The dynamics of market changes determine new perspectives both in the theory and practice of management science. The mechanisms of doing business aimed at achieving a high level of company performance are changing. This requires adequate instruments based on the solid pillars of strategic management. Undoubtedly, the key ontological components which determine the success of an organization are effective and efficient business models, strategies and business processes. A kind of strategic hybrid emerges that shapes the principles of doing business subject to pressure, constraints and emerging opportunities. In this approach, companies implement strategies for growth and development not only to survive, but also to achieve strong competitive advantages. Value creation is another area of the development of management science and management practices, defining key factors underlying the conceptualization and operationalization of business models, strategies and business processes. The goals of this monograph are to: – determine key trends in the theory and practice of management science; – define key ontological factors and their use in the dynamic management of modern companies; – present the new dimensions of strategic management as seen through the eyes of the international authors of individual chapters; – and the possibility of applying solutions contained in the monograph. The editor and authors hope that the presented combination of theory and practice will satisfy the needs of readers, in particular managers of modern companies, business consultants and researchers of phenomena in business.
Author(s): Adam Jabloński
Series: Business Issues, Competition and Entrepreneurship
Publisher: Nova Science Publishers
Year: 2019
Language: English
Pages: 366
City: New York
Contents
Introduction
Chapter 1
Trust and Public Service Delivery by Hybrid Organizations
Abstract
Introduction
1. A Hybrid Approach and Hybrid Organizations in Management
2. Hybrid Business Models and Hybrid Strategies in Effective Management
3. Trust and Public Service Delivery in Management
4. Trust and Public Service Delivery by Hybrid Organizations vs. Economic and Social Effectiveness
5. Research Methodology
6. Description of Research Participants
7. Research into Trust and Public Service Delivery by Hybrid Organizations – Qualitative Research
Conclusion
Research Limitations
Possibilities for Further Scientific Research
References
Appendix 1. Template Showing the Use of the Word “Trust” in the Organization’s Key Strategic Documents
Appendix 2. Pair Comparison Analysis of Two Water Supply Organizations
Pair I. Dąbrowskie Wodociągi Sp. z o.o. – Zabrzańskie Przedsiębiorstwo Wodociągów i Kanalizacji Sp. z o.o.
Chapter 2
The Assumptions of Hybrid Business Models Based on the Concepts of Big Data and the Sharing Economy
Abstract
Introduction
Hybrid Business Models - Assumptions
Innovation and Business Models
“Open Data” Concept and Business Models
A Network and the Sharing Economy and Building Innovative Solutions in Business Models
Designing Business Models in the Context of “Open Data”
Conclusion
References
Chapter 3
A Hybrid Model of Performance Management in the Public Sector toward Improvement of Public Services: Minimum Service Standards (MSS) in an Indonesian Decentralised System
Abstract
Introduction
Review of Literature
Indonesia Decentralisation, Public Service, Minimum Service Standards (MSS)
MSS as Performance Management of Public Sector
Models of Performance Management of Local Governments Designed to Enhance the Quality of Services
Top-Down Regimes/Model
Target
Rank/League Table
Bottom-Up Regime/Model
Quality Assurance or Standards
Methods
Analysis and Discussions
Mechanism of MSS
More Focus on Coverage Than Quality of Services
Limited Information Sharing to People and Important Stakeholders
Lack Support of Strong Enforcement and Effective Incentives
Sub-Optimal, Ineffective and Even Perverse Incentives
No Strong Enforcement
The Partial Fit of MSS with Performance Management Regimes/Model
A Close but Imperfect Relationship with Target Based Models
Less Evidence of MSS Being an Intelligence or Benchmarking Models
Less Evidence of A Fit with A Rank or League Table Models
Conclusion
References
Appendix 1.
Appendix 2.
Chapter 4
Corporate Performance Reporting within Sustainability Concepts: Hybrid Performance
Abstract
Introduction
Conceptual Framework of Considerations
Business Sustainability and Sustainable Enterprise
Sustainable Enterprise as the Enterprise of the Future
Holistic Context of Development of Corporate Performance Reporting Models
Enriching Financial Reporting by Narration Based Information Presentation
Standard of Narrative Report Included in the Corporate Financial Statements of Companies Operating in the European Union
Narrative Report Standard According to Global Reporting Initiative (GRI) and International Integrated Reporting Council (IIRC)
Integrating Sustainability Models with Business Models and Performance Reporting Models
Conclusion
References
Chapter 5
Franchising as a Hybrid Organizational Form: Answers to Sales and Distribution Growth
Abstract
Introduction
What Is a Hybrid Organizational Form
Franchising as a Hybrid Organizational Form
Reasons to Use the Franchise Business Model
Governance of Franchising as a Hybrid Organizational Form
Examples from Croatia and Poland
Salad Story from Poland
AMDS Jeans from Croatia
Conclusion
References
Chapter 6
Hybridization of the Organization’s Activities: A Case Study of Trends in Development for Network Business Models
Abstract
Introduction
Around Creating Value Coming from Hybridization and Development of Cooperation Networks (Theoretical Background)
Research Method and Data
The Assessment of the Cooperation Network on the Example of the Region of Karkonosze (Case Study)
Conclusion
References
Chapter 7
Trust as an Intangible Asset of Enterprises Embedded in a Network Environment
Introduction
Organisational Trust
Organizational Trust and Network Embeddedness
Building Trust in the Network and Intellectual Capital
Research Model Based on the Organizational Trust Index OTI
Dimension One: Competence
Dimension Two: Openness and Honesty
Dimension Three: Concern for Employees/Stakeholders
Dimension Four: Reliability
Dimension Five: Identification
Case Study – The South Railway Cluster as an Organization Embedded in a Network Environment
Dimensions of the SRC Organizational Trust in Light of Research According to Organizational Trust Index (OTI)
Discussion and Limitations
Conclusion
References
Chapter 8
The Role of Strategic Planning in Public Institutions: The Case of the Department for Transport in London
Abstract
Introduction
Contemporary Strategies and Management Models
Strategic Significance of Employee Competence Development
Department for Transport – Characteristics and Cross - Government Priorities
Accessibility of other DfT Workshops
DfT Risk Policy
Risk Guidance
Risk eLearning
Talent Management
Commercial Skills
Leadership and Management
Conclusion
References
Journal
Website
Chapter 9
Crowdsourcing as an Innovative Service Delivery Model
Abstract
Introduction
Knowledge and Open Innovation
Cooperation Networks in the Innovation Process
Customer Engagement in the Innovation Process
Crowdsourcing – The Essence, Pillars and Barriers
Crowdsourcing Typology and Process
The Activity of a Polish Internet User as a Determinant of Crowdsourcing Development
The Selected Examples of Utilizing Crowdsourcing in Poland
Conclusion
References
Chapter 10
The Concept of a Hybrid Value Chain in Organizations in the Health Care Sector
Abstract
Introduction
The Construction of a Hybrid Value Chain – Theoretical Assumptions
The Assumptions of the Concept of Building a Hybrid Value Chain in the Health Care Sector
A Hybrid Value Chain in Light of Corporate Social Responsibility
Conclusion
References
Chapter 11
Building an Information Management System in a Multidivisional Corporation: An Analysis of a Management Personnel’s Awareness of Informational Needs (A Case Study)
Abstract
Introduction
Research Methodology for the Identification of Managerial Needs Regarding the Desired Range and Structure of Information Management
Research Trial – Management Personnel in a Multi-Branch Corporation
Empirical Research Results from Management Staff in the Structurally Complex Multidivisional Corporation
Main Problems during the Implementation of a Unified and Integrated System of Information Management – Case Study
Reluctance of Managerial Staff to Acquire and Present New, Additional Management Information
The Tendency of Managerial Staff to Form Too Wide a Range of/Too Much Management Information
Lack of Knowledge and Methodology Regarding the Collection, Processing and Presentation of Management Information
Conclusion
Participants
References
Chapter 12
The Impact of Risk Factors on Crisis Situations in the Organization: An Integrated Model Approach
Abstract
Introduction
Definition of Risk
Risk Factors
The Crisis Situation
Chapter 13
Interia and the Dichotomy of Logic States in Optimising Organisational Management
Abstract
Introduction
Dichotomy of Organizational Behavior
Example 1
Example 2
Example 3
Example 4
Example 5
Solving the Prisoner’s Dilemma with the Theory of Inertia and the Dichotomy of Logic States
Premises
Possible Behaviors
Solution
Theories of Management
Communication Tolerant of Misinterpretation
Management Decentralization
Management Up and Down
References
Chapter 14
Value Centric Cities
Abstract
Introduction
Safety - How Cities Affect People’s Physical and Mental Health
Functionality – How Cities Engage People’s Cognitive Capabilities
Rationality – How Cities Help Forming and Sustaining Communities
The Critical Aspect of Strategic Value Management for Usable Cities
References
Chapter 15
Strategic Benchmarking Analysis of Improving the Quality of Higher Education in Montenegro
Abstract
1. Introduction – General Characteristics of Higher Education in Montenegro
2. SWOT Analysis of Higher Education in Montenegro
3. Benchmarking Analysis of Universities in Montenegro - Implementation of the Principles of the Bologna Process
3.1. European Credit Transfer System (ECTS) - Implementation in Montenegro
3.1.1. University of Montenegro
3.1.2. Mediterranean University
3.1.3. University Donja Gorica
3.1.4. Recommendations
3.2. Quality Assurance in Higher Education in Montenegro
3.2.1. University of Montenegro
3.2.2. Mediterranean University
3.2.3. University Donja Gorica
3.2.4. Recommendations
3.3. Social Dimension of Higher Education in Montenegro
3.3.1. University of Montenegro
3.3.2. Mediterranean University
3.3.3. University Donja Gorica
3.3.4. Recommendations
3.4. Lifelong Learning in Montenegro
3.4.1. University of Montenegro
3.4.2. Mediterranean University
3.4.3. University Donja Gorica
3.4.4. Recommendations
4. Branding in the Function of Improving the Quality and Position of a University
5. Recommendations for Improving the Quality of Higher Education in Montenegro
5.1. Compatible Development Concept
5.2. Strategic Approach to the Development of Higher Education
5.3. Increasing the Availability of Higher Education
5.4. Increasing and Providing Quality
5.5. Reforming the Model for Financing Higher Education
5.6. Increasing Harmonization and Mobility
5.7. Increasing Compatibility with the Labor Market
Conclusion
References
Chapter 16
The Co-Production of Public Services in Terms of the Experiences of Major Polish Cities
Introduction
An Attempt to Provide a Theoretical Explanation of Co-Production of Public Services as a Hybrid Project
Methodology
Results
Discussion
Conflict of Interest
Funding
References
Editor’s Contact Information
Index
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