Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:.Selection, appointment and induction.Training and management development.Labour turnover.Employee relations and employment law.Managing people and customer care.Business EthicsWritten in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge. * Practical introduction to human resource management, ideal for new students and managers in the hospitality industry* 8th edition with updated data and new material on multi-unit operations and management* Increased international focus with up to date case studies and examples
Author(s): Michael J Boella, Steven Goss-Turner
Edition: 8
Year: 2005
Language: English
Pages: 352
Cover......Page 1
Contents......Page 8
List of figures......Page 10
A note to the eighth edition......Page 14
Foreword by Bob Cotton......Page 16
Foreword by Philippe Rossiter......Page 18
Preface......Page 20
The Hospitality Industry HRM Context......Page 22
Background to the industry’s workforce......Page 24
Human resource management......Page 42
Effectively Resourcing the Hospitality Organization......Page 58
Job design......Page 60
Recruitment......Page 76
Selection......Page 94
Appointment and induction......Page 115
Developing the Human Resource......Page 126
Performance management......Page 128
Training......Page 140
Management development......Page 152
Rewards and Remuneration......Page 162
Job evaluation......Page 164
Administration of wages and salaries......Page 173
Incentives......Page 179
Fringe benefits......Page 185
The Employment Relationship......Page 196
Labour turnover and termination of employment......Page 198
Employee relations......Page 211
Law of employment......Page 225
Human resource planning, records and statistics......Page 239
Labour costs and productivity......Page 254
HRM and Hospitality: Contemporary Issues......Page 264
Organizing human resources......Page 266
Managing people......Page 281
Managing in an international context......Page 296
HRM and multi-site hospitality operations......Page 307
Customer care and quality......Page 316
Business ethics......Page 336
The HCIMA code of conduct......Page 344
HCIMA management guide......Page 347
Risk Management......Page 353
Effective staff training......Page 357
Index......Page 376
