ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management

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Self-study ITILĀ® Practitioner Support & Restore (IPSR) Certification Exam prep guide including thorough coverage of all IPSR exam material, exam tips, practice questions & in-depth explanations, written by a renowned IT Service Management expert.

Author(s): Gerard Blokdijk, Ivanka Menken, Claire Engle
Year: 2008

Language: English
Pages: 264