The remarkable progress in algorithms for machine and deep learning have opened the doors to new opportunities, and some dark possibilities. However, a bright future awaits those who build on their working methods by including HCAI strategies of design and testing. As many technology companies and thought leaders have argued, the goal is not to replace people, but to empower them by making design choices that give humans control over technology.
In Human-Centered AI, Professor Ben Shneiderman offers an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives. This project bridges the gap between ethical considerations and practical realities to offer a road map for successful, reliable systems. Digital cameras, communications services, and navigation apps are just the beginning. Shneiderman shows how future applications will support health and wellness, improve education, accelerate business, and connect people in reliable, safe, and trustworthy ways that respect human values, rights, justice, and dignity.
Author(s): Ben Shneiderman
Publisher: Oxford University Press
Year: 2022
Language: English
Pages: 399
City: Oxford
cover
titlepage
copyrightpage
contents
Part 1 What Is Human-Centered Artificial Intelligence?
1 Introduction: High Expectations
2 How Do Rationalism and Empiricism Provide Sound Foundations?
3 Are People and Computers in the Same Category?
4 Will Automation, AI, and Robots Lead to Widespread Unemployment?
5 Summary and Skeptic's Corner
Part 2 Human-Centered AI Framework
6 Introduction: Rising above the Levels of Automation
7 Defining Reliable, Safe, and Trustworthy Systems
8 Two-Dimensional HCAI Framework
9 Design Guidelines and Examples
10 Summary and Skeptic's Corner
Part 3 Design Metaphors
11 Introduction: What Are the Goals of AI Research?
12 Science and Innovation Goals
13 Intelligent Agents and Supertools
14 Teammates and Tele-bots
15 Assured Autonomy and Control Centers
16 Social Robots and Active Appliances
17 Summary and Skeptic's Corner
Part 4 Governance Structures
18 Introduction: How to Bridge the Gap from Ethics to Practice
19 Reliable Systems Based on Sound Software Engineering Practices
20 Safety Culture through Business Management Strategies
21 Trustworthy Certification by Independent Oversight
21: APPENDIX A Non-Governmental and Civil Society Organizations Workingon HCAI
21: APPENDIX B Professional Organizations and Research Institutes Working on HCAI
22 Government Interventions and Regulations
23 Summary and Skeptic's Corner
Part 5 Where Do We Go from Here?
24 Introduction: Driving HCAI Forward
25 Assessing Trustworthiness
26 Caring for and Learning from Older Adults
27 Summary and Skeptic's Corner
Personal Epilogue: How I Became Passionate about Human-Centered Approaches
Notes
Bibliography
Name Index
Subject Index
