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Microsoft Dynamics CRM 2011 Step by Step

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The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Author(s): Mike Snyder, Jim Steger, Brendan Landers
Edition: 1
Publisher: Microsoft Press
Year: 2011

Language: English
Pages: 403
Tags: Библиотека;Компьютерная литература;Dynamics;