Managing a Global Workforce: Challenges And Opportunities in International Human Resources Management

Contents......Page 7
Foreword......Page 11
Preface......Page 13
ATTRACTING FACTORY WORKERS IN CHINA......Page 19
INTRODUCTION......Page 20
GLOBAL MARKET CONTEXT......Page 21
KEY PERSPECTIVES IN GLOBAL WORKFORCE MANAGEMENT......Page 41
BOOK OVERVIEW......Page 46
SUMMARY......Page 47
CASE 1.1. THE UNITED NATIONS OF BANANAS 47......Page 48
CASE 1.2. MNC COLLABORATION IN SOCIAL RESPONSIBILITY 48......Page 50
RECOMMENDED WEBSITE RESOURCES......Page 51
INTERNATIONAL MERGER MISERY AT DAIMLERCHRYSLER......Page 52
UNDERSTANDING CULTURE......Page 53
MAJOR MODELS OF NATIONAL CULTURE......Page 55
CULTURAL CONVERGENCE VERSUS DIVERGENCE......Page 66
FINAL CAVEATS ON CULTURE AND GLOBAL WORKFORCE MANAGEMENT......Page 70
SUMMARY......Page 72
CASE 2.1. CROSS-CULTURAL ASSESSMENT OVER A CUP OF COFFEE......Page 73
CASE 2.2. CULTURE CONFLICT SOUTH OF THE BORDER, DOWN MEXICO WAY......Page 74
RECOMMENDED WEBSITE RESOURCES......Page 75
VIETNAMESE VENDORS IN PRAGUE......Page 77
GLOBALIZATION......Page 78
TECHNOLOGICAL ADVANCEMENTS......Page 79
CHANGES IN LABOR FORCE DEMOGRAPHICS AND MIGRATION......Page 81
EMERGENCE OF THE CONTINGENT WORKFORCE......Page 89
OFFSHORE SOURCING......Page 93
GLOBAL WORKFORCE MANAGEMENT CHALLENGES......Page 95
CASE 3.1. FREE MOVEMENT OF LABOR ACROSS NATIONAL BORDERS......Page 96
CASE 3.2. EUROPE: THE NEW DESTINATION FOR LATINO WORKERS......Page 98
RECOMMENDED WEBSITE RESOURCES......Page 100
IS ACCENTURE’S GLOBAL FACE REALLY A FACADE?......Page 101
KNOWLEDGE TRANSFER......Page 102
GLOBAL LEADERSHIP TRAINING AND DEVELOPMENT......Page 103
STRATEGIC CONTROL NEEDS......Page 104
COMPETITIVE STRATEGIES OF MULTINATIONAL CORPORATIONS......Page 105
STRUCTURING FOR OPTIMAL GLOBAL PERFORMANCE......Page 109
LINKING HUMAN RESOURCE MANAGEMENT PRACTICES TO COMPETITIVE STRATEGY AND ORGANIZATIONAL STRUCTURE......Page 111
PARADIGM SHIFT OF INTERNATIONAL HUMAN RESOURCE MANAGEMENT FROM CONTINGENCY MODEL TO PROCESS DEVELOPMENT......Page 114
SUMMARY......Page 117
CASE 4.1. LENOVO’S PURCHASE OF THE IBM PC DIVISION......Page 118
CASE 4.2. FOREIGN BUYOUTS HEIGHTEN TENSIONS IN GERMANY......Page 120
RECOMMENDED WEBSITE RESOURCES......Page 121
“WHO ARE OUR EMPLOYEES, ANYWAY?”......Page 122
INTRODUCTION......Page 123
FROM STRATEGY TO DECISIONS ABOUT WORK DEMAND AND LABOR SUPPLY......Page 124
EXTERNAL ENVIRONMENTAL SCANNING......Page 125
JOB DESIGN FOR MEETING GLOBAL STRATEGY WORK DEMAND......Page 129
SOURCES OF GLOBAL LABOR SUPPLY FOR MEETING WORK DEMAND......Page 138
HR PLANNING FOR THE LONG-TERM......Page 148
SUMMARY......Page 151
CASE 5.1. HR PLANNING FOR EXECUTIVE-LEVEL GENDER DIVERSITY......Page 152
CASE 5.2. A GOOGLE™ SEARCH—FOR TALENT......Page 153
RECOMMENDED WEBSITE RESOURCES......Page 154
GLOBAL STAFFING AT THE ROYAL DUTCH/SHELL GROUP......Page 155
INTRODUCTION......Page 156
GENERAL FACTORS AFFECTING GLOBAL STAFFING......Page 157
GLOBAL RECRUITMENT OF HUMAN RESOURCES......Page 171
GLOBAL SELECTION OF HUMAN RESOURCES......Page 178
SUMMARY......Page 184
CASE 6.1. MNC STAFFING PRACTICES AND LOCAL ANTIDISCRIMINATION LAWS......Page 185
CASE 6.2. LOCAL STAFFING FOR GLOBAL BUSINESS OUTSOURCING SUCCESS......Page 187
RECOMMENDED WEBSITE RESOURCES......Page 188
MOTOROLA UNIVERSITY......Page 190
INTRODUCTION......Page 191
STRATEGIC ROLE OF TRAINING AND DEVELOPMENT IN THE GLOBAL MARKETPLACE......Page 192
FUNDAMENTAL CONCEPTS AND PRINCIPLES FOR GUIDING GLOBAL TRAINING AND DEVELOPMENT......Page 194
TRAINING IMPERATIVES FOR THE GLOBAL WORKFORCE......Page 204
SUMMARY......Page 216
CASE 7.1. TRAINING AND RETAINING QUALIFIED MANAGERS IN CHINA......Page 217
CASE 7.2. HCN SUPERVISORY TRAINING NEEDS......Page 218
RECOMMENDED WEBSITE RESOURCES......Page 220
EXPATRIATE INNOCENCE ABROAD......Page 221
INTRODUCTION......Page 222
EXPATRIATE PREPARATION, FOREIGN ASSIGNMENT, AND REPATRIATION......Page 223
INTERNATIONAL ASSIGNMENT CONSIDERATIONS FOR SPECIAL EXPATRIATES......Page 232
NEW AND FLEXIBLE INTERNATIONAL ASSIGNMENTS......Page 239
CASE 8.1. WORKING IN A SHELTERED ENCLAVE IN SHANGHAI, CHINA......Page 245
CASE 8.2. RE-ENTRY SHOCK: A FAMILY AFFAIR......Page 246
RECOMMENDED WEBSITE RESOURCES......Page 248
APPENDIX 8.1. IMPORTANT INTERNATIONAL BUSINESS TRAVEL CONSIDERATIONS......Page 249
PUZZLING PERFORMANCE APPRAISAL......Page 255
INTRODUCTION......Page 256
PERFORMANCE MANAGEMENT PROCESS......Page 259
IMPORTANT CONSIDERATIONS FOR GLOBAL PERFORMANCE MANAGEMENT......Page 263
PLANNING AND IMPLEMENTING GLOBAL PERFORMANCE APPRAISALS......Page 274
QUESTIONS FOR OPENING SCENARIO ANALYSIS......Page 283
CASE 9.1. UPSTREAM PERFORMANCE MANAGEMENT: CULTURE SHIFT AT CITIGROUP......Page 284
CASE 9.2. CUSTOMIZING HCN PERFORMANCE APPRAISAL DESIGN......Page 285
RECOMMENDED WEBSITE RESOURCES......Page 286
COMPENSATION CONVERGENCE......Page 287
INTRODUCTION......Page 288
MANAGING COMPENSATION ON A GLOBAL SCALE: FUNDAMENTAL PRACTICES......Page 289
KEY COMPENSATION CONSIDERATIONS FOR EXPATRIATES, HCNS, AND TCNS......Page 306
CASE 10.1. EUROPE STRAINING UNDER PENSION SYSTEM BURDEN......Page 314
CASE 10.2. EXECUTIVE PAY: INCREASING THE THREAT OF CHINA’S WEALTH GAP......Page 315
RECOMMENDED WEBSITE RESOURCES......Page 317
UNION TROUBLE IN KOREA’S AUTO INDUSTRY......Page 318
CURRENT ER ISSUES......Page 319
INFLUENCE OF MNCS AND UNIONS ON GLOBAL ER......Page 326
CASE 11.1. AT DOMINO’S, ER BEGINS WITH MANAGERS......Page 346
CASE 11.2. AGE DISCRIMINATION IN THE WORKPLACE......Page 348
RECOMMENDED WEBSITE RESOURCES......Page 349
NOTES TO CHAPTER 1......Page 351
NOTES TO CHAPTER 2......Page 354
NOTES TO CHAPTER 3......Page 356
NOTES TO CHAPTER 4......Page 357
NOTES TO CHAPTER 5......Page 358
NOTES TO CHAPTER 6......Page 365
NOTES TO CHAPTER 7......Page 371
NOTES TO CHAPTER 8......Page 378
NOTES TO CHAPTER 9......Page 382
NOTES TO CHAPTER 10......Page 391
NOTES TO CHAPTER 11......Page 395
Index......Page 401
About the Authors......Page 415