Human Relations in Organizations: Applications and Skill Building

Cover
Title Page
Copyright
CONTENTS IN BRIEF
CONTENTS
PREFACE
ACKNOWLEDGMENTS
PART ONE
INTRAPERSONAL SKILLS: BEHAVIOR, HUMAN RELATIONS,
AND PERFORMANCE BEGIN WITH YOU
CHAPTER 1 Understanding Behavior, Human Relations, and Performance and Being Happy
Why Human Relations Skills Are So Important
Human Relations and Its Goal
Behavior, Human Relations, and Organizational
Performance
Human Relations: Past, Present, and Future
Happiness and Developing Human Relations Skills
Handling Human Relations Problems
What’s in the Book
Assessing Your Human Relations Abilities and Skills
CHAPTER 2 Personality, Stress, Learning, and Perception
Personality
Stress
Intelligence, Emotional Intelligence, and Learning
Perception
Developing Positive First Impressions
CHAPTER 3 Attitudes, Self-Concept, Values, and Ethics
Attitudes
Job Satisfaction
Self-Concept
Values
Ethics
PART TWO INTERPERSONAL SKILLS: THE FOUNDATION OF HUMAN RELATIONS
CHAPTER 4 Communications, Emotions, and Criticism
Organizational Structure and Communication
The Communication Process, Barriers, and Differences
Sending Messages
Receiving Messages
Responding to Messages
Situational Communication
Dealing with Emotions
Criticism
CHAPTER 5 Dealing with Conflict
Transactional Analysis
Assertiveness
Anger, Incivility, and Violence in the Workplace
Conflict Management Styles
Resolving Conflicts with the Collaborating Conflict Style
Putting It All Together
PART THREE
LEADERSHIP SKILLS: INFLUENCING OTHERS
CHAPTER 6 Leading and Trust
The Need for Leadership Skills
Leadership Trait Theory
Behavioral Leadership Theories
Contingency Leadership Theories
Situational Supervision
Putting the Leadership Theories Together and Diversity and
Global Leadership
Trust
CHAPTER 7 Motivating Performance
The Importance of Motivation
Content Motivation Theories
Process Motivation Theories
Reinforcement Theory
Motivation Techniques
Putting the Motivation Theories Together and
Self-Motivation
Do Motivation Theories Apply Globally
CHAPTER 8 Ethical Power and Politics
Power
Influencing Tactics
Organizational Politics
Vertical Politics
Horizontal Politics
Customer Relations
Do Power and Politics Apply Globally
CHAPTER 9 Networking and Negotiating
Networking
The Networking One-Minute Self-Sell
Developing Your Network
Negotiating
Negotiation Planning
Bargaining
Do Networking and Negotiating Apply Globally
PART FOUR
LEADERSHIP SKILLS: TEAM AND ORGANIZATIONAL
BEHAVIOR, HUMAN RELATIONS, AND PERFORMANCE
CHAPTER 10 Team Dynamics, Creativity and Problem Solving, and Decision-Making
Teams
Team Dynamics
Team Development Stages and Leadership
Leadership Skills in Team Meetings
Problem Solving and Decision-Making
Creativity and Team Problem Solving and
Decision-Making
Does Teamwork and Decision-Making Apply Globally
Putting Teamwork All Together
CHAPTER 11 Organizational Change and Culture
Managing Change
Resistance to Change and How to Overcome It
Organizational Culture
Organizational Climate
Organizational Development
Global Differences
The Relationship Between Organizational Culture, Climate,
and Development
CHAPTER 12 Valuing Diversity and Inclusion Globally
Diversity and Inclusion
Prejudice and Discrimination
Equal Employment Opportunity For All
Dimensions of Diversity and Inclusion
Sexism, Racism, and Work and Family Balance
Global Cultural Diversity and Relations
Handling Complaints
Appendix A
Time, Career, and Etiquette Management
Time Management
Career Management
Etiquette Management
Appendix B
Applying Human Relations Skills
A Review of Some of the Most Important Human Relations
Concepts
Assessing Your Human Relations Abilities and Skills
Human Relations Planning
Glossary
Index