Harvard business essentials: managing change and transition

Cover......Page 1
Contents......Page 6
Introduction......Page 10
1 The Dimensions of Change......Page 16
Types of Change......Page 17
Two Different Approaches to Change......Page 19
Summing Up......Page 24
2 Are You Change-Ready?......Page 26
Respected and Effective Leaders......Page 27
Motivation to Change......Page 28
A Nonhierarchical Organization......Page 33
Becoming Change-Ready......Page 34
Summing Up......Page 38
3 Seven Steps to Change......Page 40
The Seven Steps......Page 42
Roles for Leaders, Managers, and HR......Page 55
Mistakes to Avoid......Page 56
Summing Up......Page 58
4 Implementation......Page 60
Enlist the Support and
Involvement of Key People......Page 62
Craft an Implementation Plan......Page 63
Support the Plan with Consistent
Behaviors and Messages......Page 65
Develop Enabling Structures......Page 66
Celebrate Milestones......Page 67
Communicate Relentlessly......Page 69
Using Consultants......Page 71
Summing Up......Page 76
5 Social and Human Factors......Page 78
The Rank and File......Page 79
The Resisters......Page 83
The Change Agents......Page 86
Summing Up......Page 90
6 Helping People Adapt......Page 92
Reactions to Change:
A Sense of Loss and Anxiety......Page 94
Stages in Reaction to Change......Page 95
The Conventional Advice......Page 97
What Individuals Can Do for Themselves......Page 98
How Managers Can Help Employees Cope......Page 101
Rethinking Resisters......Page 105
Summing Up......Page 108
7 Toward Continuous Change......Page 110
Continuous Incremental Change......Page 111
Can People Handle It?......Page 113
Getting to Continuous Change......Page 115
Summing Up......Page 119
appendix a
Useful Implementation Tools......Page 122
appendix b
How to Choose and
Work with Consultants......Page 128
Notes......Page 134
For Further Reading......Page 138
Index......Page 142
About the Subject Adviser......Page 146
About the Writer......Page 147