Information and communication technology (ICT) is permeating all aspects of service management; in the public sector, ICT is improving the capacity of government agencies to provide a wide array of innovative services that benefit citizens. E-Government is emerging as a multidisciplinary field of research based initially on empirical insights from practice. Efforts to theoretically anchor the field have opened perspectives from multiple research domains, as demonstrated in Practical Studies in E-Government. In this volume, the editors and contributors consider the evolution of the e-government field from both practical and research perspectives. Featuring in-depth case studies of initiatives in eight countries, the book deals with such technology-oriented issues as interoperability, prototyping, data quality, and advanced interfaces, and management-oriented issues as e-procurement, e-identification, election results verification, and information privacy. The book features best practices, tools for measuring and improving performance, and analytical methods for researchers.
Author(s): Saïd Assar, Imed Boughzala, Isabelle Boydens (auth.), Saïd Assar, Imed Boughzala, Isabelle Boydens (eds.)
Edition: 1
Publisher: Springer-Verlag New York
Year: 2011
Language: English
Pages: 251
Tags: e-Commerce/e-business; Information Systems Applications (incl.Internet); Economics/Management Science, general; Political Science
Front Matter....Pages i-x
Back to Practice, a Decade of Research in E-Government....Pages 1-12
E-Procurement, from Project to Practice: Empirical Evidence from the French Public Sector....Pages 13-27
Implementation of E-Government in Mexico: The Case of Infonavit....Pages 29-47
The Casualty Assistance Readiness Enhancement System: A Case Study in Rapid Prototyping and Design for Flexibility....Pages 49-70
An Overview of Some Electronic Identification Use Cases in Europe....Pages 71-92
Privacy and Personal Information Held by Government: A Comparative Study, Japan and New Zealand....Pages 93-112
Strategic Issues Relating to Data Quality for E-Government: Learning from an Approach Adopted in Belgium....Pages 113-130
Long-Term Verifiability of Remote Electronic Elections....Pages 131-147
Law-Based Ontology for E-Government Services Construction – Case Study: The Specification of Services in Relationship with the Venture Creation in Switzerland....Pages 149-166
Architectural Principles for Orchestration of Cross-Organizational Service Delivery: Case Studies from the Netherlands....Pages 167-185
Achieving Interoperability Through Base Registries for Governmental Services and Document Management....Pages 187-203
Envisioning Advanced User Interfaces for E-Government Applications: A Case Study....Pages 205-228
Practices to Develop Spatial Data Infrastructures: Exploring the Contribution to E-Government....Pages 229-248
Back Matter....Pages 249-251
