Prentice Hall, 1990. — 128 p.This book has been designed, in so far as it is possible, to meet the needs of both class study and individual study. All material is suitable for class use and, with the clear exception of the test, the individual student should be able to work through the book finding that all necessary items are explained or included in the Glossary. However, as much of the work of a cabin attendant involves interaction with passengers, many exercises are based on role play and/or pair work.Introduction.
Self Assessment.
The Flight Crew.
Boarding.
Take-off and Initial Flight.
Food and drink.
In-flight Entertainment.
Duty-Free Sales.
General Passenger Queries and Problems.
Emergency Procedures.
First Aid.
Additional Announcements.
Landing, Transit and Disembarkation.
Final Test.
Getting a Job as a CA.
Tapescript.
Glossary.
