What is it that makes a manager or a politician a successful decision maker? Our first inclination would be to say decisiveness and substance. Many managers who met those criteria, however, have had to abandon the field in the past several years..--The authors of Process Management regard a manager as successful if he pays much attention to the process aspects of change. Successful management depends on the extent to which the 'stakeholders' are involved in the decision making and see their own interests protected. This book offers a wealth of insights about this 'process management'. --The book has been thoroughly revised and updated. It contains a large number of new examples. Risks and shortcomings of process management are explained more accurately. The authors also address strategies to deal with the disadvantages of process management. Moreover, there is an extra emphasis on the role of substance in processes.
Author(s): Hans de Bruijn, Ernst ten Heuvelhof, Roel in 't Veld (auth.)
Edition: 2
Publisher: Springer-Verlag Berlin Heidelberg
Year: 2010
Language: English
Pages: 171
Tags: Management/Business for Professionals; Organization/Planning; Engineering Economics, Organization, Logistics, Marketing; Political Science, general
Front Matter....Pages i-ix
Front Matter....Pages 7-7
Introduction: Process and Content....Pages 1-6
Front Matter....Pages 7-7
Positioning the Process Approach....Pages 9-37
Front Matter....Pages 39-39
Designing a Process....Pages 41-58
The Process Architect in Action: Making a Process Design....Pages 59-78
Front Matter....Pages 79-79
An Open Process....Pages 81-101
A Safe Process: Protecting Core Values....Pages 103-121
A Process with Sufficient Speed: Incentives for Progress....Pages 123-143
The Process Manager and the Substance of Decision Making....Pages 145-164
A Concluding Remark....Pages 165-167
Back Matter....Pages 169-171
