Human computer Interaction And Management Information Systems: Foundations

0765614863......Page 1
CONTENTS......Page 6
SERIES EDITOR’S INTRODUCTION......Page 8
FOREWORD......Page 10
THINKING ABOUT THEORIES......Page 11
PART I DISCIPLINARY PERSPECTIVES AND THE USERS......Page 34
INTRODUCTION......Page 16
A HISTORICAL VIEW OF HCI IN MIS RESEARCH......Page 17
BOUNDING HCI......Page 18
FOUNDATIONS OF HCI RESEARCH......Page 20
SUMMARY......Page 28
REFERENCES......Page 29
INTRODUCTION......Page 36
FINDING COMMON GROUND......Page 37
INFORMATION, NOT INTERACTION, AS A THE BASIS OF A SHARED PERSPECTIVE......Page 39
RETHINKING INFORMATION AS PRODUCT WITH POTENTIAL......Page 41
INTERACTION THROUGH INFORMATION......Page 42
WHY DO WE CARE?......Page 44
REFERENCES......Page 45
INTRODUCTION......Page 47
MULTIPLE CONCEPTUALIZATIONS OF HCI......Page 48
THE CURRENT STATE OF HCI RESEARCH AND EDUCATION......Page 49
HOW CAN MIS HELP?......Page 56
WHAT’S HOLDING MIS BACK?......Page 57
CAN WE SPEED PROGRESS IN HCI?......Page 58
NOTES......Page 59
REFERENCES......Page 60
INTRODUCTION......Page 63
HCI DESIGN CHALLENGES......Page 65
HCI RESEARCH CHALLENGES......Page 67
ACKNOWLEDGMENTS......Page 69
REFERENCES......Page 70
PART II IT DEVELOPMENT: THEORIES OF INDIVIDUAL AND GROUP WORK......Page 74
INTRODUCTION......Page 76
BACKGROUND......Page 78
COMPONENTS OF DECISION SUPPORT SYSTEMS......Page 79
THEORIES RELEVANT TO USER CALIBRATION......Page 81
A THEORY OF DSS DESIGN FOR USER CALIBRATION......Page 82
PROBLEM NOVELTY AND THE COMPONENTS OF THE THEORY......Page 87
EXAMPLES OF THE THEORY’S COMPONENTS......Page 88
PARTIAL TEST OF THE THEORY OF DSS DESIGN FOR USER CALIBRATION......Page 89
IMPLICATIONS FOR FUTURE DSS RESEARCH AND PRACTICE......Page 98
APPENDIX 5.1. PEOPLE AND PLACES QUESTIONS IN EXPRESSIVENESS TREATMENT......Page 99
REFERENCES......Page 101
CHAPTER 6 DECISIONAL GUIDANCE Broadening the Scope......Page 105
THE DIMENSIONS OF DELIBERATE DECISIONAL GUIDANCE: A TYPOLOGY......Page 108
REVIEWING THE BEHAVIORAL RESEARCH ON DELIBERATE DECISIONAL GUIDANCE......Page 110
REVISING THE DEFINITION AND TYPOLOGY......Page 120
RESEARCH AGENDA FOR DELIBERATE DECISIONAL GUIDANCE......Page 126
REFERENCES......Page 133
CHAPTER 7 COORDINATION THEORY A Ten-Year Retrospective......Page 135
CONTRIBUTIONS OF COORDINATION THEORY......Page 136
EXAMPLE: COORDINATION IN RESTAURANT SERVICE......Page 139
EXAMPLE: COORDINATION IN SOFTWARE REQUIREMENTS ANALYSIS......Page 142
COORDINATION THEORY: IMPACT......Page 145
DISCUSSION: FACTORS IN THE IMPACT OF COORDINATION THEORY......Page 147
CONCLUSION......Page 149
REFERENCES......Page 151
PART III IT DEVELOPMENT: THEORIES OF FIT......Page 154
CHAPTER 8 THE THEORY OF COGNITIVE FIT One Aspect of a General Theory of Problem Solving?......Page 156
INTRODUCTION......Page 157
THEORY......Page 158
METHODOLOGY......Page 165
TESTING THE THEORY OF COGNITIVE FIT......Page 168
EXTENDING THE THEORY OF COGNITIVE FIT TO NEW DOMAINS......Page 175
EXTENDING THE THEORY OF COGNITIVE FIT TO NEW DIMENSIONS......Page 180
COGNITIVE FIT BASED ON THE EXTENT OF FIT BETWEEN PROBLEM-SOLVING TASK AND PROBLEM REPRESENTATION......Page 184
MORE RECENT THEORETICAL ADVANCES IN THE THEORY OF COGNITIVE FIT......Page 187
DISCUSSION AND IMPLICATIONS......Page 190
CONCLUSIONS......Page 194
REFERENCES......Page 195
INTRODUCTION......Page 199
MODELS OF TECHNOLOGY IMPACT ON INDIVIDUAL PERFORMANCE: UTILIZATION VERSUS TTF......Page 200
A THIRD MODEL: TTF AND THE TECHNOLOGY TO PERFORMANCE CHAIN......Page 204
MEASURING TASK-TECHNOLOGY FIT......Page 207
EMPIRICAL EVIDENCE......Page 210
FUTURE DIRECTIONS......Page 212
SUMMARY......Page 216
REFERENCES......Page 217
INTRODUCTION......Page 220
EXAMPLES OF FIT IN HCI DESIGN......Page 223
SOME EMPHASES, EXTENSIONS, AND CONCERNS......Page 227
INTEGRATION......Page 231
NOTES......Page 234
REFERENCES......Page 235
PART IV IT USE AND IMPACT: BELIEFS AND BEHAVIOR......Page 238
INTRODUCTION......Page 240
THE NATURE OF COMPUTER SELF-EFFICACY......Page 241
INFLUENCE OF COMPUTER SELF-EFFICACY......Page 246
DEVELOPMENT OF COMPUTER SELF-EFFICACY......Page 249
APPLYING CSE THEORY TO PRACTICE......Page 253
NEW TECHNOLOGY INTRODUCTION......Page 258
FUTURE DIRECTIONS......Page 264
CONCLUSIONS......Page 266
REFERENCES......Page 271
INTRODUCTION......Page 277
RESEARCH PHASE 1: FRAMING THE PROBLEM......Page 282
RESEARCH PHASE 2: DEFINING THE BEHAVIORAL DOMAIN......Page 283
RESEARCH PHASE 3: SURVEYS OF NOVICE BEHAVIORS......Page 287
PROPOSED RESEARCH FRAMEWORK AND NEXT STEPS......Page 290
CONCLUSION......Page 292
REFERENCES......Page 293
INTRODUCTION......Page 296
MIS AND SEMIOTIC ANALYSIS......Page 297
SECURITY ISSUES IN THE CONTEXT OF HCI......Page 300
A SEMIOTIC FRAMEWORK FOR ANALYZING SECURITY IN THE CONTEXT OF HCI......Page 303
CONCLUSIONS......Page 305
REFERENCES......Page 306
PART V IT USE AND IMPACT: AFFECT, AESTHETICS, VALUE, AND SOCIALIZATION......Page 308
INTRODUCTION......Page 310
THEORETICAL GROUNDS AND AN ABSTRACT MODEL......Page 312
THE ROLE OF AFFECT IN IS......Page 318
DISCUSSIONS AND CONCLUSION......Page 337
APPENDIX 14.1. LIST OF IS STUDIES REVIEWED IN THIS PAPER......Page 339
REFERENCES......Page 340
INTRODUCTION......Page 345
THE CASE FOR STUDYING AND PRACTICING AESTHETICS IN IT......Page 348
TOWARD A RESEARCH AGENDA OF AESTHETICS IN INFORMATION TECHNOLOGY......Page 351
CONCLUSION......Page 357
REFERENCES......Page 358
INTRODUCTION......Page 363
WHAT IS VALUE SENSITIVE DESIGN?......Page 364
THE TRIPARTITE METHODOLOGY: CONCEPTUAL, EMPIRICAL, AND TECHNICAL INVESTIGATIONS......Page 365
VALUE SENSITIVE DESIGN IN PRACTICE: THREE CASE STUDIES......Page 367
VALUE SENSITIVE DESIGN’S CONSTELLATION OF FEATURES......Page 375
PRACTICAL SUGGESTIONS FOR USING VALUE SENSITIVE DESIGN......Page 377
ACKNOWLEDGMENTS......Page 382
REFERENCES......Page 383
INTRODUCTION......Page 388
PERSONALITY: IT’S NOT ONLY ABOUT “PERSONS”......Page 390
GENDER: IT’S A BOY! NO, IT’S A GIRL! WHAT GENDER SHOULD THE COMPUTER BE?......Page 392
ETHNICITY: MORE THAN JUST SKIN DEEP......Page 394
EMOTION: “COMPUTER EMOTION” IS NOT AN OXYMORON......Page 397
ONTOLOGY: IS IT (PRESENTED AS) A MAN OR A MACHINE?......Page 399
CONCLUSION......Page 402
REFERENCES......Page 403
PART VI REFLECTIONS......Page 408
INSPIRATION FOR TAM......Page 410
DEVELOPMENT OF TAM......Page 411
USER ACCEPTANCE TESTING: BEYOND USABILITY ENGINEERING......Page 412
EVOLUTION OF TAM......Page 413
CONCLUSION: THE RELATIONSHIP BETWEEN HCI AND TECHNOLOGY ADOPTION RESEARCH......Page 414
REFERENCES......Page 415
INTRODUCTION......Page 417
1945–1958: HUMAN-COMPUTER INTERACTION IN THE ERA OF VACUUM TUBES......Page 420
1965–1975: THE BIRTHS OF MIS AND CSTG......Page 421
1975–1985: HANDS-ON DISCRETIONARY USE, AND THE BIRTH OF CHI......Page 422
1985–1995: GRAPHICAL USER INTERFACES AND HCI BEFORE THE WEB......Page 426
SINCE 1995: THE WEB, AIS SIGHCI, AND INVISIBLE COMPUTERS......Page 428
CULTURAL DIFFERENCES ACROSS FIELDS AND CONTINENTS......Page 431
DISCUSSION......Page 432
NOTES......Page 434
REFERENCES......Page 435
EDITORS AND CONTRIBUTORS......Page 438
SERIES EDITOR......Page 446
INDEX......Page 448