The sixth edition provides up-to-date and engaging content for the 2010 Stage 6 HSC Business Studies Syllabus for New South Wales. Completely updated to address current business issues, this title gives students real-life examples, focused activities and questions to prepare for the HSC examination. Key features include: - fully updated data and statistics - clear explanations and comprehensive coverage of syllabus content - rigorous adherence to the content of the NSW Business Studies Stage 6 Syllabus throughout - HSC 'key process verbs' - mind maps, flow charts and graphs Previous CiP categories, Business - Problems, exercises, etc.
Title
Jacaranda business studies in action hsc course, sixth edition, ebookplus & print / Step
Author(s): Stephen Chapman, Rosalinda Gallina, Michael Doherty, Mohan Dhall, Natalie Devenish, Cassy Norris
Edition: 6
Publisher: John Wiley & Sons Australia Ltd
Year: 2018
Language: English
City: Richmod, Victoria
Tags: HSC
Half title page
Title page
Copyright page
Contents
How to use this book
ICT Activities
About the authors
Acknowledgements
TOPICS
TOPIC 1 Operations
CHAPTER 1 Role of operations management
1.1 Introduction
1.2 Strategic role of operations management
1.3 Goods and/or services in different industries
1.4 Interdependence with other key business functions
CHAPTER 2 Influences on operations management
2.1 Introduction
2.2 Main influences on operations management
2.3 Corporate social responsibility
CHAPTER 3 Operations processes
3.1 Introduction
3.2 Inputs
3.3 Transformation processes
3.4 Outputs
CHAPTER 4 Operations strategies
4.1 Introduction
4.2 Performance objectives
4.3 New product or service design and development
4.4 Supply chain management
4.5 Outsourcing — advantages and disadvantages
4.6 Technology — leading edge, established
4.7 Inventory management
4.8 Quality management
4.9 Overcoming resistance to change
4.10 Global factors
TOPIC 1 HSC practice questions
CASE STUDY Kathmandu: Introduction and operations
Kathmandu history
Questions
Role of operations management
Influences on operations
Operations processes
Operations strategies
Case study questions
TOPIC 2 Marketing
CHAPTER 5 Role of marketing
5.1 Introduction
5.2 What is marketing?
5.3 Strategic role of marketing goods and services
5.4 Interdependence with other key business functions
5.5 Production, selling, marketing approaches
5.6 Types of markets
CHAPTER 6 Influences on marketing
6.1 Introduction
6.2 Factors influencing customer choice
6.3 Consumer laws
6.4 Ethical influences
CHAPTER 7 Marketing process
7.1 Introduction
7.2 Situational analysis — SWOT analysis and product life cycle
7.3 Market research
7.4 Establishing market objectives
7.5 Identifying target markets
7.6 Developing marketing strategies
7.7 Implementation, monitoring and controlling
CHAPTER 8 Marketing strategies
8.1 Introduction
8.2 Market segmentation
8.3 Product/service differentiation and positioning
8.4 Products — goods and/or services
8.5 Price and pricing methods
8.6 Promotion
8.7 Place/distribution
8.8 People, processes and physical evidence
8.9 E-marketing
8.10 Global marketing
TOPIC 2 Marketing HSC practice questions
CASE STUDY Kathmandu: Marketing
Role of marketing
Influences on marketing
Marketing process
Marketing strategies
Case study questions
TOPIC 3 Finance
CHAPTER 9 Role of financial management
9.1 Introduction
9.2 Strategic role of financial management
9.3 Objectives of financial management
9.4 Interdependence with other key business functions
CHAPTER 10 Influences on financial management
10.1 Introduction
10.2 Sources of finance — internal and external
10.3 Financial institutions
10.4 Influence of government
10.5 Global market influences
CHAPTER 11 Processes of financial management
11.1 Introduction
11.2 Planning and implementing
11.3 Debt and equity financing
11.4 Matching the terms and sources of finance to business purpose
11.5 Monitoring and controlling
11.6 Calculating financial ratios and strategies to improve performance
11.7 Identifying the limitations of financial reporting
11.8 Ethical issues related to financial reports
CHAPTER 12 Financial management strategies
12.1 Introduction
12.2 Cash flow management
12.3 Working capital (liquidity) management
12.4 Profitability management
12.5 Global financial management
TOPIC 3 HSC practice questions
CASE STUDY Kathmandu: Finance
Role of financial management
Influences on financial management
Processes of financial management
Financial management strategies
Case study questions
TOPIC 4 Human resources
CHAPTER 13 Role of human resource management
13.1 Introduction
13.2 The strategic role of human resource management
13.3 Interdependence with other key business functions
13.4 Outsourcing
CHAPTER 14 Key influences on human resource management
14.1 Stakeholders in the human resource management process
14.2 Legal influences — the current legal framework
14.3 Economic influences
14.4 Technological influences
14.5 Social influences
14.6 Ethics and corporate social responsibility
CHAPTER 15 Processes of human resource management
15.1 Introduction
15.2 Acquisition
15.3 Development
15.4 Maintenance
15.5 Separation
CHAPTER 16 Strategies in human resource management
16.1 Introduction
16.2 Leadership styles
16.3 Job design — general or specific tasks
16.4 Recruitment — internal or external, general or specific skills
16.5 Training and development: current or future skills
16.6 Performance management — developmental or administrative
16.7 Rewards — monetary and non-monetary, individual or group, performance pay
16.8 Global strategies: costs, skills, supply
16.9 Workplace disputes
CHAPTER 17 Effectiveness of human resource management
17.1 Introduction
17.2 Indicators
TOPIC 4 HSC pratice questions
CASE STUDY Kathmandu: Human resources
The role of human resources management
Key influences on human resource management
Processes of human resource management
Strategies in human resource management
Effectiveness of human resource management
Case study questions
Appendix: Understanding key process verbs
Glossary
Index
