Managing Information in the Public Sector

Contents......Page 5
List of Exhibits and Figures......Page 9
Preface......Page 11
1 Why Study MIS in the Public Sector?......Page 15
Big Bucks......Page 20
Big Failures......Page 21
The ITernal Triangle of Information Systems......Page 23
Overview......Page 25
Summary......Page 32
Operational Transaction Processing Systems......Page 33
Decision Support Systems......Page 36
Executive Information Systems......Page 40
Knowledge Work Systems......Page 46
Legacy Systems......Page 47
From Operational to Executive Decision Making: An Extended Example......Page 48
Summary and a Look Forward......Page 52
3 Hardware and Software Issues......Page 53
Commercial Off-the-Shelf Software......Page 61
Open Source versus Proprietary Software......Page 64
Summary and a Look Forward......Page 69
4 Managing the Agency ’s Data Resources......Page 70
Database Basics......Page 71
Database Management Systems......Page 76
Database Managers and Data Administrators......Page 78
Data Warehouses and Data Mining......Page 79
Privacy Issues......Page 83
Summary and a Look Forward......Page 86
The Basics of Telecommunications......Page 87
Telecommunications Applications in Government:An Example......Page 99
Issues in Telecommunications......Page 103
Summary and a Look Forward......Page 109
Background on the Internet......Page 110
E-Government......Page 115
The Promises and Pitfalls of E-Democracy......Page 122
E-Voting......Page 125
The Digital Divide......Page 131
Summary and a Look Forward......Page 134
7 Systems Development and Implementation......Page 135
The Waterfall Method......Page 136
Prototyping......Page 144
Rapid Applications Development......Page 145
Agile Software Development......Page 146
Joint Applications Development......Page 150
End User Development......Page 153
The Software Acquisition Capability Maturity Model (SA-CMM)......Page 154
Summary and a Look Forward......Page 157
8 Transforming Government with Technology......Page 158
Enterprise Resource Planning......Page 159
Business Process Reengineering......Page 168
Customer Relations Management......Page 176
Summary and a Look Forward......Page 178
Employee Privacy Rights......Page 179
Telecommuting......Page 188
Summary and a Look Forward......Page 198
10 Acquiring Technology Solutions......Page 199
Background on Procurement and Contracting......Page 200
The Procurement and Contracting Landscape......Page 207
The Software Acquisition Capability Maturity Model (SA-CMM)......Page 219
The Outsourcing Alternative......Page 221
Summary and a Look Forward......Page 228
11 Information Security......Page 229
Information Security in General......Page 230
Threats to Information Systems......Page 231
The Severity of Security Threats......Page 235
The Security of Government Information Systems......Page 237
Ensuring Information Security......Page 240
Summary and a Look Forward......Page 249
12 Managing Information Strategically......Page 250
Information Resource Management......Page 251
Chief Information Officer......Page 254
Enterprise Architectures......Page 263
Knowledge Management......Page 268
Review......Page 273
Notes to Chapter 1......Page 277
Notes to Chapter 2......Page 279
Notes to Chapter 3......Page 280
Notes to Chapter 4......Page 282
Notes to Chapter 5......Page 283
Notes to Chapter 6......Page 285
Notes to Chapter 7......Page 287
Notes to Chapter 8......Page 289
Notes to Chapter 9......Page 290
Notes to Chapter 10......Page 291
Notes to Chapter 11......Page 294
Notes to Chapter 12......Page 295
Bibliography......Page 299
Web Sources......Page 315
Index......Page 319
About the Author......Page 332