Effective communication is every project manager?’s most powerful tool. Helping you achieve a high level of communications expertise and success is the goal of this book and CD-ROM package. This practical resource shows you how to coordinate the efforts of teams of project members and maintain an open dialog with senior executives. The book explains how to energize projects, create momentum, and achieve success by talking and listening to your staff. Moreover you learn how to effectively communicate project status and requirements to executive management.
Author(s): Carl Pritchard
Series: Artech House Project Management Library
Publisher: Artech Print on Demand
Year: 2004
Language: English
Pages: 217
TeamLiB......Page 0
Cover......Page 1
Table of Contents......Page 6
Preface......Page 10
1 The Nature of Project Communications......Page 11
The Role of the Project Manager in Communications......Page 13
Common Communications Problems and the Communications Model......Page 14
Selecting the Right Tools......Page 16
References......Page 17
Computer-Based Technology......Page 19
Audio Technologies......Page 22
Video Technologies......Page 24
Traditional Written Communications Media......Page 26
Traditional Verbal Communications Media......Page 27
Conclusion......Page 31
Approvals......Page 33
Business Case......Page 35
Business Justification......Page 37
Cost Case......Page 39
Cost Estimate......Page 41
Customer Requirements......Page 43
Feasibility Analysis......Page 47
Forecasts......Page 50
Impact Analysis......Page 53
Mission Statement......Page 55
Organization Chart......Page 56
Press Kits......Page 58
Press Release......Page 59
Project Charter......Page 60
Project Proposal......Page 62
Project Request......Page 63
Quality Policy......Page 64
Risk Models......Page 66
Scope Statement......Page 68
Stakeholder Analysis......Page 69
Statement of Work......Page 72
System Requirements......Page 74
References......Page 76
Blueprints/Schematics......Page 77
Budgets......Page 78
Change Control Plan......Page 80
Communications Plan......Page 83
Comprehensive Test Plan......Page 85
Cost Baseline......Page 87
Data Flow Diagrams......Page 88
Design Specifications......Page 89
Development Plan: Personal/Individual......Page 91
Development Plan: Strategic......Page 93
Document Control Plan......Page 94
Goals and Objectives......Page 95
Help Desk Procedures......Page 97
Human Resource Plan......Page 99
Integrated Change Control Procedures......Page 100
Issue Management Plan......Page 101
Kickoff Meeting Agenda......Page 103
Milestone List......Page 106
Performance Baseline......Page 107
Project Customer Presentations......Page 108
Project Plan......Page 110
Project Schedule......Page 112
Quality Management Plan......Page 114
Quality Metrics......Page 116
Resources Plan......Page 117
Responsibility Matrix......Page 118
Risk Management Plan......Page 120
Risk Mitigation Plan (Risk Response Plan)......Page 123
Schedule Baseline......Page 124
Schedule Management Plan......Page 125
Scope Document......Page 126
Scope Management Plan......Page 128
Task List......Page 129
Team Charter......Page 131
Testing Plan......Page 132
Work Breakdown Structure......Page 134
References......Page 136
Acceptance Test Plan Results......Page 137
Action Item Register......Page 139
Change Control Form......Page 140
Change Requests and the Change Request Log......Page 142
Data Dictionaries......Page 144
E-Mail/E-Mail Protocol......Page 145
Gantt Chart......Page 147
Memoranda......Page 148
Planning Meeting Agenda......Page 149
Presentations......Page 151
Problem Resolution......Page 153
Prototype......Page 154
Risk Assessment Form......Page 155
Risk Log......Page 157
Technical Documents......Page 158
Telephone Logs......Page 159
Work Results......Page 160
Conclusion......Page 161
Reference......Page 162
Control Book......Page 163
Dashboard Report......Page 165
Earned Value Analysis......Page 166
Issues List......Page 169
Meeting Minutes......Page 170
Performance Reports......Page 172
Progress Report......Page 173
Recovery Plan......Page 179
RYG Tool......Page 181
Status Meeting Agenda......Page 182
Status Reports......Page 184
Summary Reports......Page 185
Team Report......Page 187
Variance Report......Page 189
Reference......Page 190
As-Built Drawings......Page 191
Closeout Meeting Agenda/Key Review Meeting Agenda......Page 192
Final Report......Page 195
Final Variance Analysis......Page 197
Formal Acceptance Document......Page 198
Lessons Learned Report......Page 199
Phase Closeouts......Page 201
Project Archives......Page 202
User Acceptance Documents......Page 203
Conclusion......Page 205
Stakeholder Considerations......Page 207
Verbal Communication......Page 208
Evaluating Communications Effectiveness......Page 209
About the Author......Page 211
Index......Page 213
