technology-Assisted Abuse
Challenges for Social Work
Opportunities for Social Work Practice
Conclusion
References
23. The Acceleration of the Implementation of Tele-Social Work as a Complementary Intervention Formula: Teleworking, Remote Assistance and Online Home Visiting
Introduction
Definition of Tele-Social Work: Telework, Remote Assistance and Online Home Visits
Tele-Social Work as a New Frontier of Social Work Practice: Benefits and Drawbacks
Recommendations for the Development of Tele-Social Work
Conclusions
References
24. Technology Bridges Community Social Work and Older People Care in Japan
Introduction
Social Work in Japan and Shakai Fukushi
Context and Relationship between Social Work and Kaigo
Utilizing Technology for Social Work with Older People in Japan
Application and Utilization of ICT in Community-based Social Work with the Older People
Case Study: E-recoding System within Gerontological Social Work
Purpose and Function of the E-recording System in Gerontological Social Work
Other Possibilities for Technological Use
Future Opportunities and Challenges
References
25. Social Innovation and Technology for Social Work: A Training and Implementation Experience in Santiago de Chile
Introduction
Situating the Use of Technology
Social Work Training as a Site for Technological Innovation
(Re)building Affective Social Networks
Working Together, from Afar
Author's Note
References
26. The Pandemic of Undesired Loneliness: New Strategies from Digital Social Work
Introduction
Characteristics of Undesired Loneliness
Digital Social Work and Loneliness: Perspectives of Analysis and Intervention
Good Practices from a Comparative Perspective
Future Perspectives: Prevention, Autonomy and the Common Good
References
27. Social Work Education and Digitalisation: The Classroom in Transition
Introduction
Preparing Students for Digital Social Work Practice
The Digital Practice Landscape
Knowledge and Skills Required to Practice Digitally
Digital Education
Understanding Digital Education
Digital Social Work Education
The Classroom in Transition
Digital Education in Social Work before Covid-19
The Emergency Pivot to Remote Teaching
Moving Beyond Transition - High-Quality Digital Education
Developing Educators' Digital Education Skills
Conclusion
References
28. Reflections on Emergency Remote Online Teaching and Learning Group Work Education During COVID-19: South Africa
Introduction
The South African Context
Aspects for Consideration Before Teaching Using EROTL
Group Work Education
The Use of Authentic eLearning
Online Discussion Forums
Use of Breakout Groups
Examples of the Authentic eLearning Elements
The Benefits of EROTL
Constraints of Technology
Future Trends
Conclusions
References
Part 4: The Ethics of Digital Social Work
29. Information and Communications Technology in Social Work: Ethical and Risk Management Issues
Introduction
Informed Consent
Confidentiality and Privacy
Boundary Issues and Conflicts of Interest
Documentation and Records
Collegial Relationships
Practitioner Competence
Ethical, Legal, and Practice Standards
Ethical Standards
Regulatory Standards
Practice Standards
Conclusion
References
30. Privacy and 'Big Data' in Social Work Research: A Risk-based Approach
Introduction
Personal Data: Ethics, Human Rights, and Informed Consent
Privacy - Concepts and Techniques
Personal Information and Identifiers
De-identification and Anonymisation
Anonymisation Techniques
Five Components of a Risk-based Approach
Proportionate Benefit
The Data
Audience
Processing and Anonymisation
Data Storage, Transfer, and Access
Case Example
Perceived Benefit
Data
Audience
Anonymisation and Processing
Transfer and Storage
Discussion
Conclusion
Acknowledgements
References
31. Artificial Intelligence and Social Work: Contributions to an Ethical Artificial Intelligence at the Service of People
Introduction
AI and Ethics: Aspects of the Debate
AI Ethics and Ethics of Social Work: Convergent Principles
Ethical Issues in the Fields of Application of AI: Social Networks and Assistance Robots
Social Networks
Assistance Robots
The Future Is Here: Building the Present from Social Work
Summary and Conclusions
References
32. Ethics and Technology in Emergency Situations
Introduction
Competence and Preparation
Human Rights and Social Justice
Respect for the Inherent Dignity of Humanity
Confidentiality and Identity Security
Conclusion
References
33. Mechanisms of Power in the Digital Age: Surveillance, Privacy and Professional Boundaries in Social Work Practice
Introduction
The New Digital Era in Social Work
Research with Newly Qualified Social Workers
Surveillance, Counterveillance and Sousveillance
Technologically Mediated Surveillance, Counterveillance and Sousveillance: Functional Necessities or Mechanisms of Power?
Surveillance and Power
Discussion
Conclusions
References
Part 5: Digital Social Work and the Digitalization of Welfare Institutions: Opportunities, Challenges and Country Cases
34. Using Technologies as Allies in Social Work: The Chilean Experience of Reconectando
Introduction
The Digital Component of Chilean Social Work
Reconectando
Methodology
Results
Management System
ICTs and Provision of Services
Supervision of Workers
Conclusion
Acknowledgments
References
35. Integrating Social Work Practice and Technology Competencies: A Comparative Example between USA and Spain
Introduction
Digital Competence Framework
The Spanish Perspective
The US Perspective
Methodology
Research Design, Target Population, and Sampling Design
Data Collection Instrument
Findings and Discussions
Demographic Information
Dimensions of Digital Competence Framework
Dimension#1: Digital Information and Data Literacy
Dimension#2: Digital Communication and Collaboration
Dimension#3: Digital Content Creation
Dimension#4: Digital/Online Safety
Dimension#5: Digital Problem Solving
Dimension#6: Digital Creativity and Innovation
Discussion
Limitations
Recommendations for Social Work Education and Practice
Conclusion
References
36. Participatory Evaluation in Social Organisations Dealing with Emergency Situations: A Digital Social Work Perspective
Introduction
Methodology
Participants
Research Method
Procedure
Data Analysis
Results
Types of Participatory Evaluations Performed by the Organisations
Conducting Participatory Evaluations: In-house Capacity and Outsourcing
Staff Involved in or Responsible for Evaluations
Demand in Participatory Evaluation Training
References
37. Digital Social Work in Ordinary and Extraordinary Times: The Italian Experience
Introduction
Digitalization Processes Before the Pandemic
Suddenly Digital: Transformations in Social Work Practice During the COVID-19 Pandemic
Digital Competencies and Social Work Education
Conclusion: The (Possible) Future of e-Social Work in Italy
Note
References
38. Digital Social Work and Social Protection Programme: Conditional Cash Transfer in Colombia
Introduction
Theoretical Framework
Social and Digital Innovation in Digital Work
Conditional Cash Transfer Programmes
Conditional Cash Transfer Programs in Colombia: Familias en Acción
Familias en Acción During the Covid-19 Pandemic
Research Study Method and Design
Evidence from Professionals: Social Workers' Role in Colombian CCT Programs
General Skill and Competency Requirements
Social Workers' Digital Skills
Social Innovation and the Role of Social Work
Social Workers' Digital Training for Social Intervention
Conclusion
References
Part 6: Digital Social Work: Future Challenges, Directions and Transformations
39. 'Harness Technology for Social Good': A Grand Challenge for Social Work
Introduction
What is a Grand Challenge?
The Social Work Grand Challenges
Harness Technology for Social Good
Policy Recommendations
Harnessing Technology Grand Challenge Today
What Changed in the First Five Years?
Challenges to the Technology Grand Challenge Leadership
Implications
The Future of the Grand Challenge to Harness Technology for Social Good
References
40. Digital Social Work: Support at Your Fingertips
Introduction
Methods
Overview
Inclusion Criteria
Search Process
Data Extraction
Summary and Reporting
Results
Social Work Involvement
Behavioral Health
Depression and Suicidality
Anxiety Disorders
Trauma
Substance Use
Schizophrenia
Autism Spectrum Disorder
Mental Wellbeing and Coping
Physical Health
Health Conditions and Chronic Diseases
Sexual Health
Physical Activity
Child and Family Safety and Wellbeing
Domestic Abuse and Dating Violence
Homelessness
Parenting
Discussion
References
41. Digital People Production in Social Work
Introduction
Commensuration, People Production and the Logic of Standards
Client Representation in Digital Social Work
Results
Commensuration-in-interaction
Calculated Life Areas
Digital Clients at-a-distance are Produced
The Computer as a Storyteller
Conclusion
References
42. The Future of Digital Social Work: Trends, Challenges and Opportunities
Index