Managing Performance in the Public Sector

This second edition of Managing Performance in the Public Sector is a thorough revision of a highly successful text. Written by an experienced academic and practitioner, this new edition shows how performance thinking has a substantial impact on the management of public organizations, as governments around the world use performance measurement (PM) to evaluate their products and services. But as indicators of success, how effective are these systems? And how do these measuring tools impact not only on productivity, but also on the professional quality of public service provision?