This book addresses the challenges facing information management (IM) and presents practical solution propositions. The first section describes six current trends and challenges to IM. The second section introduces a comprehensive model of integrated information management (IIM). The third section, using six practical examples, describes how selected concepts of IIM can be implemented. This book is built upon the fundamental premise of transferring successful management concepts from industrial production to IT management.
Author(s): Rudiger Zarnekow, Walter Brenner, Uwe Pilgram
Edition: 1
Year: 2006
Language: English
Pages: 166
Table of Contents......Page 6
1.1 The Status Quo of Information Management......Page 9
1.2 The Role of IT Services in a Company......Page 11
1.3 The Production of IT Services......Page 13
1.4 Integrated Information Management......Page 14
1.5 How the Book Is Structured......Page 16
2.1.2 IT Service Provider......Page 17
2.1.3 Core Concepts and Recommendations......Page 23
2.2.2 IT Services and IT Products......Page 24
2.2.3 Core Concepts and Recommendations......Page 36
2.3.2 IT Service Production......Page 37
2.3.3 Core Concepts and Recommendations......Page 41
2.4.2 Integrated Management......Page 42
2.4.3 Core Concepts and Recommendations......Page 46
2.5.2 Life Cycle Perspectives......Page 47
2.5.3 Core Concepts and Recommendations......Page 56
2.6.2 Reference Models......Page 57
2.7 Summary......Page 68
3.1 Model Overview: From Plan–Build–Run to Source–Make–Deliver......Page 70
3.2.1 Govern......Page 75
3.2.2 Source......Page 79
3.2.3 Deliver......Page 88
3.2.4 Make......Page 96
4.1.1 Six Sigma Basics......Page 115
4.1.2 Six Sigma Analysis of IT Application Support......Page 118
4.2 Integrated Cost Accounting and IT Products......Page 122
4.2.1 Status Quo in IT Cost Accounting......Page 123
4.2.2 Integrated Cost Tables as Calculation Instruments......Page 127
4.2.3 Prototyping Selected Elements......Page 132
4.3 IT Applications Life Cycle Costs......Page 136
4.3.1 The IT Application Life Cycle......Page 137
4.3.2 Life Cycle Cost Analysis......Page 138
4.3.3 Consequences for Information Management......Page 142
4.4 IT Product Value Analysis......Page 143
4.4.1 Principles and Fundamental Concepts of Value Analysis......Page 144
4.4.2 Value Analysis for the IT Product "Email Service"......Page 148
4.5 Potential and Limits of ITIL Within IIM......Page 153
4.5.1 The ITIL Modules and the Levels of Detail......Page 154
4.5.2 Incorporation of ITIL in the IIM Model......Page 155
5 Summary and Future Prospects......Page 160
I......Page 163
Z......Page 164
7 About the Authors......Page 166
