Language: English
Pages: 357
Cover......Page 1
Table of Contents......Page 4
Preface......Page 9
SECTION I: COMMUNITIES OF PRACTICE......Page 24
I Understanding the Benefits and Impact of Communities of Practice......Page 26
II Overcoming Knowledge Barriers with Communities of Practice: Lessons Learned Through Practical Experience......Page 39
III Cultivating a Community of Practice Between Business and IT......Page 49
IV The Paradox of Communities of Practice: Knowledge Sharing Between Communities......Page 61
SECTION II: COMMUNITIES OF PRACTICE AND KNOWLEDGE MANAGEMENT......Page 71
V Investigating the Influence that Media Richness has on Learning in a Community of Practice: A Case Study at Oresund Bridge......Page 72
VI CoPs for Cops: Managing and Creating Knowledge through Networked Expertise......Page 83
VII Communities of Practice in the Royal National Lifeboat Institution......Page 95
VIII Innoversity in Communities of Practice......Page 104
IX User Networks as Sources of Innovation......Page 121
X Building Customer Communities of Practice for Business Value: Success Factors Profiled from Saba Software and Other Case Studies......Page 131
SECTION III: COMMUNITY OF PRACTICE DEVELOPMENT......Page 149
XI Creating a Multi-Company Community of Practice for Chief Information Officers......Page 150
XII Viable Communities within Organizational Contexts: Creating and Sustaining Viability in Communities of Practice at Siemens AG......Page 158
XIII Best Practices: Developing Communities that Provide Business Value......Page 167
XIV Building Sustainable Communities of Practice......Page 175
XV How Information Technologies Can Help Build and Sustain an Organization's CoP: Spanning the Socio-Technical Divide?......Page 190
XVI Building a Community of Practice: Technological and Social Implications for a Distributed Team......Page 209
XVII Facilitator Toolkit for Building and Sustaining Virtual Communities of Practice......Page 227
XVIII The Use of Intranets: The Missing Link Between Communities of Practice and Networks of Practice?......Page 241
SECTION IV: MOVING COPS FORWARD......Page 254
XIX Extending Richness with Reach: Participation and Knowledge Exchange in Electronic Networks of Practice......Page 255
XX Trusting the Knowledge of Large Online Communities: Strategies for Leading from Behind......Page 268
XXI Double Agents: Visible and Invisible Work in an Online Community of Practice......Page 281
XXII Cultivating a Public Sector Knowledge Management Community of Practice......Page 292
XXIII Click Connect and Coalesce for NGOs: Exploring the Intersection Between Online Networks, CoPs, and Events......Page 307
XXIV Where Did That Community Go? Communities of Practice That "Disappear"......Page 320
Glossary......Page 333
About the Editors......Page 340
About the Authors......Page 342
Index......Page 353
