Managing Successful It Outsourcing Relationships

Gottschalk and Solli-Saether (both: Norwegian School of Management, Norway) examine the issues of strategy, structure, and management of IT outsourcing relationships. Using well-known theoretical perspectives and experiences from several business sources, they develop models and guidelines for the complex IT outsourcing process and emerging relationships. The business examples incorporated throughout the text include findings from three detailed case studies-ABB-IBM, Rolls-Royce-EDS, and SAS-CSC-and examples from NetCom, DuPont, British Aerospace, and a Norwegian governmental office. For undergraduate and graduate students, researchers, policy makers, consultants, and practitioners, both on the customer and vendor sides.