This new edition of a business textbook bestseller has been completely updated to reflect the numerous global changes that have occurred since 1999: globalization, SARS, AIDS, the handover of Hong Kong, and so forth. In particular, the book presents a fuller discussion of global business today. Also, issues of terrorism and state security as they affect culture and business are discussed substantially. The structure and content of the book remains the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. This book differs from textbooks on International Management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context. * The original, best-selling guide to developing cross-cultural skills to succeed in the global economy * More than 200,000 copies in print, adopted by more than 200 universities worldwide * This classic has been praised as a 'bible of multiculturalism' (New York Times News Service)
Author(s): Philip R. Harris, Robert T. Moran Ph.D., Sarah V. Moran MA
Edition: 6
Publisher: Butterworth-Heinemann
Year: 2004
Language: English
Pages: 600
Front Cover......Page 1
Managing Cultural Differences: Global Leadership Strategies for the 21st Century......Page 4
Copyright Page......Page 5
Contents......Page 8
Foreword......Page 12
Prologue......Page 14
Acknowledgements......Page 17
Unit 1: Cultural Impacts on Global Management......Page 20
CHAPTER 1. GLOBAL LEADERS AND CULTURE......Page 21
Culture and Its Characteristics......Page 23
Systems Approach to Culture......Page 29
Key Cultural Terminology......Page 31
Cultural Understanding and Sensitivity......Page 40
Cross-Cultural Learning......Page 41
Global Transformations......Page 42
Key Concepts for Global Leadership......Page 44
Global Organizations......Page 46
Summary......Page 50
References......Page 52
CHAPTER 2. GLOBAL LEADERS AND COMMUNICATIONS......Page 54
Cultural Differences as Communication Resources......Page 56
Global Communication......Page 60
Cultural Factors in Communication......Page 61
Communication Keys—Context and Listening......Page 63
Attribution......Page 69
Variables in the Communication Process......Page 73
Guidelines for English and Foreign Languages......Page 77
Technology and Intercultural Communication......Page 81
Handling Two Swords at the Same Time —A Global Shift......Page 84
Summary......Page 85
References......Page 86
CHAPTER 3. GLOBAL LEADERSHIP IN NEGOTIATIONS AND ALLIANCES......Page 88
Negotiating Across Cultures......Page 89
Assumptions and Negotiating......Page 93
Example of “Cultural Baggage”......Page 95
Framework for International Business Negotiations......Page 96
Strategic Collaborations......Page 102
The Price of Failed Negotiations......Page 106
Global Study of Management......Page 109
Synergistic Skills for Global Management......Page 112
Challenges in International Management......Page 113
References......Page 116
CHAPTER 4. LEADERSHIP IN CULTURAL CHANGE......Page 118
Changes in Life Spaces......Page 119
Leadership and Change......Page 135
Leadership in Changing Organizational Culture......Page 142
Managing the Knowledge Culture......Page 154
Summary......Page 156
References......Page 157
CHAPTER 5. LEADERSHIP IN CULTURAL SYNERGY......Page 159
Understanding Synergy’s Implications......Page 160
Synergy in Organizational Culture......Page 165
Synergy in Global Organizations......Page 167
Synergistic Team Management......Page 172
Synergy Among Professionals......Page 183
Transitioning into the Knowledge Culture......Page 187
Summary......Page 189
References......Page 190
CHAPTER 6. MANAGING TRANSITIONS AND RELOCATIONS......Page 191
Coping with Transitional Challenges......Page 193
Culture Shock and Acculturation......Page 197
Relocation and Deployment Systems......Page 210
Business Etiquette and Protocol Abroad......Page 221
Summary......Page 224
References......Page 225
CHAPTER 7. MANAGING DIVERSITY IN THE GLOBAL WORK CULTURE......Page 227
Globalization and Diversity......Page 228
People on the Move......Page 232
Defining Cultural Diversity......Page 234
The Microculture of Work......Page 235
New Work Procedures......Page 236
A Macrosystemic Perspective on Organizational Diversity......Page 238
A Microsystemic Perspective......Page 240
Empowerment......Page 244
Summary......Page 247
References......Page 248
CHAPTER 8. WOMEN IN GLOBAL BUSINESS......Page 251
Current Status of Global Women Managers......Page 254
Global Barriers Hindering the Advancement of Women......Page 256
Persistent Global Cultural Stereotypes......Page 261
Balancing Work and Family......Page 262
Selected Woman Managers’ Views......Page 263
Company Initiatives to Break the Glass Ceiling......Page 265
The Next Generation......Page 267
What the Future Might Hold......Page 270
Summary......Page 272
References......Page 273
CHAPTER 9. EFFECTIVE PERFORMANCE IN THE GLOBAL MARKETPLACE......Page 275
Global Leaders and Strategic Alliances......Page 278
The Psychological Contract......Page 279
Developing Human Resources......Page 280
Global Performance......Page 281
Integrity in Business Organizations......Page 283
Ethical Relativism......Page 285
Cultural Changes......Page 287
Managing Technology Transfer......Page 289
Effective Global Leadership......Page 291
References......Page 292
Unit 2: Regional Culture Specifics......Page 296
CHAPTER 10. DOING BUSINESS WITH NORTH AMERICANS......Page 297
Pan-American Management Perspectives......Page 299
Northern America’s Indigenous People......Page 301
Canada......Page 309
The United States of America......Page 314
References......Page 329
CHAPTER 11. DOING BUSINESS WITH LATIN AMERICANS......Page 331
Mexico......Page 336
Central American States......Page 344
South American Cultural Development......Page 346
Brazil......Page 348
Latin American Cultural Themes......Page 360
Challenges for Pan-American Cooperation......Page 365
Summary......Page 367
References......Page 368
CHAPTER 12. DOING BUSINESS WITH ASIANS AND AUSTRALIANS......Page 371
Selected Pacific Basin Countries......Page 373
Australia......Page 376
People’s Republic of China......Page 381
Hong Kong......Page 389
India......Page 390
Indonesia......Page 397
Japan......Page 401
Malaysia......Page 409
Pakistan......Page 413
The Philippines......Page 416
Singapore......Page 421
South Korea......Page 422
Taiwan......Page 428
Thailand......Page 430
Vietnam......Page 431
References......Page 437
CHAPTER 13. DOING BUSINESS WITH EUROPEANS......Page 441
European Diversity and Synergy......Page 444
Great Britain......Page 453
France......Page 459
Spain......Page 468
Other Western European Cultures......Page 473
Germany......Page 475
Poland......Page 482
Other Central European Cultures......Page 485
Northern Europe......Page 487
Southeastern Europe......Page 491
Italy......Page 494
Greece......Page 504
East Europe/Eurasia......Page 507
Russia......Page 511
Turkey......Page 519
References......Page 523
CHAPTER 14. DOING BUSINESS WITH MIDDLE EASTERNERS......Page 527
Middle East Overview......Page 529
Characteristics of Arab Culture......Page 536
Egypt......Page 540
Saudi Arabia......Page 545
Middle East Business Customs and Protocol......Page 551
Synergy. Middle East Hope......Page 556
Summary......Page 557
References......Page 558
CHAPTER 15. DOING BUSINESS WITH AFRICANS......Page 561
Insights into Africa......Page 565
Cultural Characteristics of Africans......Page 569
North Africa......Page 573
Morocco......Page 575
East Africa......Page 577
Kenya......Page 579
West Central Africa......Page 583
Nigeria......Page 586
Southern Africa......Page 593
South Africa......Page 595
Prospects for African Synergy......Page 603
Summary......Page 605
References......Page 606
EPILOGUE......Page 608
INDEX......Page 611
ABOUT THE AUTHORS......Page 618
