Author(s): Jo Bryson
Edition: 2
Year: 2006
Language: English
Pages: 346
Contents......Page 6
List of Figures......Page 8
Preface......Page 10
Acknowledgments......Page 15
Part I: Managing in a Dynamic Environment......Page 16
1 Introduction to Management......Page 18
2 Strategic Influences......Page 29
Part II: Planning and Managing for Transformation......Page 42
3 Strategic Planning......Page 46
4 Human Resource Management......Page 60
5 Knowledge and Information Management......Page 76
6 Technology and Strategic Asset Management......Page 96
7 Financial Management......Page 106
Part III: Creating the Right Corporate Environment......Page 124
8 Corporate Culture......Page 126
9 Politics......Page 134
10 Policy Making......Page 140
11 Innovation and Creativity......Page 146
Part IV: Transforming the Corporate Environment......Page 152
12 Leadership......Page 156
13 Engaging in Change......Page 163
14 Group Dynamics and Team Building......Page 176
15 Motivation......Page 189
16 Conflict Management......Page 195
17 Negotiation......Page 203
Part V: Managing Yourself and Others......Page 208
18 Personal Communication and Networking......Page 212
19 Stress Management......Page 220
20 Career Planning and Personal Development......Page 225
21 Managing Expertise and Generation Gaps......Page 231
Part VI: Governance and Accountability......Page 238
22 Corporate Governance......Page 242
23 Accountability and Influence......Page 250
24 Encouraging Transparency......Page 257
25 Measuring Benefits and Performance......Page 265
26 Risk Management......Page 279
27 Security......Page 286
28 Outsourcing......Page 297
Part VII: Positioning to Excel in Service Delivery......Page 306
29 Competitive Strategies......Page 310
30 Corporate Image......Page 324
31 Ensuring Service Quality......Page 331
Epilogue: Achieving the Transformation – The Final Strategy......Page 342
C......Page 352
F......Page 354
I......Page 355
L......Page 356
O......Page 357
P......Page 358
R......Page 359
T......Page 360
Z......Page 361
