Knowledge has only recently been widely recognized as an organizational asset, the effective management of which can afford a firm competitive advantage. This book takes an interdisciplinary approach to knowledge management relating it to business strategy, dynamic capabilities and firm performance. Some of the most eminent scholars in management have contributed to this timely book, including John Seely Brown, Chris Argyris, Georg von Krogh, Soumitra Dutta, Howard Thomas and John McGee, Arie Lewin and Silvia Massini. The book offers practitioners and students alike state of the art research in the field of organizational knowledge and management.
Author(s): Hardimos Tsoukas, Nikolaos Mylonopoulos
Year: 2004
Language: English
Pages: 328
Cover......Page 1
Contents......Page 8
Notes on the Contributors......Page 10
Foreword: Towards a Respectful Organization......Page 15
Introduction: What does it Mean to View Organizations as Knowledge Systems?......Page 22
Part I Organizational Knowing and Learning......Page 48
1 Double-Loop Learning and Implementable Validity......Page 50
2 The Emergence of Learning Communities: A Theoretical Analysis......Page 67
3 Communities of Practice: Facilitating Social Learning while Frustrating Organizational Learning......Page 88
4 Knowing as Semiosis: Steps Towards a Reconceptualization of ‘Tacit Knowledge’......Page 107
Part II Sharing and Managing Distributed Knowledge......Page 128
5 Knowledge Creation in Open Source Software Development......Page 130
6 The Implications of Different Models of Social Relations for Understanding Knowledge Sharing......Page 151
7 A Knowledge-Sharing Approach to Organizational Change: A Critical Discourse Analysis......Page 175
8 ‘Knowing’ as an Activity: Implications for the Film Industry and Semi-Permanent Work Groups......Page 202
Part III Organizational Knowledge and Dynamic Capabilities......Page 228
9 Knowledge Creation and Organizational Capabilities of Innovating and Imitating Firms......Page 230
10 Edith Penrose’s Organizational Theory of the Firm: Contract, Conflict, Knowledge and Management......Page 259
11 The Role of Knowledge Quality in Firm Performance......Page 273
12 Making Sense of Customer Relationship Management Strategies in a Technology-Driven World......Page 297
C......Page 320
D......Page 321
F......Page 322
I......Page 323
L......Page 324
N......Page 325
P......Page 326
S......Page 327
Z......Page 328
