Information Technology Project Management

Cover Page......Page 2
Title Page......Page 3
Copyright Page......Page 4
Dedication......Page 6
Preface......Page 7
New to the Ninth Edition......Page 9
Exercises, Running Cases, Templates, and Sample Documents......Page 10
Organization and Content......Page 12
Global Issues......Page 13
Test Banks in Cognero......Page 14
IT Project Management MindTap......Page 15
Acknowledgments......Page 16
About the Author......Page 19
Learning Objectives......Page 20
Introduction......Page 21
What Is a Project?......Page 23
Examples of IT Projects......Page 24
Project Attributes......Page 26
Project Constraints......Page 27
What Is Project Management?......Page 29
Project Stakeholders......Page 30
Project Management Knowledge Areas......Page 31
Project Management Tools and Techniques......Page 32
Project Success......Page 37
Programs......Page 40
Project Portfolio Management......Page 41
Organizational Project Management......Page 44
Project Manager Job Description......Page 46
Suggested Skills for Project Managers......Page 48
PMI Talent Triangle® and the Importance of Leadership Skills......Page 50
Careers for IT Project Managers......Page 53
History of Project Management......Page 54
The Project Management Institute......Page 58
Project Management Certification......Page 59
Ethics in Project Management......Page 61
Project Management Software......Page 62
Chapter Review......Page 64
Chapter Summary......Page 65
Quick Quiz......Page 66
Exercises......Page 69
Key Terms......Page 70
Learning Objectives......Page 72
A Systems View of Project Management......Page 73
What Is a Systems Approach?......Page 74
The Three-Sphere Model for Systems Management......Page 75
The Four Frames of Organizations......Page 76
Organizational Structures......Page 79
Organizational Culture......Page 82
Focusing on Stakeholder Needs......Page 84
The Importance of Top Management Commitment......Page 86
The Need for Organizational Commitment to Information Technology......Page 87
The Need for Organizational Standards......Page 88
Project Life Cycle......Page 89
Product Life Cycles......Page 90
The Importance of Project Phases and Management Reviews......Page 93
Characteristics of IT Project Team Members......Page 95
Recent Trends Affecting Information Technology Project Management......Page 96
Globalization......Page 97
Outsourcing......Page 98
Virtual Teams......Page 99
The Manifesto for Agile Software Development......Page 102
Scrum......Page 103
Agile, the PMBOK® Guide, and a New Certification......Page 104
Chapter Review......Page 106
Chapter Summary......Page 107
Discussion Questions......Page 108
Quick Quiz......Page 109
Exercises......Page 111
Key Terms......Page 112
Learning Objectives......Page 114
Project Management Process Groups......Page 115
Mapping the Process Groups to the Knowledge Areas......Page 120
Developing an IT Project Management Methodology......Page 122
Case Study 1: JWD Consulting’s Project Management Intranet Site Project (Predictive Approach)......Page 125
Pre-Initiation Tasks......Page 126
Initiating......Page 131
Identifying Project Stakeholders......Page 132
Drafting the Project Charter......Page 133
Holding a Project Kick-Off Meeting......Page 135
Project Planning......Page 136
Project Execution......Page 149
Project Monitoring and Controlling......Page 155
Project Closing......Page 159
Scrum Roles, Artifacts, and Ceremonies......Page 163
Project Pre-Initiation and Initiation......Page 167
Planning......Page 168
Monitoring and Controlling......Page 171
Closing......Page 173
Templates by Process Group......Page 174
Chapter Review......Page 177
Chapter Summary......Page 178
Quick Quiz......Page 179
Exercises......Page 182
Key Terms......Page 183
Learning Objectives......Page 185
What is Project Integration Management?......Page 186
Strategic Planning......Page 190
Identifying Potential Projects......Page 192
Aligning IT with Business Strategy......Page 193
Methods for Selecting Projects......Page 195
Categorizing IT Projects......Page 196
Performing Financial Analyses......Page 197
Net Present Value Analysis......Page 198
Payback Analysis......Page 202
Using a Weighted Scoring Model......Page 204
Developing a Project Charter......Page 206
Developing a Project Management Plan......Page 211
Project Management Plan Contents......Page 212
Using Guidelines to Create Project Management Plans......Page 213
Coordinating Planning and Execution......Page 215
Providing Strong Leadership and a Supportive Culture......Page 216
Capitalizing on Product, Business, and Application Area Knowledge......Page 217
Project Execution Tools and Techniques......Page 218
Managing Project Knowledge......Page 219
Monitoring and Controlling Project Work......Page 220
Performing Integrated Change Control......Page 222
Change Control on IT Projects......Page 223
Change Control System......Page 224
Closing Projects or Phases......Page 227
Using Software to Assist in Project Integration Management......Page 229
Considerations for Agile/Adaptive Environments......Page 230
Chapter Review......Page 232
Chapter Summary......Page 233
Quick Quiz......Page 234
Exercises......Page 237
Running Case......Page 238
Tasks......Page 240
Key Terms......Page 241
Learning Objectives......Page 243
What is Project Scope Management?......Page 244
Planning Scope Management......Page 245
Collecting Requirements......Page 248
Defining Scope......Page 252
Creating the Work Breakdown Structure......Page 256
Using Guidelines......Page 262
The Top-Down and Bottom-Up Approaches......Page 263
Mind Mapping......Page 264
The WBS Dictionary......Page 267
Advice for Creating a WBS and a WBS Dictionary......Page 268
Validating Scope......Page 269
Suggestions for Improving User Input......Page 272
Suggestions for Reducing Incomplete and Changing Requirements......Page 273
Using Software to Assist in Project Scope Management......Page 275
Considerations for Agile/Adaptive Environments......Page 276
Chapter Review......Page 278
Chapter Summary......Page 279
Quick Quiz......Page 280
Exercises......Page 283
Running Case......Page 284
Tasks......Page 285
Key Terms......Page 286
Learning Objectives......Page 288
The Importance of Project Schedules......Page 289
Planning Schedule Management......Page 292
Defining Activities......Page 293
Dependencies......Page 296
Network Diagrams......Page 297
Estimating Activity Durations......Page 301
Developing the Schedule......Page 303
Gantt Charts......Page 304
Adding Milestones to Gantt Charts......Page 305
Using Tracking Gantt Charts to Compare Planned and Actual Dates......Page 307
Critical Path Method......Page 308
Calculating the Critical Path......Page 309
Growing Grass Can Be on the Critical Path......Page 310
Using Critical Path Analysis to Make Schedule Trade-Offs......Page 311
Using the Critical Path to Shorten a Project Schedule......Page 313
Critical Chain Scheduling......Page 314
Program Evaluation and Review Technique (PERT)......Page 318
Agile and Schedule Management......Page 319
Controlling the Schedule......Page 320
Reality Checks on Scheduling and the Need for Discipline......Page 321
Using Software to Assist in Project Schedule Management......Page 322
Words of Caution on Using Project Management Software......Page 324
Considerations for Agile/Adaptive Environments......Page 325
Chapter Review......Page 327
Chapter Summary......Page 328
Discussion Questions......Page 329
Quick Quiz......Page 330
Exercises......Page 332
Running Case......Page 335
Key Terms......Page 336
Learning Objectives......Page 339
The Importance of Project Cost Management......Page 340
What Is Cost?......Page 341
What Is Project Cost Management?......Page 342
Basic Principles of Cost Management......Page 343
Estimating Costs......Page 349
Types of Cost Estimates......Page 350
Cost Estimation Tools and Techniques......Page 352
Typical Problems with IT Cost Estimates......Page 353
How to Develop a Cost Estimate and Basis of Estimates......Page 354
Determining the Budget......Page 361
Earned Value Management......Page 364
Project Portfolio Management......Page 371
Using Project Management Software to Assist in Project Cost Management......Page 372
Considerations for Agile/Adaptive Environments......Page 374
Chapter Review......Page 375
Discussion Questions......Page 376
Quick Quiz......Page 377
Exercises......Page 380
Running Case......Page 381
Tasks......Page 382
Key Terms......Page 383
Learning Objectives......Page 385
The Importance of Project Quality Management......Page 386
What Is Project Quality Management?......Page 388
Planning Quality Management......Page 390
Managing Quality......Page 393
Tools and Techniques for Quality Control......Page 395
Statistical Sampling......Page 403
Six Sigma......Page 404
How Is Six Sigma Quality Control Unique?......Page 406
Six Sigma and Project Selection and Management......Page 407
Six Sigma and Statistics......Page 408
Testing......Page 410
Modern Quality Management......Page 412
Deming and His 14 Points for Management......Page 413
Juran and the Importance of Top Management Commitment to Quality......Page 414
Crosby and Striving for Zero Defects......Page 415
Feigenbaum and Workers’ Responsibility for Quality......Page 416
ISO Standards......Page 417
Leadership......Page 418
The Cost of Quality......Page 419
The Impact of Organizational Influences, and Workplace Factors on Quality......Page 421
Expectations and Cultural Differences in Quality......Page 422
Software Quality Function Deployment Model......Page 423
Capability Maturity Model Integration......Page 424
Project Management Maturity Models......Page 425
Using Software to Assist in Project Quality Management......Page 426
Considerations for Agile/Adaptive Environments......Page 427
Chapter Review......Page 428
Chapter Summary......Page 429
Quick Quiz......Page 430
Exercises......Page 433
Running Case......Page 434
Key Terms......Page 435
Learning Objectives......Page 438
The Global IT Workforce......Page 439
Implications for the Future of IT Human Resource Management......Page 440
What Is Project Resource Management?......Page 443
Maslow’s Hierarchy of Needs......Page 445
Herzberg’s Motivation-Hygiene Theory......Page 447
McGregor’s Theory X and Theory Y......Page 449
Influence and Power......Page 450
Covey and Improving Effectiveness......Page 453
Emotional Intelligence......Page 456
Leadership......Page 457
Developing the Resource Management Plan and Team Charter......Page 458
Project Organizational Charts......Page 459
Responsibility Assignment Matrices......Page 462
Staffing Management Plans and Resource Histograms......Page 463
Team Charters......Page 464
Estimating Activity Resources......Page 465
Resource Assignment......Page 466
Resource Loading......Page 468
Resource Leveling......Page 470
Developing the Project Team......Page 472
Training......Page 473
The Myers-Briggs Type Indicator......Page 474
The Social Styles Profile......Page 476
DISC Profile......Page 477
Tools and Techniques for Managing Project Teams......Page 479
General Advice on Managing Teams......Page 481
Using Software to Assist in Resource Management......Page 483
Considerations for Agile/Adaptive Environments......Page 484
Chapter Review......Page 485
Chapter Summary......Page 486
Discussion Questions......Page 488
Quick Quiz......Page 489
Exercises......Page 491
Running Case......Page 492
Key Terms......Page 494
Learning Objectives......Page 496
The Importance of Project Communications Management......Page 497
Focusing on Group and Individual Communication Needs......Page 499
Formal and Informal Methods for Communicating......Page 501
Distributing Important Information in an Effective and Timely Manner......Page 502
Setting the Stage for Communicating Bad News......Page 503
Determining the Number of Communication Channels......Page 504
Planning Communications Management......Page 506
Managing Communications......Page 508
Using Technology to Enhance Information Creation and Distribution......Page 509
Selecting the Appropriate Communication Methods and Media......Page 510
Reporting Performance......Page 513
Monitoring Communications......Page 514
Developing Better Communication Skills......Page 515
Running Effective Meetings......Page 517
Using E-Mail, Instant Messaging, Texting, Kanban Boards, and Collaborative Tools Effectively......Page 519
Using Templates for Project Communications......Page 522
Using Software to Assist in Project Communications......Page 528
Considerations for Agile/Adaptive Environments......Page 531
Chapter Review......Page 533
Chapter Summary......Page 534
Quick Quiz......Page 535
Exercises......Page 538
Running Case......Page 540
Key Terms......Page 541
Learning Objectives......Page 543
The Importance of Project Risk Management......Page 544
Planning Risk Management......Page 552
Common Sources of Risk on IT Projects......Page 554
Identifying Risks......Page 557
Suggestions for Identifying Risks......Page 558
The Risk Register......Page 560
The Risk Report......Page 562
Using Probability/Impact Matrixes to Calculate Risk Factors......Page 563
Top Ten Risk Item Tracking......Page 565
Performing Quantitative Risk Analysis......Page 567
Decision Trees and Expected Monetary Value......Page 568
Simulation......Page 569
Sensitivity Analysis......Page 572
Planning Risk Responses......Page 573
Monitoring Risks......Page 576
Considerations for Agile/Adaptive Environments......Page 577
Chapter Review......Page 579
Chapter Summary......Page 580
Discussion Questions......Page 581
Quick Quiz......Page 582
Exercises......Page 584
Running Case......Page 586
Key Terms......Page 587
Learning Objectives......Page 589
The Importance of Project Procurement Management......Page 590
Planning Procurement Management......Page 596
Types of Contracts......Page 597
Make-or-Buy Analysis......Page 602
Procurement Management Plan......Page 603
Statement of Work......Page 604
Procurement or Bid Documents......Page 605
Examples from a Real RFP......Page 607
Source Selection Criteria......Page 610
Conducting Procurements......Page 611
Controlling Procurements......Page 614
Using Software to Assist in Project Procurement Management......Page 616
Considerations for Agile/Adaptive Environments......Page 618
Chapter Review......Page 620
Chapter Summary......Page 621
Discussion Questions......Page 622
Quick Quiz......Page 623
Exercises......Page 625
Running Case......Page 626
Key Terms......Page 627
Learning Objectives......Page 629
The Importance of Project Stakeholder Management......Page 630
Identifying Stakeholders......Page 632
Planning Stakeholder Engagement......Page 637
Managing Stakeholder Engagement......Page 639
Monitoring Stakeholder Engagement......Page 642
Using Software to Assist in Project Stakeholder Management......Page 644
Considerations for Agile/Adaptive Environments......Page 646
Chapter Review......Page 648
Discussion Questions......Page 649
Quick Quiz......Page 650
Exercises......Page 652
Running Case......Page 653
Key Terms......Page 654