Managing Workplace Bullying: How to Identify, Respond to and Manage Bullying Behaviour in the Workplace

Contents......Page 20
Your Experiences of Workplace Bullying......Page 24
Workplace Bullying: a Definition......Page 25
The Intentions of Workplace Bullies......Page 26
Behaviors Frequently used by Bullies......Page 27
Example One: An Incident of Workplace Bullying?......Page 29
An Incident of Workplace Bullying?: Analyzing the Dynamics......Page 30
An Incident of Workplace Bullying?: Conclusions......Page 32
Example Two: Bullying in the Workplace......Page 33
Bullying in the Workplace: Analyzing the Dynamics......Page 35
Bullying in the Workplace: Conclusions......Page 36
Your Goal in Responding to Workplace Bullying......Page 37
Summary and Next Chapter......Page 38
The Disposition of The Workplace Bully......Page 39
Character Cameo One: The Threatened Senior Manager......Page 40
Character Cameo One: The Intrapersonal World of the Consultant......Page 43
Character Cameo Two: Switch of Roles......Page 45
Character Cameo Two: Scapegoating Others......Page 47
Character Cameo Three: Clash of Styles......Page 50
Character Cameo Three: Driven to Aggressive Management......Page 52
Key causes of workplace bullying......Page 54
Euphemisms and excuses for bullying behavior......Page 55
Summary and Next Chapter......Page 57
Who gets Bullied at Work?......Page 58
Three Different Situations in Which Bullies Encounter Potential Targets......Page 59
Example One: Joining the Firm......Page 60
Example Two: Collusive Bullying......Page 64
Summary and Next Chapter......Page 73
4 The Bullying Dynamic: Issues of Power and Choice at The Heart of a Bullying Relationship......Page 74
Creating a Bullying Dynamic......Page 75
Working with Bullying Colleagues......Page 77
Example One: Blindsided......Page 78
Bullying Bosses......Page 85
Example Two: Unilateral Decision......Page 86
Example Three: Reputational Risk......Page 87
Example Four: Turning the Tables......Page 89
Identifying Your Choices......Page 91
Summary and Next Chapter......Page 92
5 Resisting a Workplace Bully: Choosing to Assert Yourself, Managing Your Boundaries......Page 93
Example One: Starting To Bully......Page 94
Calling On Your Personal Power......Page 101
Example Two: Commanding Attention......Page 102
Example Three: Snide Comments......Page 104
Feeling Powerless......Page 105
Reframing Workplace Bullying as a Series of Abusive Interactions......Page 106
Choosing not to Resist......Page 107
Example Four: Losing Power......Page 108
Summary and Next Chapter......Page 114
6 Managing a Workplace Bully: Confronting Bullying Behavior in a Team Member......Page 115
Your Challenge as a Manager of a Bully......Page 116
Example One: Bad Hire......Page 117
Character Cameo One: The Project Manager......Page 121
Character Cameo Two: The Sales Director......Page 122
Example Two: Confrontation......Page 123
Confronting a Workplace Bully......Page 128
Why will this Approach Succeed?......Page 130
Example Three: Unmasked......Page 131
Confronting a Workplace Bully: Key Lessons......Page 133
Summary and Next Chapter......Page 134
7 The Role of Friends and Family Members: Supporting Someone you Know Through an Experience of Workplace Bullying......Page 136
A Change in Behavior......Page 137
The Challenge of Workplace Bullying......Page 139
Reactions to Workplace Bullying......Page 140
Thinking Different Thoughts......Page 141
Using Adapted Behavior......Page 143
Providing Effective Support......Page 144
Practical Things you can do to Help......Page 146
Summary and Next Chapter......Page 148
Returning to Work......Page 150
The New Role......Page 151
Character Cameo One: the Marketing Manager......Page 152
Sloppy Timekeeping?......Page 153
Intense Job......Page 154
Character Cameo Two: The Sales Director......Page 155
Turn for The Worse......Page 156
Impromptu Appraisal......Page 157
Business Trip......Page 159
Unexpected Attack......Page 160
Questions For You to Answer: Set Five......Page 161
Review Section: Answers to the Questions......Page 162
Summary and Next Chapter......Page 171
Different People, Different Reactions......Page 172
Common Emotional and Psychological Reactions to Workplace Bullying......Page 174
Common Physical Reactions to Workplace Bullying......Page 176
Seeking Professional Help......Page 177
Summary and Next Chapter......Page 178
Life After Being Bullied at Work......Page 180
Your Experiences of Workplace Bullying......Page 182
References, Websites and Further Reading......Page 186
B......Page 188
P......Page 189
W......Page 190