How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook: empowers individuals by providing a range of useful useful skills that can help in managing aggression enables staff placed in difficult or dangerous situations by their employers to address the issue effectively clarifies the responsibilities of the manager in ensuring staff are safeguarded builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace. Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.
Author(s): Ray Braithwaite
Edition: 1
Year: 2001
Language: English
Pages: 208
Book Cover......Page 1
Title......Page 4
Contents......Page 5
List of figures......Page 12
Case studies......Page 14
Acknowledgements......Page 16
Introduction......Page 18
Workplace culture......Page 20
Causes of aggression......Page 39
Assessing risk......Page 55
Organisational responses to violence towards staff......Page 73
Managing aggression......Page 92
Bullying at work......Page 135
Ethnic and gender issues......Page 151
The consequences of aggression......Page 166
Alternatives to aggression......Page 184
Bibliography......Page 195
Index......Page 199
