“We know more than we can tell and we can know nothing without relying upon those things which we may not be able to tell” (Michael Polanyi) The importance of knowledge management (KM) is increasingly recognized in the public sector and in relation with e-government implementations. Because governments and public administrations deal with information and knowledge on a large scale, this domain is particularly predestined to actively practice KM: much of the work of public authorities refers to the elaboration of data, infor- tionandknowledgeoncitizens,businesses,society,themarkets,theenvironment, laws, politics, etc. Evenmany“products”ofpublicadministrationandgovernmentaredelivered intheshapeofinformationandknowledgethemselves.Thisaspectespecially- plies to the policies, management, regulation and monitoring of society, markets and the environment. With the recent evolution of e-government projects, high expectations are linked. As a consequence, e?cient support from adequate KM conceptsandtoolstoexploitthehugeknowledgeandinformationresourcesdealt with in e-government is expected. Not only the trend towards a knowledge society calls for KM solutions. C- rent e-government developments signi?cantly in?uence the public sector. These require the rethinking of knowledge distribution and management: Citizen- and business- oriented service delivery, including one-stop service provision, inter- ganizationalco-operationbetweengovernmentagenciesandcross-bordersupport for complex administrative decision making call for largely opened-up access to remote information and knowledge resources. E-government – and speci?cally the concept of online one-stop government – integrates dislocated information and knowledge sources into a global virtual knowledge fabric.
Author(s): Uwe Heck, Andreas Rogger (auth.), Maria A. Wimmer (eds.)
Series: Lecture Notes in Computer Science 3035 : Lecture Notes in Artificial Intelligence
Edition: 1
Publisher: Springer-Verlag Berlin Heidelberg
Year: 2004
Language: English
Pages: 328
Tags: Artificial Intelligence (incl. Robotics); Information Systems Applications (incl.Internet); Computers and Society; Management of Computing and Information Systems; Legal Aspects of Computing; Computers and Education
Front Matter....Pages -
Knowledge Management for E-service-Delivery – A Conceptual Approach within E-government....Pages 1-8
The Role of Knowledge Mapping in Electronic Government....Pages 9-17
Reconceptualising Government in the New E-Ra....Pages 18-26
Business Models and Governance Strategy of Policy Knowledge Service for National Knowledge Management....Pages 27-36
Knowledge Management in Delivering Customer Oriented Services in Public Sector....Pages 37-46
Intercultural E-government....Pages 47-53
Bürgerzufriedenheit mit Portalen der öffentlichen Verwaltung – Ergebnisse einer Untersuchung über Zufriedenheitsmodelle und Vertrauensfragen im E-government....Pages 54-69
Analysis of Best Practice Policy and Benchmarking Behavior for Government Knowledge Management....Pages 70-79
Rewarding Quality and Innovation: Awards, Charters, and International Standards as Catalysts for Change....Pages 80-90
Model of Experience for Public Organisations with Staff Mobility....Pages 91-100
The Governance Enterprise Architecture (GEA) High-Level Object Model....Pages 101-110
Retrieving Knowledge in E-government: The Prospects of Ontology for Regulatory Domain Record Keeping Systems....Pages 111-121
Ontology-Enabled E-gov Service Configuration: An Overview of the OntoGov Project....Pages 122-127
Simple Life-Events Ontology in SU(M)O-KIF....Pages 128-135
Knowledge Management and Modelling in Health Care Organizations: The Standard Operating Procedures....Pages 136-146
Architecture of an Active Life-Event Portal: A Knowledge-Based Approach....Pages 147-156
Metadata Repository Support for Legacy Knowledge Discovery in Public Administrations....Pages 157-165
Knowledge Elicitation and Modeling for E-government....Pages 166-177
Designing a Brokerage Platform for the Delivery of E-government Services to the Public....Pages 178-189
How to Develop E-government: The Italian Case....Pages 190-200
Modeling the Penetration of the Information Society Paradigm....Pages 201-209
Formal Models for a Legislative Grammar. Explicit Text Amendment....Pages 210-227
The Legal Atlas ©: Map-Based Navigation and Accessibility of Legal Knowledge Sources....Pages 228-236
E-CRIME System: A Knowledge Management Application in Public Administration....Pages 237-248
Designing Participatory Processes....Pages 249-256
Developing a Collaborative Learning Support System for a Natural Protected Area....Pages 257-268
Learning to Become an E-citizen: The European and Italian Policies....Pages 269-280
Organizational Factors Affecting Knowledge Sharing Capabilities in E-government: An Empirical Study....Pages 281-293
Knowledge Sharing and Creation: The Bricks and Mortar of Intra-organisational Co-operation within a Scottish Local Authority....Pages 294-303
PETALE: Case Study of a Knowledge Reengineering Project....Pages 304-309
The U.S. vs. Fiber Materials, Inc. :....Pages 310-316
E-government: A Catalyst to Good Governance in China....Pages 317-324
Priming E-governance for Quality of Growth....Pages 325-334
A Framework for Developing Local E-government....Pages 335-340
Back Matter....Pages -
