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Strategic IT Governance 2.0: How CIOs Succeed at Digital Innovation

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Weinzimer provides industry case studies of companies that have implemented multiple components of The Strategic IT Governance 2.0 model. These companies successfully leveraged collaboration between technology and the business to deliver technology projects that provide the best customer value, improve cost efficiencies, and create a governance culture across business areas. In his book, you will learn valuable lessons to implement an innovative governance model for your company.― Ashley Pettit, CIO, and Senior Vice President, Enterprise Technology, State Farm

In Strategic IT Governance 2.0, Phil provides a number of exciting case studies of how CIOs are leveraging technology to innovate and create value. They are following Phil's model, building strategic and tactical relationships within the business to drive technology growth strategies, collaborating with partners to improve customer service and increase value with process optimization and best practice metrics. Each of these companies offers a slightly different take on the multiple components of the Strategic IT Governance 2.0 model; however, these organizations' collective and individual success indicates the strength of the components.― Dawn Kirchner-King, Vice President and Chief Information Officer, Armstrong World Industries

Today's business environment is more complicated, creating additional challenges for the successful execution of strategic enterprise projects. Unless an organization revisits its governance model, strategic projects are at risk of negatively impacting business success. So, how do companies succeed in overcoming these obstacles to improve project success? Strategic IT Governance 2.0: How CIOs Succeed at Digital Innovation explains how IT executives can take the lead and successfully drive digital transformation initiatives and associated projects. The book presents the Strategic IT Governance 2.0 model that focuses on project alignment, process reinvention, and leadership excellence. It is filled with case studies of the model’s implementation, giving practical insight into how organizations have successfully executed digital transformation.

Author(s): Philip Weinzimer
Publisher: CRC Press/Auerbach
Year: 2022

Language: English
Pages: 377
City: Boca Raton

Cover
Half Title
Endorsement Page
Title Page
Copyright Page
Dedication
Table of Contents
Foreword 1: Ashley Pettit
Foreword 2: Dawn Kirchner-King
Acknowledgments
About the Author
Introduction
Strategic IT Governance 2.0 Framework
Chapter 2: The Changing Landscape:: The Case for Change
Citings
Chapter 3: Strategic IT Governance 2.0:: An Overview
Strategic IT Governance 2.0 – A High-Level Overview
Business Value Competencies
Executive Sponsorship and Business and IT Partnership
Strategic Alignment
IT Efficiency Competencies
Collaboration
Process Optimization
Best Practice Metrics
Summary
Citings
Chapter 4: Digital Transformation Governance Model at Armstrong World Industries:: Introduction
Citings
Chapter 5: How Armstrong World Industries Focus on Executive Sponsorship, Business/IT Partnership, and Strategic Alignment in Governing Digital Acceleration Initiatives Improved Business Performance
Leveraging the IT Organization
Digital Transformation/Strategic IT Governance at Armstrong World Industries
Executive Sponsorship
Governance Model for Digital Acceleration
Digital Council Members
Governance Council Key Responsibilities
IT Organization
Digital (Focus Area) Steering Committees
Business/IT Partnership
Strategic Alignment
How an Idea Becomes a Project–Business Relationship Manager Assignments
How an Idea Becomes a Project – the Process
Project Idea Reviewed and Cultivated
Prioritization, Approval, and Resource Planning
Project Initiation
A Balanced Approach to Strategic Alignment
Chapter Summary
Citings
Chapter 6: How Armstrong World Industries Focus on Collaboration, Process Optimization, and Best Practice Metrics to Implement Digital Transformation Projects
Collaboration
Process Optimization
Project Methodology, Tools, and Techniques
Roles and Responsibilities
Project Administration Structure
Communication Plan
Team Documentation
Project Execution
Status Reports/Flash Reports
Issue Log and Dashboard Updates
Project Steering Committee
Supplier Management
Supplier/Vendor Classification
Emerging Supplier/Vendor
Strategic Supplier/Vendor
Tactical Supplier/Vendor
Legacy Supplier/Vendor
Supplier/Vendor Scorecard
Meeting Cadence
Digital Roadmap
Compliance Checklist
Tools for Managing Projects
Deliverables: Workplans and Flash Reports
Change Request Process
Project Closing Steps
Best Practices Metrics
Benefit Metrics
Digital Dashboard
Digital Dashboard for Each of the Three Digital Initiatives
Chapter Summary
Citings
Chapter 7: How State Farm Transformed Its Governance Process to Improve Business Success
A Historical Perspective
The State Farm Digital IT Transformation Journey
How State Farm Incorporates Strategic IT Governance 2.0 Competencies to Achieve IT Transformation
Executive Sponsorship/Business IT Partnerships
Strategic Alignment
Collaboration/Process Optimization
Best Practice Metrics
Summary
Citings
Chapter 8: How the State of Georgia Implemented a Governance Solution Saving Millions of Dollars Each Year
Background
Executive Sponsorship for a New Governance Model
Developing the GETS Outsourced Infrastructure Service Model
GETS Services Platform
The GETS Governance Model
Executive Governance: Strategic Level
Enterprise “G” Governance – Operational Level
Workstream ‘g’ Governance
Business/IT Partnership/Collaboration
Strategic Alignment
Process Optimization/Collaboration
GETS PMO Organization
Managing Agency Requirements
Capgemini MSI
Capgemini MIS Governance Process
Governance Forums
Continuous Improvement
Metrics
GETS Strategic Metric Reports
Summary
Citings
Chapter 9: How the CIO of an Agriculture Conglomerate Reinvented Its Governance Competency to Improve Project Success
Tony Lombardi – CIO
Developing a Vision and Reorganizing the IT Organization
Executive Sponsorship on Value of Governance
Establish a Business/IT Partnership
Strategic Alignment
Creating a Project Prioritization Process
Collaboration
Establishing a Collaborative Environment
Business Relationship Managers
Information Transparency
Process Optimization
Improving Product Management Techniques
Enhanced Use of Agile Techniques
Establish a PMO
Develop a Project Life Cycle Process
Best Practice Metrics
Summary
Citings
Chapter 10: How the State of New Jersey Applied an Innovative Governance Model to Create a Transparency Website to Track COVID-19 CARES Act Funding
Background
Executive Sponsorship/Agency IT Partnership
Strategic Alignment
Process Optimization
Best Practice Metrics
Summary
Citings
Chapter 11: How a Raytheon Team Collaborated with Stakeholders to Improve Project Success
Raytheon
The STARS Program
What Went Wrong
Project Impact
Award-Winning Program
Summary
Citings
Chapter 12: How a Candy Confectionery Mastered a New Governance Model to Improve Business Performance
Background
Executive Sponsorship
The Strategy Realization Office
Strategic Alignment
Collaboration
Process Optimization
Initiative Charter
Situational Summary Report
Strategic Project Completion Checklist
Metrics
Strategy Realization Scorecard – Strategic Realization Scorecard
Strategy Realization Scorecard – Strategic Execution Tracker
Summary
Citings
Chapter 13: How the CIO at Carestream Reinvented Its Strategic IT Governance Competency to Improve Project Success
Roles and Responsibilities of the Key Players
Executive Sponsorship/IT Business Partnership/Collaboration
Strategic Alignment
Process Optimization
Project Management Methodology
Changing IT Culture
Training Material
Vendor Management Office
Project Status Meetings
Escalation Process
Best Practices/Metrics
4-Up Report
Summary
Citings
Chapter 14: How Miratech Implemented a Governance Methodology to Rescue a Failing Project
Case Overview
Background
Pre-Contract Activities
Project Implementation Methodology – Estimating Development Hours
Project Implementation Methodology – Project Organization
Project Implementation Methodology – Miratech Agile Portfolio System
Tax Assessment System Modernization – Project Execution
Summary
Citings
Chapter 15: How the State of Georgia Implemented a Governance Solution Saving Millions of Dollars Each Year
Case Overview
State of Georgia – Project Governance
The Office of the CIO at the State of Georgia
The Project Governance Process
Challenges with Enterprise Governance
Reinventing the Governance Process and Selecting a Supporting Tool
Implementation and Value of the CAI TrueProject Suite
Vendor Relationship
Training
Implementation Consulting
Value of CAI’s TrueProject Suite
Governance Tool Capabilities
Business Value of Reinvented Governance Process
Finance Project
Case Management
Medicaid Eligibility Upgrade Project
Summary
Citings
Chapter 16: How the Rochester, NY, CIO Improved Citizen Services with an Innovative Strategic Governance Process
Citing
Chapter 17: A State CIO Shares Insights on the Importance of Strategic IT Governance
Interview Preface
Citing
Chapter 18: How to Assess the Maturity of Your Company’s Strategic IT Governance Competencies
The Strategic IT Governance Implementation Roadmap – Framework
Strategic IT Governance 2.0 Maturity Grid and Maturity Matrix
The Strategic IT Governance 2.0 Maturity Matrix
The Strategic IT Governance 2.0 Maturity Assessment – Who Should Take the Assessment
How to Assess Strategic IT Governance 2.0 Maturity Level for Your Company
How to Analyze Strategic IT Governance 2.0 Assessment
Summarize the Assessment Results
Plot the Results on a 2×2 Grid to Visually Show the Current Score and Goal Score
Maturity Assessment Analysis Techniques
Summary
Citings
Chapter 19: How to Analyze, Plan, and Implement Strategic IT Governance 2.0 Competencies in Your Company
Review Draft Initiatives Recommendations
Executive Sponsorship
Business/IT Partnership
Strategic Alignment
Collaboration
Process Optimization
Best Practice Metrics
Executive Sponsorship
Business/IT Partnership
Strategic Alignment
Collaboration
Process Optimization
Best Practice Metrics
Six-Month Checkpoint
Executive Sponsorship: John – CIO Ibid
Business/IT Partnership: Curt – VP-Ops Ibid
Strategic Alignment: Sally – VP-PMO Ibid
Collaboration: Gail – CTO Ibid
Process Optimization/Best Practice Metrics: Paul – Director Application Development and Sally – VP PMO Ibid
Chapter Summary
Citing
Chapter 20: Final Thoughts
Index