Since the 1980s, Lean and Six Sigma have been used independently to make existing processes better, faster and more cost effective. For almost twenty years, countless companies have embraced the power of blending the two process improvement methodologies. This has resulted in major financial successes throughout the world, but no one denies that we have learned a lot in the last two decades.
Just in time to meet the challenges we will experience in 2020, and beyond, SSD Global Solutions has introduced Leaner Six Sigma (LrSS). LrSS makes the concepts and tools within these two popular methodologies easier and quicker to understand. Regardless, if you plan to take an industry-standard exam or simply want to apply critical-thinking and problem-solving models to your daily life, this book helps you rapidly navigate your path.
Originally, to steer our way through traditional Six Sigma, it was necessary to understand complicated statistics. Then, with Lean, the heavy emphasis on manufacturing made it difficult to apply theories to the service sector. After the combination of Lean and Six Sigma became widespread, many of the core concepts still involved understanding historical references.
Fast-forward, we now have spreadsheet-based calculators and programs that build charts and graphs in a couple of clicks. Many "Best Practices" have been established which allows for process improvements without re-inventing the wheel. Over the years, talented subject matter experts and practitioners have discovered useful shortcuts to make Lean Six Sigma, Leaner.
This groundbreaking work shows how LrSS reduces the learning curve for those unfamiliar with quality initiatives. It streamlines the fundamentals for students wanting to take exams in Lean, Six Sigma or Lean Six Sigma. LrSS also provides the mature Lean Six Sigma practitioner, innovative techniques to explain Lean Six Sigma theories to the new user. Lean Six Sigma has served us well, but it is time to utilize all the lessons learned and software tools available today. It is time to embrace next-generation thinking with Leaner Six Sigma!
Terra Vanzant Stern, PhD is also the author of Lean and Agile Project Management: How to Make Any Project Better, Faster, and More Cost Effective.
Author(s): Terra Vanzant Stern
Publisher: Productivity Press
Year: 2019
Language: English
Pages: xviii+232
Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
Preface
Author
SECTION I: The Basics—Making Things Better, Faster or More Cost Effective
Chapter 1: What Is Process Improvement?
Chapter 2: A Brief History of Lean and Six Sigma
Chapter 3: Agile
Recognized Certifications in Agile
Agile Basic Tools and Techniques
Scrum Model
Sprints
Sprint Retrospectives
Agile Stages
Agile Manufacturing
Agile Project Management
Chapter 4: Project Management
Project Initiation
Project Planning
Project Execution
Project Monitoring and Controlling
Project Closing
Chapter 5: A Deeper Dive: Six Sigma and the DMAIC Model
Define
Measure
Analyze
Improve
Control
PDCA
Plan-Do-Check-Act Procedure
SWOT Analysis
5S
Six Sigma
Lean
Summary Overview
SECTION II: The DMAIC Model
Chapter 6: Define Overview
DMAIC (Define-Measure-Analyze-Improve-Control)
Elements of Define (DMAIC)
Project Charter
Stakeholder Analysis
High-Level Process Map
SIPOC Process Map
Voice of the Customer
Affinity Diagram
Kano Model
Critical-to-Quality (CTQ) Tree
Chapter 7: Measure Overview
DMAIC (Define-Measure- Analyze- Improve-Control)
Prioritization Matrix
Process Cycle Efficiency
Time Value Analysis
Pareto Charts
Measurement Systems Analysis
Control Charts
Run Charts
Failure Modes and Effect Analysis (FMEA)
Chapter 8: Analyze Overview
DMAIC (Define-Measure-Analyze-Improve-Control)
5 Whys Analysis
Key Concept
Brainstorming
Cause & Effect (C&E) Diagram
Flow Diagrams
Regression Analysis
Scatter Plots
Variation
Chapter 9: Improve Overview
DMAIC (Define-Measure-Analyze-Improve-Control)
Setup Reduction
Key Concept
Queuing Methods for Reducing Congestion and Delays
Kaizen
Roles and Responsibilities
Basic Phases of Traditional Project Management
Chapter 10: Control Overview
DMAIC (Define-Measure-Analyze-Improve-Control)
Control Charts
FMEA Forms
ROI Formulas
Quality Control
Standardization
Responding When Defects Occur
SECTION III: Standards
Chapter 11: The Impact of ISO Standard 13053: Six Sigma on the Leaner Approach
ISO 13053-1
ISO 13053-2
Chapter 12: ISO 21500—Guide to Project Management
PMI Certifications
PRINCE2® Certifications
The American Academy of Project Managers
Self-Study
SECTION IV: Leaner Environment
Chapter 13: Leaner Leadership
Defining the Service Demand
How Much Time Is Needed to Meet the Demand?
How Frequently Does the Demand Need to Be Met?
Who Is Requesting the Demand and Why?
Where and When Is the Initial Starting Point?
How Will We Know the Demand Has Been Met?
Chapter 14: Change Management
SECTION V: Leaner Six Sigma Body of Knowledge and Competency Models
Chapter 15: Leaner Six Sigma Body of Knowledge Outline: Summarized Version (SSD Global Solution Version 6.1)
Chapter 16: Leaner Six Sigma Body of Knowledge Outline: Full Narrative Version (SSD Global Solution Version 6.1)
Major Process Improvement Programs That Contributed to Lean Six Sigma
The Primary Recognized Process Improvement Programs
Total Quality Management
International Standards Organization
Capability Maturity Model Integrated
Six Sigma
DMAIC Model
Define
Measure
Analyze
Improve
Control
Design
Verify
Common Cause
Special Cause
Stabilize Processes
Lean Manufacturing/Lean Thinking
Additional Methodologies and Bodies of Knowledge That Play a Role in Lean Six Sigma
Chapter 17: Implementation Guide
Full-Scale Implementation of Lean Six Sigma
Chapter 18: Kaizen Events (Rapid Improvement Events)
PDCA
DMAIC
DMADV (DFSS)
SECTION VI: Additional Resources
Important Names in Lean Six Sigma
Walter Shewhart
Edwards Deming
Joseph Juran
Malcolm Baldrige
Genichi Taguchi
Eli Goldratt
Kaoru Ishikawa
Basic Quality Concepts
Summary—Core Tools Used in Leaner Six Sigma (LrSS)
Quality Impact
Lean Six Sigma Tools
The Define-Measure-Analyze-Improve-Control (DMAIC) Model
Pre-DMAIC Tools
Constraint Management
Lean Six Sigma Green Belt Competency Model
Ability to Define Lean Six Sigma
Ability to Explain the Roles and Responsibilities of Lean Six Sigma Participants
Be Able to Use the Seven Tools of Quality
Exposure to Basic Project Management
Describe the Impact that Lean Six Sigma has on Business Operations
Ability to Identify and Explain Areas of Waste
Lean Six Sigma Black Belt Competency Model
Ability to Lead a DMAIC Project
Ability to Describe and Identify Organizational Roadblocks and Overcome Barriers
Understand Benchmarking, Performance and Financial Measures
Use and Understand the Following Lean Six Sigma Tools
Understand These Core Concepts
Lean Six Sigma Master Black Belt Competency Model
Ability to Identify and Lead a DMAIC Project
Ability to Creatively Deal with Roadblocks and Overcome Barriers Related To
Teaching and Mentoring Knowledge of Tools and Theories to Include
Prepare, Explain and Evaluate Factors Related to Benchmarking, Performance and Financial Measures
Use, Evaluate and Explain
Develop, Delivery, Evaluate Training Plans
Additional Design Criteria
Lean Six Sigma Key Terms
Index
