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Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

Author(s): Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann
Edition: 1
Year: 2002

Language: English
Pages: 350