The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue. Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing successful IT outsourcing interactions. A valuable compilation for a wide audience of managers and developers, this leading reference collection enables researchers to examine current issues and allows managers to improve outsourcing relationships.
Author(s): Hans Solli-Saether
Publisher: Business Science Reference
Year: 2010
Language: English
Pages: 269
IDEA - Managing It Outsourcing Performance (October 2009) (ATTiCA)......Page 2
Table of Contents......Page 4
Foreword......Page 8
Preface......Page 10
Outsourcing Opportunities......Page 14
Theoretical Foundations......Page 31
Critical Success Factors......Page 67
Value Configurations......Page 88
Maturity in Outsourcing Relationships......Page 111
Costs, Benefits, and Risks......Page 131
Knowledge Transfer......Page 145
Outsourcing Performance......Page 155
Outsourcing Governance......Page 177
Case Study Research......Page 200
Conclusion......Page 226
Dynamics of Outsourcing Relationships......Page 229
The Role of the CIO......Page 244
About the Authors......Page 265
Index......Page 266
