The Road to Social Work and Human Service Practice

Title page......Page 3
Copyright page......Page 4
Brief Contents......Page 5
Contents......Page 6
Preface......Page 11
Resource guide......Page 12
About the authors......Page 14
Acknowledgements......Page 15
CHAPTER 1 STARTING THE JOURNEY: AN INTRODUCTION TO SOCIAL WORK AND
HUMAN SERVICE PRACTICE......Page 17
Introduction......Page 18
Making the most of the educational experience......Page 19
Developing support strategies......Page 20
Choosing the road to social work and human services......Page 23
Motivations for working in social work and human services......Page 24
The purpose of practice: Is there a final destination?......Page 31
The domains of practice: Scanning the territory......Page 34
Work with families and partnerships......Page 35
Community work......Page 36
Social policy practice......Page 37
Organisational practice, management and leadership......Page 38
Education and training......Page 39
Exploring your pre-existing knowledge, values and beliefs: The place of
transformational learning......Page 40
Conclusion......Page 42
CHAPTER 2 SURVEYING THE LANDSCAPE: HISTORICAL AND PHILOSOPHICAL
FOUNDATIONS FOR PRACTICE......Page 47
The history of welfare......Page 48
The English Poor Law......Page 49
The emergence of the welfare practitioner......Page 50
Towards the welfare state and beyond......Page 52
The professionalisation of helping......Page 56
Social justice......Page 57
Human rights......Page 58
The use of power......Page 60
Types of power......Page 61
Power and empowerment......Page 62
Conclusion......Page 68
CHAPTER 3 LOCATING THE LIGHTHOUSE: VALUES AND ETHICS IN PRACTICE......Page 73
Introduction......Page 74
The influence of moral philosophy in practice......Page 75
Exploring ethical theory and its application......Page 78
The history of values and ethics......Page 81
The value base of practice-contested territory......Page 82
Core values......Page 84
Distinguishing between ethical issues, problems and dilemmas......Page 89
Ethical challenges in the eight domains of practice......Page 91
Models for ethical decision making......Page 94
The inclusive model......Page 96
Conclusion......Page 103
CHAPTER 4 TREADING CAREFULLY: PROFESSIONAL PRACTICE AND ETHICAL
STANDARDS......Page 109
Codes of ethics: Care or control?......Page 110
The International Federation of Social Workers......Page 112
The Australian Association of Social Workers......Page 116
The Australian College of Social Work......Page 122
The Aotearoa New Zealand Association of Social Workers......Page 124
The Australian Register of Counsellors and Psychotherapists Pty Ltd......Page 125
The Australian Community Workers Association......Page 127
Harmful practice – a duty to regulate......Page 128
E-professionalism: Standards in a new era......Page 131
Remote service delivery......Page 132
Conclusion......Page 133
CHAPTER 5 FINDING THE RIGHT MAPS: THE KNOWLEDGE BASE OF PRACTICE......Page 141
What is knowledge?......Page 142
Defining the terms......Page 143
The social and historical foundations of knowledge......Page 147
Knowledge types and content......Page 149
The sources of knowledge......Page 153
The paradigms influencing knowledge development......Page 157
Using knowledge in practice......Page 160
Evidence-based practice......Page 161
The relationship between theory and practice......Page 163
Systems and ecological perspectives......Page 165
Psychodynamic practice......Page 166
Humanist existential approaches......Page 167
Radical, structural and critical approaches......Page 168
Postmodern practices......Page 169
The strengths perspective......Page 170
Crisis intervention and task-centred practice......Page 171
Community development......Page 172
Trauma-informed practice......Page 173
Conclusion......Page 174
CHAPTER 6 TRAVELLING MANY PATHS: PRACTICE FIELDS AND METHODS......Page 179
Fields of practice......Page 180
The health sector......Page 184
Mental health......Page 186
Child protection and juvenile justice......Page 189
The disability field......Page 191
Working with older adults......Page 194
Rural and remote practice......Page 196
Income security and employment services......Page 199
Substance misuse......Page 200
Youth work......Page 202
Environmental and disaster work......Page 203
Choosing a field of practice......Page 205
Levels of intervention......Page 206
Conclusion......Page 209
CHAPTER 7 NEGOTIATING THE MAZE: THE ORGANISATIONAL CONTEXT OF PRACTICE......Page 213
Introduction......Page 214
Organisations......Page 215
Human service organisations......Page 216
The nature of the work......Page 217
Auspice......Page 219
Types of human service organisations......Page 221
Organisational theories......Page 223
Human relations......Page 224
Systems and ecological perspectives......Page 225
Ife’s discourses of human services......Page 226
Tensions and dilemmas......Page 228
Conclusion......Page 236
CHAPTER 8 PLUNGING IN: ENGAGEMENT, ASSESSMENT, INTERVENTION,
TERMINATION AND REVIEW......Page 241
Exploring the helping process......Page 242
Models of helping......Page 244
Engagement – making connections and building relationships......Page 246
Assessment – making sense of a situation......Page 252
Intervention – moving forward and taking action......Page 258
Termination – tying up loose ends and achieving closure......Page 263
Review – the critical phase of reflective practice......Page 266
Documentation and case records......Page 269
Conclusion......Page 272
CHAPTER 9 DIFFERENT LANDSCAPES: WORKING WITH DIFFERENCE AND DIVERSITY......Page 277
Conceptualising difference and diversity......Page 278
Defining the terms......Page 279
The parameters of difference and diversity......Page 281
Anti-oppressive practice......Page 290
Ethnic-sensitive practice......Page 292
Conclusion......Page 294
CHAPTER 10 NEW JOURNEYS......Page 299
Developing a practice framework......Page 300
Critical reflective practice......Page 303
Use of self......Page 304
Professional development......Page 306
Looking after yourself......Page 307
The futures of practice......Page 310
The aftermath of managerialism......Page 311
A global focus......Page 312
Consumer voice and participation......Page 313
New frontiers......Page 314
Implications for education and ongoing learning......Page 315
Conclusion......Page 316
Glossary......Page 320
Index......Page 326