Managing Library Volunteers: A Practical Toolkit (Ala Editions)

SAMPLES......Page 6
ACKNOWLEDGMENTS vii......Page 8
HOW TO USE THIS MANUAL ix......Page 10
FIGURE 1 Enhancing Library Services: The Volunteer Program Cycle xi......Page 12
PART II VOLUNTEER RECRUITMENT......Page 4
1 The Value of Library Volunteerism 1......Page 14
2 Volunteer Program Mission Statement 3......Page 16
3 Volunteer Program Benefits and Purposes 5......Page 18
4 Volunteer Administration 9......Page 22
5 Rights and Duties of Volunteers 16......Page 29
6 Volunteers and Library Friends 19......Page 32
7 Legal and Risk Management Issues 23......Page 36
8 Volunteer Program Communication 31......Page 44
9 Volunteer Program Evaluation 35......Page 48
10 Volunteer Motivation 42......Page 55
11 Volunteer Needs Assessment 44......Page 57
12 Requisitioning Volunteers 47......Page 60
13 Selling the Volunteer Program 50......Page 63
14 Recruitment of Volunteers 52......Page 65
15 Recruitment Approaches 57......Page 70
16 Volunteer Application Form 61......Page 74
17 Interviewing and Selection 70......Page 83
18 Reference Requests 76......Page 89
19 Volunteer Contracts and Releases 78......Page 91
20 Time Forms 84......Page 97
PART VI VOLUNTEER RECORD KEEPING......Page 5
21 Orientation Training 90......Page 103
22 Customer Confidentiality 95......Page 108
23 Volunteer Skill Training 97......Page 110
24 Safety Training 101......Page 114
25 Performance Evaluation 105......Page 118
26 Job Design 109......Page 122
27 Job Descriptions 112......Page 125
28 Volunteer Recognition Policies 124......Page 137
29 Recognition Programs 128......Page 141
30 Awards, Gifts, and Perks 131......Page 144
31 Library Volunteer Rules 134......Page 147
32 Volunteer Corrective Action 138......Page 151
33 De-volunteering 141......Page 154
34 Exit Interviews and References 145......Page 158
35 Volunteer Personnel Files 152......Page 165
36 Volunteer Administration Records 155......Page 168
BIBLIOGRAPHY 161......Page 174
INDEX 165......Page 178
4-1 Job Description of Volunteer Coordinator 11......Page 24
6-1 Community Volunteers—Friends Group Policy Statements (Exclusive) 20......Page 33
6-2 Community Volunteers—Friends Group Policy Statements (Inclusive) 22......Page 35
9-1 Volunteer Program Evaluation Checklist 38......Page 51
9-2 Volunteer Program Evaluation Form 41......Page 54
11-1 Needs Assessment Form 45......Page 58
15-1 Be a Homebound Volunteer Flyer 58......Page 71
16-1 Application for Volunteer Service 64......Page 77
16-2 Application for Storytelling/Read-Aloud Volunteer 67......Page 80
16-3 Douglas Public Library District Court-Ordered Community Service Worker Application and Agreement 68......Page 81
16-4 Court-Ordered Work Skill/Interest/Inventory 69......Page 82
17-1 Sample Interview Questions 73......Page 86
19-1 Douglas Public Library District Sample Volunteer Agreement 79......Page 92
19-2 Young Adult Volunteer Job Application and Waiver 82......Page 95
19-3 Parental Permission Form 83......Page 96
20-1 Volunteer Sign-in Sheet 87......Page 100
20-2 High School Graduation Required Community Service Schedule Agreement 88......Page 101
20-3 Douglas Public Library District Volunteer Hours 89......Page 102
21-1 Douglas Public Library District Welcome Letter 92......Page 105
25-1 One-Month Volunteer Evaluation Form 108......Page 121
27-1 Job Description: Adopt-a-Shelf Program 114......Page 127
27-2 Job Description: Books-by-Mail Program 115......Page 128
27-4 Job Description: Shelf Reader 116......Page 129
27-6 Job Description: Children’s Center, Miscellaneous Volunteer 117......Page 130
27-8 Job Description: Children’s Center, Summer Reading/Game Volunteer and Shelver 118......Page 131
27-10 Job Description: Periodicals Volunteer 119......Page 132
27-12 Job Description: Shelver 120......Page 133
27-14 Job Description: Book Menders 121......Page 134
27-15 Task Card: Shelf Grooming 122......Page 135
27-16 Job Description: Senior Read-Aloud Program Volunteer 123......Page 136
29-1 Annual Volunteer Reception Planning Checklist 130......Page 143
31-1 Mesa County Public Library District Volunteer Guidelines 136......Page 149
34-1 Volunteer Exit Interview Form 146......Page 159
34-2 Volunteer Mail Survey 147......Page 160
34-3 Separation Form 150......Page 163
34-4 Letter of Reference 151......Page 164
36-1 Volunteer Tracking Sheet 157......Page 170
36-2 Monthly Volunteer Report 158......Page 171
36-3 Cumulative Volunteer Report 159......Page 172