This book explores the application of service design to urban commons. It originates from a project developed by the research group of POLIMI DESIS Lab of Politecnico di Milano, aimed at imagining the future of the Reggio Emilia Ducal Palace and its park - the Reggia di Rivalta. The peculiarity of the project lays in the idea that the design of a (public) space should be informed by the design of its services, because the development of specific activities actually builds a fundamental part of the identity of a place, conceiving both the tangible and intangible dimensions as part of a single creative process. The combination of a participatory process and the integration of spatial and service design led to infrastructuring a multi-stakeholder participatory action research of envisioning the future of a public good. This effort has been thus framed into a working methodology, specific tools and progressive outputs, which are defined as Service Master Planning (the process), and Service Master Plan (the product), allowing service design professionals to expand their knowledge and develop skills for a new field of application connected to urban planning.
Author(s): Anna Meroni, Daniela Selloni
Series: SpringerBriefs in Applied Sciences and Technology: PoliMI SpringerBriefs
Publisher: Springer
Year: 2022
Language: English
Pages: 127
City: Cham
Foreword
Preface
Acknowledgements
Authors’ Note
Contents
Part I Design and Urban Commons
1 Commons, New Commons, Urban Commons
1.1 From Commons to New Commons
1.2 Urban Commons and Their Design Challenges
References
2 The Rise of Co-design Processes for Urban Commons
2.1 A Current Landscape of Participatory Processes
2.2 Participatory Practices in Urban Planning
2.3 Co-designing to Produce Commons
References
3 (Public) Services as Urban Commons
3.1 Service and Service Design
3.2 Framing the Concept of Urban Commons Through Service Dominant Logic
3.3 A Taxonomy of Services
References
Part II The “Rival(u)ta Rivalta” Case Study
4 Context and Process
4.1 Implementing a Service Design Approach to Urban Commons
4.2 The City of Reggio Emilia and the Programme ‘QUA—Neighbourhood as a Commons’
4.3 The Reggio Emilia Ducal Palace and Its Park
4.4 Brief Overview of the Process and Main Phases
4.5 A Set of Scoping Activities to Prepare the Process
References
5 Phase 1—Generative Listening
5.1 Generative Listening: A ‘Designerly’ Way to Conduct Field Research
5.2 Structure of the Generative Listening Phase
5.3 Results of the Generative Listening
References
6 Phase 2—Co-design Workshops
6.1 Boundary Objects for Co-design Workshops of Scenario Building
6.2 Structure of the Co-design Workshops
6.3 Results of the Co-design Workshops
References
7 Phase 3—Integration into the Spatial Design
7.1 Definition of the Service Offering
7.2 Integration into the Spatial Design
7.3 Spatial and Service Scenarios
References
Part III Service Master Planning and Service Master Plan
8 Service Master Planning
8.1 Stages, Phases and Steps in Service Master Planning
8.1.1 Scope
8.1.2 Discover: Empathise and Explore
8.1.3 Interpret: Make Sense and Define
8.1.4 Ideate: Create and Enrich
8.1.5 Develop: Elaborate and Pre-prototype
8.2 Features of Service Master Planning
8.3 Service Master Planning as Infrastructuring, Commoning and Policy-Making Process
References
9 The Service Master Plan
9.1 The Service Master Plan as a Driver for Action
9.2 The Service Master Plan Towards Implementation
9.3 The Service Master Plan as a Document
9.3.1 Scenarios
9.3.2 Specifications
9.3.3 Recommendations
9.3.4 The Service Master Plan at a Glance
9.4 Features of the Service Master Plan
9.5 An Example of a Service Master Plan
9.5.1 Scenarios
9.5.2 Specifications
9.5.3 Recommendations
9.6 A Few Reflections on the Application of Service Master Planning and the Resulting Service Master Plan in the Rival(u)ta Rivalta Project
References
