Microsoft Teams is used in hundreds of thousands of organizations to help keep remote and hybrid workplaces with dispersed workforces running smoothly. But while Microsoft Teams can seem easy for the user, Teams administrators must stay on top of a wide range of topics, including device administration techniques, quality benchmarks, and security and compliance measures.
With this handy cookbook, author Fabrizio Volpe provides a clear, concise overview of administrative tasks in Teams-along with step-by-step recipes to help you solve many of the common problems that system administrators, project managers, solution architects, and IT consultants may face when configuring, implementing, and managing Microsoft Teams. Think of this book as a detailed, immensely practical cheat sheet for Microsoft Teams administrators.
Recipes in the book will show you how to:
• Apply Teams best practices, compliance, and security
• Automate administrative tasks
• Successfully deploy Teams
• Implement Teams collaboration
• Deploy and manage Microsoft Teams Rooms
• Leverage the monitoring, productivity, and accessibility features
• Foresee roadblocks in migrations to Teams and Teams Voice
• Optimize Teams on virtual machines
Author(s): Fabrizio Volpe
Edition: 1
Publisher: O'Reilly Media
Year: 2023
Language: English
Commentary: Publisher's PDF
Pages: 465
City: Sebastopol, CA
Tags: Security; Microsoft Teams; Monitoring; System Administration; Compliance; Automation; Productivity; Collaboration
Cover
Copyright
Table of Contents
Preface
Who Should Use This Book
How to Use This Book
Conventions Used in This Book
O’Reilly Online Learning
How to Contact Us
Acknowledgments
Chapter 1. Users and Teams Management
1.1 Reporting the Assigned Office 365 License
Problem
Solution
Discussion
1.2 Allocating and Removing User Licenses
Problem
Solution
Discussion
1.3 Scripting the Creation of Teams
Problem
Solution
Discussion
1.4 Teams: Creating a Team with Dynamic Membership
Problem
Solution
Discussion
1.5 Managing Apps in Teams and Channels
Problem
Solution
Discussion
1.6 Creating User Reports: Active Users and Channels
Problem
Solution
Discussion
1.7 Reporting Teams User Policies
Problem
Solution
Discussion
1.8 Bulk Assignment of Teams User Policies
Problem
Solution
Discussion
1.9 Summary
Chapter 2. Microsoft Teams Security
2.1 Getting Teams Security Insights and Logs with Sentinel
Problem
Solution
Discussion
2.2 Limiting Administrator Rights Allocation with Azure AD Privileged Identity Management
Problem
Solution
Discussion
2.3 Blocking Malicious Links in Teams: Safe Links
Problem
Solution
Discussion
2.4 Blocking and Allowing Teams Apps with App Control
Problem
Solution
Discussion
2.5 Regulating Access to Teams with Conditional Access
Problem
Solution
Discussion
2.6 Limiting the Domains Accepted for User Logins to Teams
Problem
Solution
Discussion
2.7 Summary
Chapter 3. Microsoft Teams Voice: Voice Users Deployment
3.1 Selecting a PSTN Connectivity Option for Teams
Problem
Solution
Discussion
3.2 Migrating Voice from a Legacy PBX to Teams
Problem
Solution
Discussion
3.3 Deploying Voice Recording for Teams Users
Problem
Solution
Discussion
3.4 Creating Dial Plans
Problem
Solution
Discussion
3.5 Managing Voice Routing Policies, Voice Routes, and PSTN Usages
Problem
Solution
Discussion
3.6 Enabling Enterprise Voice for Teams Users
Problem
Solution
Discussion
3.7 Summary
Chapter 4. Analog Devices, DECT, and Legacy Hardware Integration with Teams Voice
4.1 Connecting Analog Devices to Teams SIP Gateway
Problem
Solution
Discussion
4.2 Integrating Devices Not Supported by the SIP Gateway
Problem
Solution
Discussion
4.3 Joining DECT Devices to Teams Phone System
Problem
Solution
Discussion
4.4 Replacing Legacy Hardware
Problem
Solution
Discussion
4.5 Summary
Chapter 5. Advanced Voice Features in Microsoft Teams
5.1 Configuring and Managing Resource Accounts
Problem
Solution
Discussion
5.2 Managing Common Phone Numbers with Call Queues
Problem
Solution
Discussion
5.3 Updating Holidays for Auto Attendants in Teams
Problem
Solution
Discussion
5.4 Delegating and Managing Call Groups
Problem
Solution
Discussion
5.5 Enabling Call Park
Problem
Solution
Discussion
5.6 Summary
Chapter 6. Microsoft Teams Integration
6.1 Integrating Contact Centers with Microsoft Teams
Problem
Solution
Discussion
6.2 Moving Existing File Servers to Teams
Problem
Solution
Discussion
6.3 Leveraging Teams and Exchange Online Integration
Problem
Solution
Discussion
6.4 Associating and Customizing SharePoint with Teams
Problem
Solution
Discussion
6.5 Summary
Chapter 7. Extending Microsoft Teams
7.1 Building a Chatbot
Problem
Solution
Discussion
7.2 Using Adaptive Cards to Improve the Teams User Interface
Problem
Solution
Discussion
7.3 Using and Configuring Webhooks in Teams
Problem
Solution
Discussion
7.4 Deploying an App in Teams
Problem
Solution
Discussion
7.5 Summary
Chapter 8. Automating Teams Administration
8.1 Automating New Teams Approvals and Creation
Problem
Solution
Discussion
8.2 Automating Teams Administration with PowerShell
Problem
Solution
Discussion
8.3 Automating Teams Phone Number Management
Problem
Solution
Discussion
8.4 Automating Administrative Tasks with Azure Automation
Problem
Solution
Discussion
8.5 Summary
Chapter 9. Microsoft Teams Rooms
9.1 Mixing In-Room and Remote Attendees
Problem
Solution
Discussion
9.2 Preparing to Install the Equipment
Problem
Solution
Discussion
9.3 Dealing with Internet Access and Security
Problem
Solution
Discussion
9.4 MTR Commissioning
Problem
Solution
Discussion
9.5 Managing Your Microsoft Teams Room
Problem
Solution
9.6 Summary
Chapter 10. Monitoring Availability and Quality in Microsoft Teams
10.1 Checking Microsoft 365 Service Health
Problem
Solution
Discussion
10.2 Monitoring Network Quality with Microsoft 365 Network Assessment Tools
Problem
Solution
Discussion
10.3 Monitoring User Experience with Teams Analytics and Reports
Problem
Solution
Discussion
10.4 Analyzing Call and Meeting Quality with the Call Quality Dashboard
Problem
Solution
Discussion
10.5 Using Call Analytics to Identify Call Quality Issues
Problem
Solution
Discussion
10.6 Summary
Chapter 11. Collaborating with External Users
11.1 Activating External Identities
Problem
Solution
Discussion
11.2 Collaborating with External Access and Guest Access
Problem
Solution
Discussion
11.3 Accepting External Users in Your Organization: Shared Channels
Problem
Solution
Discussion
11.4 Controlling Communication with Information Barriers
Problem
Solution
Discussion
11.5 Summary
Chapter 12. Productivity in Microsoft Teams
12.1 Improving Microsoft Teams with Microsoft Syntex
Problem
Solution
Discussion
12.2 Integrating Loop with Microsoft Teams
Problem
Solution
Discussion
12.3 Creating Power Automate Flows with AI Builder
Problem
Solution
Discussion
12.4 Adding Personal Apps to Microsoft Teams
Problem
Solution
Discussion
12.5 Summary
Chapter 13. Teams and Virtual Machines
13.1 Managing Teams on Virtual Desktops
Problem
Solution
Discussion
13.2 Using Windows 365 Cloud PCs with Microsoft Teams
Problem
Solution
Discussion
13.3 Applying the Citrix HDX Optimization for Microsoft Teams
Problem
Solution
Discussion
13.4 Deploying Media Optimization for Microsoft Teams inVMware Horizon
Problem
Solution
Discussion
13.5 Summary
Chapter 14. Accessibility and Inclusivity Features in Teams
14.1 Checking Accessibility in Microsoft 365 Apps
Problem
Solution
Discussion
14.2 Improving Accessibility of Teams Meetings
Problem
Solution
Discussion
14.3 Using Accessibility Features in the Teams Client
Problem
Solution
Discussion
14.4 Using Microsoft Teams with the JAWS Virtual Cursor
Problem
Solution
Discussion
14.5 Summary
Chapter 15. Microsoft Teams Governance
15.1 Planning Governance in Teams
Problem
Solution
Discussion
15.2 Enforcing a Naming Convention
Problem
Solution
Discussion
15.3 Controlling Which Users Can Create Microsoft 365 Groups
Problem
Solution
Discussion
15.4 Controlling Microsoft Teams Guest Access
Problem
Solution
Discussion
15.5 Summary
Chapter 16. Microsoft Teams Compliance
16.1 Applying Data Loss Prevention in Microsoft Teams
Problem
Solution
Discussion
16.2 Enforcing Communication Compliance in Microsoft Teams
Problem
Solution
Discussion
16.3 Managing the Information Lifecycle in Teams with Retention Policies
Problem
Solution
Discussion
16.4 Assessing Compliance with Compliance Manager
Problem
Solution
Discussion
16.5 Summary
Chapter 17. Free and Open Source Tools for Microsoft Teams
17.1 Rendering Call Flows for Auto Attendants and Call Queues Automatically
Problem
Solution
Discussion
17.2 Creating a Global Address Book for Teams
Problem
Solution
Discussion
17.3 Merging Teams and SharePoint Activity Reports
Problem
Solution
Discussion
17.4 Fixing Device Registration Issues
Problem
Solution
Discussion
17.5 Gathering Additional Information from Microsoft 365
Problem
Solution
Discussion
17.6 Summary
Chapter 18. Teams and SharePoint
18.1 Matching Teams with the SharePoint Infrastructure
Problem
Solution
Discussion
18.2 Enabling Conditional Access Policies for SharePoint Sites, OneDrive, and Teams
Problem
Solution
Discussion
18.3 Using SharePoint Framework to Improve Teams
Problem
Solution
Discussion
18.4 Summary
Appendix. Teams and Viva Adoption Examples
A.1 Using Viva Insights for Employee Well-Being and Productivity
A.2 Managing Viva Learning to Make Personal Development a Natural Part of Your Day
A.3 Aligning Objectives and Key Results with Viva Goals
A.4 Adopting Viva Sales to Manage Sales Opportunities
A.5 Deploying Viva Connections and Viva Engage as Frontline Workers’ Hybrid Workplace
A.6 Harvesting and Curating Knowledge with Viva Topics
A.7 Persona Profiling and Modern Workplace Storyboards
A.8 Identifying Teams Power Users and Creating a Champion Network
A.9 Looking at Bite-Sized Adoption Tips for Teams Features
Summary
Index
About the Author
