Author(s): Jane Hannaway
Year: 1989
Language: English
Pages: 192
Contents......Page 12
1 Introduction......Page 16
Some Antecedents......Page 21
Overview......Page 23
Administrative Systems......Page 26
Help from Theories Past and Present......Page 30
A Different Approach......Page 45
3 On Studying Managerial Work......Page 49
Traditional Approaches......Page 51
The Methods of This Study......Page 58
4 Pivotal Behavioral Characteristics......Page 66
Reactive Behavior......Page 67
Interactive Behavior......Page 76
Characteristics of Managerial Interactions......Page 87
A Process of Administrative Expansion......Page 94
Other Explanations for Administrative Expansion......Page 98
6 Blinders and Biases......Page 104
Segregation of the Top......Page 108
Inhibited Search and Flow at Lower Levels......Page 112
Routine and Nonroutine Work......Page 115
Solutions......Page 119
7 The Importance of Being Important......Page 123
Distribution of Important Work......Page 124
Determinants of Importance......Page 126
Implications for the Working of Administrative Systems......Page 141
Structural Changes......Page 144
Environmental Changes......Page 149
9 Putting It Together......Page 156
Appendix......Page 164
References......Page 168
B......Page 180
G......Page 181
I......Page 182
M......Page 183
P......Page 184
S......Page 185
W......Page 186
