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Quantitative Methods in Health Care Management: Techniques and Applications

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Thoroughly revised and updated for ExcelВ®, this second edition of Quantitative Methods in Health Care Management offers a comprehensive introduction to quantitative methods and techniques for the student or new administrator. Its broad range of practical methods and analysis spans operational, tactical, and strategic decisions. Users will find techniques for forecasting, decision-making, facility location, facility layout, reengineering, staffing, scheduling, productivity, resource allocation, supply chain and inventory management, quality control, project management, queuing models for capacity, and simulation. The book's step-by-step approach, use of Excel, and downloadable Excel templates make the text highly practical.

Praise for the Second Edition

''The second edition of Dr. Ozcan's textbook is comprehensive and well-written with useful illustrative examples that give students and health care professionals a perfect toolkit for quantitative decision making in health care on the road for the twenty-first century. The text helps to explain the complex health care management problems and offer support for decision makers in this field.'' —Marion Rauner, associate professor, School of Business, Economics, and Statistics, University of Vienna.

''Quantitative Methods in Health Care Administration, Second Edition covers a broad set of necessary and important topics. It is a valuable text that is easy to teach and learn from.'' —David Belson, professor, Department of Industrial Engineering, Viterbi School of Engineering, University of Southern California.

Author(s): Yasar A. Ozcan PhD
Series: J-B Public Health/Health Services Text
Edition: 2
Publisher: Jossey-Bass
Year: 2009

Language: English
Commentary: 244
Pages: 467
Tags: Медицинские дисциплины;Социальная медицина и медико-биологическая статистика;

Quantitative Methods in Health Care Management: Techniques and Applications, Second Edition......Page 1
CONTENTS......Page 7
FOREWORD......Page 21
ACKNOWLEDGMENTS......Page 23
THE AUTHOR......Page 25
INTRODUCTION......Page 27
CHAPTER 1: INTRODUCTION TO QUANTITATIVE DECISION-MAKING METHODS IN HEALTH CARE MANAGEMENT......Page 29
HISTORICAL BACKGROUND AND THE DEVELOPMENT OF DECISION TECHNIQUES......Page 30
INFORMATION TECHNOLOGY (IT) AND HEALTH CARE MANAGEMENT......Page 31
THE SCOPE OF HEALTH CARE SERVICES, AND RECENT TRENDS......Page 32
DISTINCTIVE CHARACTERISTICS OF HEALTH CARE SERVICES......Page 34
KEY TERMS......Page 37
CHAPTER 2: FORECASTING......Page 39
STEPS IN THE FORECASTING PROCESS......Page 40
FORECASTING APPROACHES......Page 41
KEY TERMS......Page 72
EXERCISES......Page 73
CHAPTER 3: DECISION MAKING IN HEALTH CARE FACILITIES......Page 79
THE DECISION PROCESS......Page 80
THE DECISION TREE APPROACH......Page 94
DECISION ANALYSIS WITH NONMONETARY VALUES AND MULTIPLE ATTRIBUTES......Page 96
EXERCISES......Page 101
CHAPTER 4: FACILITY LOCATION......Page 109
LOCATION METHODS......Page 111
EXERCISES......Page 127
CHAPTER 5: FACILITY LAYOUT......Page 131
PRODUCT LAYOUT......Page 132
PROCESS LAYOUT......Page 133
EXERCISES......Page 144
CHAPTER 6: REENGINEERING......Page 149
WORK DESIGN IN HEALTH CARE ORGANIZATIONS......Page 151
EXERCISES......Page 183
CHAPTER 7: STAFFING......Page 189
WORKLOAD MANAGEMENT OVERVIEW......Page 190
EXERCISES......Page 210
STAFF SCHEDULING......Page 215
SUMMARY......Page 230
EXERCISES......Page 231
CHAPTER 9: PRODUCTIVITY......Page 233
TRENDS IN HEALTH CARE PRODUCTIVITY: CONSEQUENCES OF PPS......Page 234
KEY TERMS......Page 259
EXERCISES......Page 260
LINEAR PROGRAMMING......Page 265
EXERCISES......Page 286
HEALTH CARE SUPPLY CHAIN......Page 291
EXERCISES......Page 313
QUALITY IN HEALTH CARE......Page 317
QUALITY MEASUREMENT AND CONTROL TECHNIQUES......Page 324
SUMMARY......Page 346
EXERCISES......Page 348
CHAPTER 13: PROJECT MANAGEMENT......Page 355
THE CHARACTERISTICS OF PROJECTS......Page 356
SUMMARY......Page 381
EXERCISES......Page 382
CHAPTER 14: QUEUING MODELS AND CAPACITY PLANNING......Page 393
CAPACITY ANALYSIS AND COSTS......Page 410
SUMMARY......Page 412
EXERCISES......Page 414
SIMULATION PROCESS......Page 423
PERFORMANCE MEASURES AND MANAGERIAL DECISIONS......Page 434
EXERCISES......Page 436
APPENDIX A......Page 439
APPENDIX B......Page 441
APPENDIX C......Page 444
APPENDIX D......Page 451
REFERENCES......Page 453
INDEX......Page 457