Meaningful Partnership at Work: How The Workplace Covenant Ensures Mutual Accountability and Success between Leaders and Teams

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Why are some work partnerships exceptional while most are not? How can we establish and sustain an enhanced level of cohesion, connection, and collaboration in the most important work relationship, the one between a manager and team? What could remedy the high levels of isolation and anxiety so many feel at work these days?

Silver and Franz explore the concept of ‘meaningful partnership’ in the workplace. They present meaningful partnership as a mindset where both leaders and their teams are fully committed to ensuring the support and success of the other. Then, they describe a model called ERTAP, which stands for Empathy, Respect, Trust, Alignment, and Partnership, which is the foundation for meaningful partnership. Finally, they detail a practical yet transformative relationship-building process referred to as the Workplace Covenant. This enables leaders and teams to create mutual commitments with obligatory weight that help them to feel accountable for the success of the relationship and each other.

The book includes real client stories that illustrate the dimensions of partnership and the Workplace Covenant process. Silver and Franz also outline other work relationships that can benefit from meaningful partnership, pitfalls to avoid, relevant research, and insights derived from years of consulting experience.

This book is a must-read for leaders interested in a better working relationship with their team; for teams who have critical work partnerships with other teams; for individuals who work closely with other individuals and need an exceptional 1:1 partnership; and finally for third-party experts in HR or continuous improvement who are seeking a new powerful way to help clients feel supported and be more successful.

Author(s): Seth R. Silver, Timothy M. Franz
Publisher: CRC Press
Year: 2021

Language: English
Pages: 216
City: Boca Raton

Cover
Half Title
Endorsements
Title Page
Copyright Page
Dedication
Contents
Acknowledgments
Authors
Introduction
Two in a Canoe – A Metaphor of Partnership
Big Picture – Why Meaningful Partnership Matters
What This Book is About
What It is Not About
Brief Overview of the Book
Goals of This Book
Finally, Who Should Read This?
Why Conduct the Workplace Covenant?
What Some Executives Had to Say
Chapter 1: The Need for Meaningful Partnership
The Basic Problem in Our Workplace
The Manager-Team Relationship is Crucial
Customer Relationships Matter, But Manager-Team Relationships Mostly Ignored
The Need for Partnership
Chapter 2: What Is a Workplace Covenant?
The Origin Story
Unstated and Therefore Unmet Expectations
The Problem and the Solution
This Goes Deeper Than We Thought
Improving the Process – A Few Important Lessons Learned
What is a Workplace Covenant?
The Process in a Nutshell
Why Is It Called a Workplace Covenant?
Will Teams and Managers Adhere to What They Sign?
What Do Real Workplace Covenants Look Like?
Sample Workplace Covenants
Chapter 3: A Covenant Story
Covenant Story I: Roy – ˝From Great to Superb˝
The Initial Session
Reviews and Breakthroughs
Lessons Learned from Roy and His Staff
How Did the Workplace Covenant Session Go?
What Some Executives Thought
Chapter 4: What Is ERTAP?
Describe Your Best Team Ever
What Do We Mean By ERTAP?
How Does ERTAP Develop from Creating and Using a Workplace Covenant?
What Happens Over Time Given Workplace Covenants and ERTAP?
Chapter 5: Another Covenant Story
Covenant Story II: Mick – Breaking Cliques, Improving Trust and Alignment
The Initial Session
Reviews and Breakthroughs
Lessons Learned from Mick and His Staff
Chapter 6: How the Process Works
What are the Main Process Steps to Develop and Use a Workplace Covenant?
Step 1: Initiate and Create
Step 2: Compare and Contrast
Step 3: Combine and Refine
Team Steps 2 & 3: Compare and Contrast, Combine and Refine
Step 4: Confirm and Sign
Check/Adjust: Embrace & Integrate, Review & Calibrate, Evaluate & Validate
Step 5: Embrace and Integrate
Step 6: Review and Calibrate
Step 7: Evaluate and Validate
Chapter 7: Show Me the Evidence
Research that Supports Practice
Research, ERTAP, and the Workplace Covenant
A Summary of the Social Science Literature on ERTAP
Empathy and Teamwork – The Research in Brief
Respect and Teamwork – The Research in Brief
Trust and Teamwork – The Research in Brief
Alignment and Teamwork – The Research
in Brief
Meaningful Partnership and Teamwork – The Research in Brief
Our Pilot Study
Our Longitudinal Study
Conclusion
How Did the Workplace Covenant Enhance
Meaningful Partnership?
What Some Executives Noticed
Chapter 8: Covenants in Times of Crisis (and During Virtual Work)
Covenant Story III: Marie – “Keeping Together in Tough Times”
The Initial Session
Reviews and Breakthroughs
Working Virtually
Lessons Learned From Marie and Her Team
Chapter 9: Other Applications for Workplace Covenants
Typical Applications Between a Manager and Team
Other Useful Applications
Summary
Chapter 10: What Could Go Wrong?
Problems and Predicaments at the Beginning
Problems and Predicaments Later On
Chapter 11: Wherever You Are, How Do You Start?
Managers and Teams: Getting Started
Plan for the Session
Share and Prepare
Do: Conduct the Initial Workplace Covenant Session
Initiate and Create
Compare and Contrast
Combine and Refine
Confirm and Sign
Check/Adjust: Post-Session Follow-Up With Covenants
Embrace and Integrate
Review and Calibrate
Evaluate and Validate
HR and Third-Party Experts: Quick Suggestions
Benefits of the Workplace Covenant?
What Some Executives Shared
Chapter 12: A Last Covenant Story
Describing Elephants
Covenant Story IV: Julie – From Hurt to Healing
Lessons Learned from Julie and Her Team
Chapter 13: Final Thoughts
Back to the Big Picture - Why Meaningful Partnership Matters
Closing Arguments
Appendix I: Slides to Run a Workplace Covenant Session
Appendix II: Measuring ERTAP
Measuring ERTAP: Brief Best Practices
References
Index