Building and sustaining an organization which is nimble, adaptable, resilient and future proof is both complex and urgent. Only those with flexible and innovative Learnscapes will succeed.
Learning Ecosystems explains how organizations evolve into LearnScapes where learning techniques are aligned with continuous interaction with the ecosystem they are part of. It explains how to upskill and reskill a workforce continuously in an increasingly collaborative and tech-enabled world. Full of practical guidance and strategic advice, this book covers how to take a lifelong approach to learning in the organization and the core competencies needed for this. It explains what to do when building a value and data-driven learning strategy and discusses the symbiosis of people and technology.
This book explores lean learning, data analytics, learning technologies including artificial intelligence (AI) and the ethics of using these technologies. There is also crucial guidance on how to take a human-centric approach to innovation. Learning Ecosystems demonstrates the value of continuous improvement and offers techniques for a variety of situations including problem analyses, experimentation and algorithmic business thinking. Most importantly, it provides guidance on how to build a learning culture and a learning ecosystem throughout the company. Supported by case studies from companies including Etihad Airways, ING, ESF and FEDEX, this is essential reading from a leading learning innovator who has helped global organizations to rethink their learning strategies to achieve sustained business growth.
Author(s): Katja Schipperheijn
Publisher: Kogan Page
Year: 2022
Language: English
Pages: 288
City: New York
Cover
Contents
Foreword
Preface
Acknowledgements
PART ONE A world in even-increasing change
01 The world of human and machine
The time to transform your organization has come
Case study: The homo digitalis is a homo sapiens in collaborative digital mode who uses technology to be more human
Does homo digitalis become homo phygitalis in the metaverse?
The robot beats a human on intelligence
Fear of the future? Moore’s law
The symbiosis between man and machine, hype or hope?
References
02 The value driven organization
The future of work
Case study: The golden triangle, added value from knowledge sharing
Employer branding
Employee engagement as a driver of learning
Corporate social responsibility
Case study: The need for self-actualization and ‘Abhaar’ to serve the immediate and long-term interest and aspirations of the migrant workers
References
03 The data driven organization
The importance of humanizing data
Data analytics for people-driven organizations
Case study: Reinventing KPIs for the future of work
The future of learning analytics
Case study: A missed opportunity with NPS
The ethical use of data and stakeholder involvement
Case study: The ethical debate that is not conducted on the same basis for all employees
References
PART TWO Learning to stay relevant for the future
04 Lifelong learning in a world of change
A strategic need for organizations to engage in re-skilling now
Lifelong learning: a tantalizing torment or a gift to support craftsmanship?
Case study: Craftmanship and the ING talent fluidity platform
Learning in the flow of life
Digital skills
Case study: Coding or dancing: what does it matter?
References
05 Competences that make us unique as human beings
Case study: Seeing the similarities in the differences
Growth mindset as a catalyst for change and growth
References
PART THREE Learning strategies and technology
06 Can learning strategies stand the test of time?
Case study: Glocalization of learning strategies to meet the needs of internationally diverse employees in a nimble and measurable way
Learning frameworks and their added value
Case study: L&D professionals can also continue to learn
Case study: Erasmus MC in Rotterdam
Old ways of working in a new guise
Case study: A lesson in hybrid education
Juggling data and performance measurements
References
07 Learning technologies
Microlearning platforms
Case study: Stuck on the tarmac: the search for the right approach
Gamification or game-based learning
Conversational AI is more than just chatbots
The rise of VR and AR in adult learning
Case study: Connect, collaborate and grow… for real using VR and AI
AR, digital twins and spatial computing to bridge learning and society needs
Case study: Improved surgical outcomes, learning and ethical and safe compassionate care
Blockchain and learning platforms
Is the future of learning in the eduverse?
References
PART FOUR Lean learning ecosystems and LearnScapes
08 The learning maturity model: from data repositories to LearnScapes
Data repository organizations
Broadcaster of news
Interactive communicator
Social collaborator
The LearnScape
References
09 Lean learning
Overproduction
Overprocessing
Time
Inventories
Skills
Transport
Defects
Movement
References
10 The six drivers of LearnScapes to make learning central
Social networks put the learner at the centre
Teamwork and peer coaching
Nielsen’s 1-9-90 rule and how everyone participates differently
Bridging the knowledge gap
Social learning and lean learning go hand in hand
System security is key to the LearnScape’s success
Case study: How an IT consulting firm had to move from a social collaborator to a lean learning ecosystem to support its continued growth
Reference
PART FIVE Building LearnScapes
11 Step 1: Discovery: analysing the current learning needs for future success
Wh-questions
Case study: When a problem is not the problem, but an opportunity arises
More Wh-questions: what, who, when
Algorithmic business thinking
Looking to the future
Case study: San Francisco opera labs
Doing nothing is the biggest experiment
What not to do in the discovery workshop
References
12 Step 2: Burning platform: a supported choice for change
The OODAP-model to make the opportunity for improvement visible
Calculating the cost of opportunity or missed opportunity
References
13 Step 3: Path to improvement: where technology, content and the learning culture come together
Technology and tools
Case study: Integration and cooperation as a starting point for innovation
Content
Case study: The basic rules for good content creation
The learning culture
Case study: You cannot build a social learning culture with technology alone
References
14 Step 4: Joint execution: no success without cooperation
Engaged leaders and the relationship with the LearnScaper
A culture of cooperation
Case study: Control is good, trust is better
A future where marketing and learning are one
Case study: Learn, unlearn and re-learn. Be as nimble as only a digital marketer can be
Innovative cooperation and ICT integrations outside the organization
References
15 Step 5: Future growth and improvement: never stop learning
Dare to question the legacy
From Moore’s law to Mendeleev to see the future without end
Case study: The table of digital elements
References
Index
