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Healthcare Operations Management: A Holistic Care Chain Perspective

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Addressing the entire care chain, this book presents the outcomes of advanced research on healthcare operations management based on real-world data and practices in China. It includes hands-on methods and applications in this interdisciplinary research field, which combines healthcare service, operations management, industrial engineering and information technology.

The content is divided into three parts, reflecting the entire care chain. The first part discusses the pre-hospital service stage and explores resource deployment problems in emergency medical service, such as ambulance allocation. The second part focuses on inpatient care services, including staffing and task allocation among nurses and doctors based on multi-project management under uncertainties. In addition, a highly promising diagnosis approach is proposed and a specific algorithm is derived on the basis of real-world datasets which can improve the diagnosis accuracy remarkably. In turn, the third part considers the post-hospital service stage, which most often takes place at community hospitals, and provides a quantitative evaluation and optimization of scheduling for tasks and team members for home care services.

The book is intended for a broad audience, including students, researchers and practitioners working in various areas of healthcare management, service management, and operations management.

Author(s): Qiang Su
Series: SpringerBriefs in Service Science
Publisher: Springer
Year: 2022

Language: English
Pages: 113
City: Cham

Acknowledgement
Contents
Chapter 1: Introduction to the Healthcare Operations Management
1.1 Trends in the Development of Medical Management
1.2 From Clinical Pathways to Diagnosis and Treatment Chains
1.3 The Blueprint and the Moment of Truth in Medical Services
1.4 The Operations Management Issues in Medical Services
1.4.1 The Improvement of Medical Service Processes
1.4.2 Medical Resource Allocation Management
1.4.3 Application of Information Technology in Medical Services
1.4.4 Medical Service Quality Management
1.5 Main Contents and the Chapter Structure of This Book
References
Chapter 2: Research on the Optimal Deployment of First Aid Stations and Ambulances Considering the Temporal and Spatial Stocha...
2.1 Quantitative Description and Analysis of Spatiotemporal Stochasticity of Demand for Emergency Medical Services
2.1.1 Stochasticity of EMS Demand in the Spatial Dimension
2.1.2 Stochasticity of EMS Demand in the Temporal Dimension
2.2 Location Selection for Ambulance Stations Considering Spatiotemporal Stochasticity of Demand
2.2.1 Problem Description
2.2.2 Model Construction
2.2.3 Treatment of Random Variables
2.2.4 Case Analysis and Discussion
2.3 Allocation of Ambulance Considering Spatiotemporal Stochasticity of Demand
2.3.1 Problem Description
2.3.2 Model Construction
2.3.3 Case Analysis and Discussion
References
Chapter 3: Improving Diagnostic Accuracy Based on Multiple Cutoff Levels of Multiple Tumour Markers
3.1 Colorectal Cancer and Its Diagnostic Methods
3.1.1 Diagnosis of Colorectal Cancer
3.1.2 Indexes and Accuracy of Diagnosis
3.2 Algorithm for Setting Multiple Cutoff Levels Based on GA and Rough Set Theory
3.2.1 Basic Concept of the Rough Set
3.2.2 Rough Set Theory-Based Diagnostic Accuracy Evaluation
3.2.3 Algorithm Design Based on the GA and Rough Set
3.3 Application Example
3.3.1 Data Collection and Detection Methods
3.3.2 Algorithm Application Results
3.3.3 In-Depth Comparison Analysis
References
Chapter 4: Robust Optimisation for Multiple Medical Service Project Scheduling Considering the Uncertainty of Activity Duratio...
4.1 Introduction to the Multiple Project Scheduling and the Robust Optimisation
4.1.1 Multiple Project Scheduling
4.1.2 The Robust Optimisation
4.2 Model Formulation
4.2.1 Multiple Objective Scheduling Model of Medical Service Projects
4.2.2 The Robust Optimisation Model of Medical Service Projects
4.3 Algorithm Design
4.4 Case Analysis
4.4.1 Data Collection
4.4.2 Determination of Relevant Parameters and Calculation of Scheduling Schemes
4.4.3 Discussion on the Value of the Coefficient of Variance
References
Chapter 5: Study on Home Care Scheduling with Considerations of the Patient Satisfaction and Operation Costs
5.1 Home Care Systems and Their Scheduling Needs
5.1.1 Home Care Practices Abroad
5.1.2 Home Care Practices in China
5.1.3 Scheduling Problem in Home Care Services
5.2 Optimal Modelling Considering Patient Satisfaction and Care Costs
5.2.1 Description of the Bi-objective Model
5.2.2 Solving the Model Using the ε-Constraint Algorithm
5.3 Design of a Fast Algorithm and Its Numerical Analysis
5.3.1 Flowchart of the NSGA-II Algorithm
5.3.2 Framework of the Random Assignment Algorithm
5.3.3 Numerical Analysis
References