This book analyses how a water utility from a developing country, Phnom Penh Water Supply Authority, that was totally dysfunctional, corruption-ridden and literally bankrupt in 1993, became one of the most successful water utilities of the developing world in only about 15 years. By 2010, some of the performance indicators of this public sector utility were even better than London, Paris or Los Angeles. The book further analyses the enabling conditions that made this remarkable transformation possible. Based on this analysis, a framework is recommended for water utilities from developing countries so that they can also be transformed into functional, efficient, equitable and financially viable institutions on a sustainable basis.
Author(s): Asit K. Biswas, Pawan K. Sachdeva, Cecilia Tortajada
Publisher: Springer Singapore
Year: 2021
Language: English
Pages: 153
City: Singapore
Foreword
Preface
Contents
Abbreviations
List of Figures
List of Tables
1 About This Book
1.1 Book Outline
1.2 Readership of the Book
1.3 Background to the Book
1.4 Book Structure
References
2 Understanding Cambodia
2.1 Cambodia
2.1.1 Political Background
2.1.2 Administrative Arrangements
2.1.3 Cambodian Economy
2.2 Phnom Penh
2.2.1 Population
2.2.2 Area of Phnom Penh
2.2.3 Physical Conditions
2.2.4 Economy
References
3 Phnom Penh Water Supply Authority
3.1 About Phnom Penh Water Supply Authority
3.1.1 1959–1970: Period of Expansion of Water Services
3.1.2 1970–1979: Period of Conflict and Instability
3.1.3 1979–1993: Period of Turbulence
3.1.4 1993–2012: Transformation Phase
3.1.5 Donor’s Role in Revival of PPWSA During 1993–2012
3.1.6 Listing of PPWSA Stock in 2012: A Vote of Confidence
3.1.7 Transformation of PPWSA Under Ek Sonn Chan
3.2 Changing of the Guard: 2012–2019
References
4 Four Domain (4-D) Framework for Analysis of Urban Water Utility
References
5 Analysis of PPWSA
5.1 Physical Domain
5.1.1 Rivers and Seasonal Direction of Flow
5.1.2 Water Treatment Plants, Their Location and Source of Surface Water
5.1.3 Phnom Penh’s Raw Water Requirement and Prime Source of Raw Water
5.1.4 Future Raw Water Demand and Location of New Water Treatment Plants
5.1.5 Outlook on Raw Water for Phnom Penh
5.2 Operational Domain
5.2.1 Capacity and Production of Treated Water
5.2.2 Distribution of Pipeline Length
5.2.3 Performance of the Water Supply Network
5.2.4 Non-revenue Water and Unaccounted for Water
5.2.5 Water Supply and Sanitation Branch
5.2.6 Customer Mix
5.2.7 Quality of Water
5.2.8 Customer Care
5.2.9 Organisation Structure and Management Team
5.3 Financial Domain
5.3.1 Revenue Mix
5.3.2 Production Cost
5.3.3 Unit Realisations
5.3.4 Financial Ratios
5.3.5 Social Fund by PPWSA
5.3.6 Financial Outlook
5.4 Institutional Domain
5.4.1 Water Agencies in Cambodia
5.4.2 Ministry of Industry and Handicrafts, Now Ministry of Industry Science Technology and Innovation
5.4.3 Water Sector Plans and Policies
5.4.4 Institutional Domain Outlooks
References
6 Gap Analysis of Four Domains
7 Views of the Customers
8 Key Challenges Facing PPWSA
8.1 Human Resource Planning and Implementation in PPWSA
8.2 Phnom Penh Urban Master Plan
8.3 Evolving Institutional Domain
8.4 Need for Continuous Water Tariff Increase
8.5 Lack of Centralised Sewerage System
8.6 Listing on Cambodia Stock Exchange
References
9 Lessons Learnt for Developing Countries
9.1 Introduction
9.2 Key Learnings for Water Utilities in Developing Countries
9.2.1 Leadership
9.2.2 Stability of Chief Executive Tenure and Culture of the Organisation
9.2.3 Autonomous Institution
9.2.4 Non-revenue Water Reduction
9.2.5 Data Availability and Reporting
9.2.6 Standardisation of Treatment Plant Size
9.2.7 Connections to the Poor
References
10 A Management Tool Kit for Chief Executives
10.1 Introduction
10.2 Management Tool Kit: A Three Step Approach for Chief Executives
10.3 Usability of Proposed Management Framework
Reference
Annex I
Annex II
Annex III
Annex IV
Index
